After waking up Sunday morning to a broken spring on our 18' garage door, we searched online for a qualified LiftMaster repair dealer. Precision came up in our search and had an easy-to-navigate website with next-day morning availability. Several hours later, I received a call from Kevin, a Precision technician, who offered to take care of our door the very same day.
Kevin arrived at our home early evening and was extremely professional, knowledgeable, and courteous. Our door is 15 years old, has plastic rollers, and supports a very heavy door. He thoroughly inspected the system and provided good, better, and best repair options, clearly explaining the benefits of each without any pressure. He had every part needed on his truck, including a new bottom rubber seal, and completed the repairs in about an hour.
The quality of the work exceeded our expectations. The door now operates smoother, quieter, and more reliably than it has in years. Precision's quick response, excellent communication, and Kevin's expertise turned what could have been a major inconvenience into a very positive experience. I would highly recommend Precision Overhead Garage Door Service and especially Kevin to anyone needing garage door repairs or service.