Garage Door Repair in Northern Kentucky, KY - Page 10

Wayne Willenbrink

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Kevin was prompt and extremely courteous. We spent a bit more than planned but at no time did we feel pressured to purchase something that we didn’t want or need. He did a great job with the installation and we’re very pleased our new unit.

Stephen Bonta

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Had Seth come by to fix a fried motor on the garage door. Could not have been more polite and professional, even walked out to him sweeping up the garage when finished. Everything was thoroughly explain and I was given multiple options before he started any work. Overall incredible experience working with him.

Marlene Fromm

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

It was a pleasure doing business with your company. First of all, when I called, I was able to get an appointment for the next day. Then I was glad to receive a text stating that the technician was on his was, along with a picture of the person to expect. Kevin was a true professional, listening to the problem and then figuring out what was needed. Unfortunately for me, my system was old and parts were no longer made, but he showed me the different options and was able to install the one I chose same day and by the time I had to leave to pick up the grandkids. It now works great and is really quiet. Marlene

Diane Russ

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Prices are absolutely ridiculous. You should be embarrassed for what you charge. There is a special place in hell for companies like yours.

Joe

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Seth came out and did a great job diagnosing and repairing our door. Gave us several options and thoroughly described each one which gave us confidence in the decision to make the repairs. He got the door back up and working same day with no issues and was very friendly throughout the process.

Dan Lickert

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The whole experience was seamless, Justin is a great technician, did a great job. Very happy with everything they did.

Brenda Culyer

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Chris was very impressive. He said he was to check the garage door and its components. Before entering the house, he asked if he should remove his shoes. Very polite. He was professional when he found something wrong. He showed me where the problems occurred. He gave me three choices to what would best fit my budget. Upon my choice he went to work immediately. I am very pleased with his work. If there would be a need, I would certainly call Precision Garage Service.

Anthony Boedeker

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jonathan Guffey was our technician. He was very professional in his appearance and attitude towards our repair. He explained in detail what was needed and how long it would take. Because of the quick response from your company and the professional job by Jonathan I would not hesitate to recommend Precision Door Repair to anyone.

Christy M

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

This is no fault of the technician who came out and entirely on this company. If you are looking to get your garage serviced same day, this is the place for you. If you're looking to get bent over and taken in the rear, this is also the place for you. The pricing is outrageous and you are better using another company. The business model drives unnecessary profit. Here is what I imagine their business model is: have as many techs as you can in the field so that they are showing up same day, have the tech mention the company's "great 5-star reviews" to get the customer comfortable and confident, present 3 "options" to the customer with the "best" one being things they do not need or want, use key phrases like "better than our competitors" and "safety" to try and trick the customer into buying something they do not need. My call was solely to get a broken spring replaced. The experience calling and making an appointment was good; the rep was pleasant. I was able to make an appointment for a window of 12:00 to 2:00. 2:00 rolls around and nothing. I have to call the rep back and ask when the tech will be there. The tech calls me, and is very nice, and explains his current job is taking longer than expected. He showed up at around 3:35, so I would consider this very late, unacceptable and misleading. The rep did not tell me up front that the service call is $145.00. This should be explained when making an appointment in case customers do not want to use Precision for their services. The tech showed up and first thing he mentions is all their 5-star reviews. So now I know right off the bat, this is a sales pitch. The entire conversation that followed was a sales pitch designed to try and get the best profit. I was offered "good" "better" and "best" options. The best option was obviously things I did not need. The phrases "for your safety" were thrown out and yada, yada, yada. My "good" quote was $2,600 and included things like motor replacement and some other things I did not feel necessary. After some negotiating, the price went down to $1278 for new spring and cables then again to $1166. And then it went down some more to $1155. THE PRICE CHANGED 4 TIMES. What kind of business does this? If the customer is adamant they do not want to spend a lot of money, you shouldn't have to negotiate down this much. The invoice lists 2 springs and the cost for 1 is $465..... FOUR HUNDRED AND SIXY FIVE DOLLARS EACH. That is astronomical! Also the invoice listed the spring color as black and what was installed is green so I'm guessing the tech input the wrong part and I'm not even confident I was charged the correct amount. The green is not appealing and this is shady business practice. The tech did fine work, everything is functional. My invoice also lists a 3-year warranty and the sales pitch used the phrase "warrantied for a while" or "warrantied for lifetime" and "we're going to use better parts than our competitors and they last a long time." Okay, then why is this only warrantied for 3 years? The 3 year warranty was not told to me up front. The tech of course mentioned giving a review. I was honest with him and said it was no fault of his own but I was not satisfied with the pricing. He understood and said maybe I shouldn't leave a review at all. He also mentioned if I left a 5-star review he would get a bonus. The audacity. If I could do it all over, I would have turned down service, paid the ridiculous $145 service call fee and used another company. I will never use this company again and will adamantly tell others not to do the same. Waste of money and not satisfied.

