Had a spring break on Friday evening, called and was impressed that I could get someone to come out on Sunday. Harley Carter first called with a window of time he would arrive and then again when he was 30 minutes away, very nice. He very polite and respectful of my house and nice to my dogs. He did his inspection and gave me several price options to fix the issue. The spring was obvious and so was the cables being broken but with his advice and knowing how everything has to come apart anyway I opted to replace the pulleys and bearings. Good thing to because they were done. Also, when he showed me the quality of the sealed bearing rollers, I opted for those as well. He quickly went to work and had it working in a short time. It wasn’t cheap but the convenience, quality of the parts, knowledge and experience of the tech was well worth it. Give Harley praise he’s one awesome guy! Thank you!

- Dave Zacharias

Harley was courteous and professional. He arrived exactly on time. He quickly assessed the problem and explained all repair options. All required parts were on hand, so the repair was properly completed. Overall, your company's focus on customer service was obvious and appreciated. Thanks.

- Christopher Moore

The technician was prompt and courteous. He explained everything, completed the work efficiently, and cleaned up after the job. And all of this on a Sunday evening!

- S Hollstegge

Your employees, who worked on my garage door, were excellent and very easy to work with., I would recommend them to anyone who is dealing with a garage door problem. Good folks to work with.

- Jim Bishop

Work was done very quickly and very well. All my questions were answered. The pricing was clear and well explained.

- Robert Leavelle

The technician was courteous & professional & met my expectations. The work was performed in an efficient manner & the technician answered my questions & explained everything to me

- Jasmine Robinson

Harley recognized the problem quickly, a tripped gfi switch. I finally found the tripped switch. Thanks, Harley

- Stan Moczydlowski

I was really impressed with Harley. He was personable and was a good representative for the company. He informed us as to his findings from his inspection. Instead of giving it a "take or leave it" price, Harley explained the various pricing options. Based on my experience I would recommend Precision .

- Tom D

Precision was fast, and easy to work with. They were able to come out the same day and repaired our broken tension spring, cables, and installed new rollers and a new garage door opener. The were very thorough on their evaluation, and provided lots of options - which felt helpful and informative. I would highly recommend anyone to call them in the future when they have an issue.

- Michael Heft

I would never use this company!!! My keypad didn’t work and they try to sell me a new motor and keypad for 1800$. I felt ripped off and taken advantage of!

- Susan Bergman

Hello Susan, we’re very sorry for your experience and would love the opportunity to make it right. We’re reviewing what happened and will be reaching out to you shortly.

Our spring broke early in the morning. I called to see if there was any availability today. Harley arrived before 10am. He asked us a few questions then did a complete inspection of our door, moving parts and garage door opener. Harley gave us many options. We decided to go with a complete replacement of all parts. He got right to work and finished the job quickly and efficiently. Harley was a nice young man. We are very appreciative of them working us into their schedule today

- Renee Sillies

Very professional and quality work.

- Matthew Breitung

Harley was professional - efficient - gave me the facts and answered all my questions. I would strongly recommend Precision Garage Door to neighbors, friends and anyone who will listen!

- Melissa "Mel" Greer

Timely Polite Provided multiple options We're completed within the time frame provided

- Linda Publicover

Harley was very punctual, courteous, and professional. Harley met my expectations and solved my problem. When he finished the door operated very smoothly. Would recommend Precision Overhead door to my family. Thanks Gary

- Gary Shepherd

Harley gave us a transparent estimate on our garage door repair and performed it until the door was functioning quietly and correctly. Replaced some hinges, rollers, cables and drum. Quick service and responsive.

- Bob Schumann

Superb service. Harley was punctual, communicated clearly and repaired my door excellently.

- Scott Baldwin

Awesome job, our 70+ year old door is better than new. Unbelievable! Your big asset are your employees. Harley was professional, kind, and respectful, as was the lady on the phone who set everything up. Very efficient. God bless and have great day

- Nancy Armstrong

I had an excellent experience with Precision Overhead Garage Door Service of Cincinnati, and I especially want to recognize my technician, Harley Carter. From start to finish, Harley was professional, knowledgeable, and incredibly easy to work with. He stayed in constant communication throughout the entire process, explained everything clearly, and took the time to walk me through all of the features after the installation was complete. He didn’t just rush through the job, he made sure I understood exactly what was being replaced and why. My original system was from 2002 and had multiple issues, including worn rollers, aging components, and failing parts. Harley explained everything in a way that made it easy to make an informed decision, and I never felt pressured. The work itself was outstanding. Both garage door systems were completely rebuilt with new LiftMaster smart openers, springs, rollers, and hardware, all backed by a lifetime warranty. The doors are now incredibly smooth, quiet, and feel much safer and more reliable than before. What stood out the most was Harley’s attention to detail and the pride he takes in his work. He made sure everything was set up properly, programmed the remotes and keypads, and even walked me through the smart app features before leaving. Overall, this was a very positive experience, and I’m extremely grateful for the level of service provided. I would absolutely recommend Precision Overhead Garage Door Service of Cincinnati to anyone, and I wouldn’t hesitate to use them again.

- Cullen Molony

Variety of reference sources! Company truck and technicians in uniform a must. Technician bio and pic messaged prior to visit 5 stars!

- Craig Williams

Harley Carter was very professional. He was courteous, professional, and very helpful throughout the process. It made the experience smooth and stress-free.

- Teresa Hamrick

i understood the options and the work was done nice and quick.

- David Dombar

Harley was very professional and courteous. He replaced the seals on the bottom of two garage doors. The only issue we had is that it cost almost doubled from what was quoted over the phone prior to the visit. Thank you,

- Karen Chambers

Quick and easy to set appt. Fast communication. Harley was great to work with. Very knowledgeable and genuine. Installation went fast. Thoroughly explained new system.

- Dan B

Harley Carter was very friendly, knowledgeable and efficient.

- Ginny L

Harley Carter was the gentleman who fixed my garage door. He explained everything thoroughly and showed me how everything worked. I was really pleased with everything he did. Would recommend him to anyone. Thanks.

- Sherry Grooms

Performed a Google search and other reviews made me choose Precision.

- Chuck Breidenbach

Harley did an excellent job of doing a full inspection of my garage door system and providing me with multiple options of resolutions for my issues. He was very friendly and professional in completing his work.

- William Mathias

Thanks Harley! Appreciate your quick response and help getting my garage door fixed!

- Betty or Charlie Pyles

A bit pricey but wonderful workmanship ,product guarantee,and No.1 employees.I highly recommend used them twice both times arrived early with notice.I've recommended them to everyone.

- Karen Zerhusen