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Luke Mattia

Luke Mattia
Technician
Reviews: 19
Average: 4.63 stars
Luke Mattia has received 19 reseñas, reviews.averaging 4.63 reviews.stars:
1 2 3 4 5

Luke Mattia's Bio:

Hi, I'm Luke Mattia! I am very family oriented, with 2 brothers and 3 sisters and love to spend any time with them I can. I enjoy watching sports, especially football. Even when the Bengals are losing, I know this’ll be our year! I have a sweet rescue pup at home who loves all the attention and love!

Review:

We saw the vans in the neighborhood and seeing them enough let us know precision must be a good company to work with. We worked with Luke and the experience was great. He was professional, knowledgeable, and made us feel like we were being consulted with, not sold to. He walked us through every aspect of our garage door system, answered our questions and provided us with honest feedback on the state of our system and what to do about it. 10/10 will be calling Precision back when we need support again.

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Luke Mattia Service Provided:
Garage Door Opener Repair

Product:
Garage Door Opener

Technician: Luke Mattia
Review:

Thank you Luke Mattia and Precision Overhead Garage Door Service! Your courteous and professional service was appreciated. Luke answered all of our questions with understanding and his work ethic is amazing. We will be recommending Luke and Precision Overhead Garage Door Service! John and Laura Byrd

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Luke Mattia Service Provided:
Garage Door Repair

Technician: Luke Mattia
Review:

I have used Precision before and was very pleased. This time I was very disappointed. My garage door is stuck in the closed position. I can't get it open. My lawn mower is in there and I need to get it out because my grass is out of control. The technician looked at it for 10 minutes and decided he would spend his time writing up a quote for a new door instead of opening the door. The "quote" was full of errors. He did not know the name brand of the door. It is clearly stamped on the handle "Clopay". He just listed it as an 8' X 7' door. It is in fact a custom size door 80" X 72"! He also sent me a text saying he finished some other jobs and could he come early? I called the company and asked them to send him a message to call me. He did and said " He was told that if we had an opening I wanted him to come early" ! Liar! I will not use Precision again and anyone I know will not!

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Luke Mattia Service Provided:
Garage Door Repair

Technician: Luke Mattia
Review:

Great experience! My service tech was Luke Mattia. Very professional! I had a broken spring on my larger garage door. He had it replaced in under 1 hour with no issues. He also performed a “safety check” and advised me of additional maintenance options he could provide (for a price $$$). I’ve used Precision Overhead Garage Door in the past and will continue to use them in the future. Thanks, Luke!

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Luke Mattia Service Provided:
Broken Garage Door Spring Repair

Technician: Luke Mattia
Review:

Luke was the nicest guy that I think that I have ever had do work for me! Very informative about what he was going to do and did it quickly and professionally! Awesome experience!

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Luke Mattia Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Luke Mattia
Review:

Yes, My expectations were met. Luke did a great job inspecting all parts of the garage door to make sure things were working well. He was very professional and thorough from beginning to end of the job. Very polite and he explained everything well. Fast and friendly.

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Luke Mattia Service Provided:
Garage Door Repair

Technician: Luke Mattia
Review:

Luke did a great job ,he is a very nice young man. Thanks for the great service

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Luke Mattia Service Provided:
Garage Door Repair

Technician: Luke Mattia
Review:

Luke was amazing! Couldn't be happier with the speed and professionalism of the work!

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Luke Mattia Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Luke Mattia
Review:

Luke was very kind. He explained the service and operation of the doors

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Luke Mattia Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Technician: Luke Mattia
Review:

Luke was on-time, professional, and did the work in a timely manner. Would recommend to anyone!

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Luke Mattia Service Provided:
Garage Door Repair

Product:
Springs

Technician: Luke Mattia
Review:

Your technician was extremely professional. He explained to me just what all my options were to make the door operate correctly as well as safely. I am extremely satisfied with the work that was performed and will indeed recommend your company to anyone who maybe in need of garage door repairs or replacement.