Daniel and Renee Kinnison

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We had a great experience overall! Seth Boyers was so friendly, professional, and took time to explain all our options. We would highly recommend!

W. Stew

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Well done! Seth was very thorough and clear explaining the process.

Ron Corso

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The Precision team was courteous and professional in all phases! My wife and I were amazed. We would recommend the company to others!

David Jarski

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I recently had my garage door serviced for a broken spring and worn-out rollers, and I couldn’t be more satisfied with the experience. From the moment I scheduled, the customer service was excellent—friendly, professional, and quick to schedule a same-day appointment. The technician arrived on time, fully equipped, and quickly diagnosed the problem. He explained everything clearly, including the difference between springs, and offered transparent pricing before beginning the work. The spring replacement was done efficiently, and the new rollers made a huge difference—my garage door now opens and closes much more quietly and smoothly. The technician tested the door several times to ensure everything was balanced and safe. What I appreciated most was the attention to detail and no-pressure approach. It felt like they genuinely cared about doing the job right rather than upselling unnecessary parts or services. Highly recommend this company if you’re having any garage door issues. Great work, fair prices, and top-notch service!

Jay Wainscott

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

They came the same day we called. Very professional, kind, and in a few hours the door was fixed. Very grateful

Anthony Palm

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Kevin did a great job coming out quickly to diagnose and fix the spring breaking on our door. He found some other areas of concern that I agreed needed replacing. He finished everything quickly and provided clear instructions on how to use the system. Overall we are pleased with the work.

Margie Hutchcraft

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technician was early, and very professional, and knowledgeable. He explained everything I need to know. I did call your company because of the TV ads...it sounded like a very caring company. I did give his a suggestion to ad to your promotions about having everyone have their openers checked

Kelly Kalthoff

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great customer service and Jimmy was phenomenal. He explained what was wrong with our garage door and provided a “good, better, best” option for fixing and improving longevity. Jimmy was incredibly patient with me, I kept him waiting a few times while I was working from home and preparing for a family reunion visit. I will absolutely be call Precision next time it’s needed and will ask for Jimmy!

Neal Brown

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very responsive to my inquiry. My technician Jonathan was very thorough and courteous. He explained multiple options and I ended up going with the option I felt best fit my needs. The job took approximately an hour and he cleaned up afterwards. Liftmaster is a solid product and my wife and I are happy with our new garage door opener. This product is whisper quiet when opening and closing.

Tillie Biery

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jonathan was prompt, friendly and very knowledgeable. Our garage door unit was a total wreck. The main spring was broken and the cables were frayed and the rotor wheels were cracked. Jonathan had to break in the door to gain access. Not an easy task to do with a dead weighted door. Excellent service with a lifetime warranty.

Donna Tarkington

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I appreciated the photos and brief bio of Seth before he arrived. Seth was punctual, professional and courteous. He not only resolved the issue with the garage door closing and then opening right away, but he was thorough examining all the parts of the door, making sure everything was working properly and efficiently. I will certainly contact Seth for any other garage door issues that may arise.

Dalibor Vukoja

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Kevin and John were very

Matthew Waters

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jimmy Schmidt was my repairman and he could not have been more professional and helpful! I highly recommend this company to anyone who needs garage maintenance/repairs!

Sharon French

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I called the office late Wednesday and was able to get an early appointment on Thursday. Justin called and arrived on time. He was very professional and kind. He did his inspection and very carefully explained what needed to be done and answered all my questions. The work was completed and he went over everything he did. I am so happy I called Precision Garage and will recommend to my family and friends.

Emrah Kmetas

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Seth was awesome. Helpful, knowledgeable and respectful! He is the reason for the 5 stars.

John

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jimmy Schmidt was my tech. He was on time and provided a thorough analysis of the problem and my options. He completed the job in a relatively short amount of time and made certain I was satisfied with his work before leaving.

Melanie Wilmhoff

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very professional and courteous. Easy to talk with and understand what he was going to do. Performed work efficiently and was a pleasure to have in my home. Melanie in Burlington

Doug Mummertz

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

David did an excellent job . Inspected the old door for areas needing attention. Explained how a properly balanced door should work and presented me with options. Installed the package I determined was best for me and performed an operational check. Garage door operates like brand new.

Michelle Cestaric

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great experience beginning to end. Thanks Jimmy in sales for helping me get what I wanted in my price range…Keon the installer was on time, sent advance text and call, was very friendly and professional and the door looks awesome!

David Brown

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

David and Kevin were on time and gave open honest answers to all my questions. I recommend company Precision Door and technicians David and Kevin for a job well done.

Tanner Grose

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jonathan very prompt, knowledgeable and thorough, satisfied customer.