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Luke Mattia Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Luke Mattia
Review:

Luke did a great job today - he was very friendly, professional and informative. He fixed our garage keypad quickly and we will definitely call Precision Overhead Door Service again! Kristin Mullin

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Luke Mattia Service Provided:
Garage Door Opener Repair

Product:
Remotes / Keypad

Technician: Luke Mattia
Review:

Luke was very professional. Asked questions to see what was causing the problem, diagnosed it, and made the repairs/replacements on site in about an hour. Explained everything including how to work the new features. Highly recommend.

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Luke Mattia Service Provided:
Garage Door Repair

Product:
Garage Door Opener

Technician: Luke Mattia
Review:

Because of the snow, my garage door was stuck to the ground when I tried to open it, and it made a loud cracking sound. I saw a metal brace hanging and thought that it had just come loose. When your man came and checked, he said after questioning me about the number of times I opened it each day, how old it was; that it needed new cables and the cheapest estimate was 683.00 to make it useable and to repair over 800.00. We needed to just open the door to get the car out and would decide about the repairs the next day, since we had a doctor's appointment the following day. We paid 105.00 for the service call. We called another repair shop, Mike's, and the man arrived within the hour and told me that the metal brace that I had shown your person, had popped loose and just needed to be screwed back on. He stated that my cables looked new, which they did, and that was all that was needed. There was no charge except for the service, which was $70.00. I only wish I had called them first.

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A Response from: Joe Loader

Hello Larry, We are sorry your experience with Precision was not what you expected. Our service technicians are trained to perform a complete 25-Point Safety Inspection before any repairs. The technicians then offer their best recommendations based on safety, cost-effectiveness, and value to each individual customer. Your door had additional issues our technician felt should be addressed to prevent future problems, and we were confident simply reattaching the damaged piece rather than repairing what lead to the damage would not be an effective long-term solution for you. Although we are happy our technician got the door open so you could make your appointment, we are sorry you were unhappy with our service. Please don't hesitate to give us a call if you'd like to discuss the reasoning behind the repairs our technician recommended or speak to a manager about your experience.

Luke Mattia Service Provided:
Garage Door Repair

Technician: Luke Mattia
Review:

I feel so lucky to have found Precision Overhead Garage Door services! The service tech was Luke and he was fantastic. He was incredibly nice and he came out on a freezing Saturday morning. He got my door fixed with a lifetime warranty and I just recommend this company to anyone. Great service, price and fast response. Just so pleased!

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Luke Mattia Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Luke Mattia
Review:

Always great service & communication

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Luke Mattia Service Provided:
Garage Door Opener Repair

Technician: Luke Mattia
Review:

Luke did a fantastic job top to bottom for us. Came early, gave an honest assessment, and stayed late to finish the job. Love the fact that you have a 24/7 service line to be able to call and make an appointment. Put my mind at ease after an emergency took place with our door. Would recommend to anyone!

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Luke Mattia Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Luke Mattia
Review:

I really appreciate that Luke cared about safety first and then provided good repair service and then gave lots of advice. He is polite, knowledgeable, and patient. It was very cold day to work and he saved our day!

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Luke Mattia Service Provided:
Broken Garage Door Spring Repair

Technician: Luke Mattia
Review:

Luke was great! I couldn’t ask for a better person! He was very professional and polite.he was efficient. I would definitely have him back 1000%

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Luke Mattia Service Provided:
Garage Door Opener Install

Product:
Opener

Technician: Luke Mattia
Cincinnati Area

(513) 878-1990

(513) 878-1990
Hamilton County

(513) 729-7644

(513) 729-7644
Clermont County

(513) 327-2027

(513) 327-2027
Butler County

(513) 836-8496

(513) 836-8496
Brown County

(937) 709-0007

(937) 709-0007
Northern Kentucky Area

(859) 359-2690

(859) 359-2690
Southeast Indiana Area

(812) 496-4822

(812) 496-4822
Precision Overhead Garage Door Service of Cincinnati
Office: (513) 275-6825
98 Caldwell Dr
Cincinnati, OH 45216