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One of the springs for our garage door broke over the weekend. We had worked with another company in the past to install our system and replace springs but they were not open on the weekend so I called Precision. They came out on a Sunday to look at our broken spring and promptly found several thousand dollars worth of problems with our unit. Throughout the entire interaction with the service tech, I felt as if I was being sold things that I did not need. He proceeded to drop the prices several times in order to try to get my business even applying a discount to the price that didn't even apply to me. I told him that we would pass on all of these options. On Monday morning, I called the company that normally works on our garage door. They came out the next day and inspected our unit. They were quick to tell me that there is no need to replace our motor until it dies completely and that if we did need to replace it they could do so for a FRACTION of the price that Precision was quoting me. He replaced the springs and several other parts that showed wear. He greased and lubed everything. Our door has not worked as well at is does not for years. And, our regular company did everything for under $500! I felt like their technician was being honest and upfront with me. He never tried to sell me anything. I will certainly continue working with them in the future. I will not be calling Precision again and I strongly recommend against anyone else doing so either.

- Joe Christman

Hi Joe, we sincerely apologize—this isn’t the experience we want for our customers and we take your feedback seriously. We’re addressing the situation and will contact you directly to resolve it.

Brad was quick, responsive, and helpful in answering all questions. He left the work place clean and provided a full walk-thru of all items updated. Definitely recommend.

- Andrew Hagerman

Chris did a good job providing me with information regarding our two garage doors. We purchased two new springs.

- Robert Hodgkins

Precision was very responsive to an emergency request. Justin (the technician) arrived at the stated time and was very informative about the necessary and recommended work. He explained everything and the associated cost prior to moving forward. The work was completed in a timely manner. Justin was polite and professional. I highly recommend Precision Door.

- John

Jeff was great at explaining what he was going to check, the reason all the services were needed, future care/maintenance of the equipment, and the bill. He said to call him if we had any questions when he was done. He did a superior job in general, and I'd definitely use Precision again.

- Beverly Fennell

Appreciate the quick service

- Trey Pettibone

What a great experience! Kevin came out on Super Bowl Sunday , no less, and replaced my door opener and did maintenance on the door!! When the time comes to replace the doors I will definitely give him a call!

- Julie Bailey

Service technician Harley was very courteous and professional. He explained clearly all the options available to fix the Garage door and the cost of each option. He did an excellent job in completing the work on time and cleaned the job site after work. I am very pleased with the work.

- Ram Mohan

Really happy with the customer service and outcome of our fixed garage door! Great communication before, during, and after the service. Jimmy was great!

- Kelsey P

Justin and Chris did an excellent job on my Garage Door. They were professional and courteous.

- Betty C. Porter

I chose Precision due to location - Montgomery and strong reviews and ratings for service. The technician, Harley walked me through the inspection process, provided a written estimate and completed the work all in one visit. Very professional process from making the appointment to final signoff on payment. I'll use them again.

- Tom Johnson

Geoff was very informative and detailed. I trusted his work and his advice on what I needed

- John Yengo

Jimmy Schmidt was our Technician and did a great job! He was very thorough and courteous & called when he was on his way here from his prior service call. Thankyou!

- Linda Peter

I can't say enough about how pleased I am with Precision Overhead Garage Door Service and their technician David Eilers. The service began prior to his arrival. A phone conversion addressed the possible issues which might not require a service call. David arrived on time with a smile on his face, introducing himself and letting us know he was here to solve our garage door issues. After a thorough investigation he explained our options and installed our new system, connecting it to our remotes, phones, and cars. A thorough training session followed. Job well done!

- Coyee Futscher

Geoff did an awesome job! Fabulous communication before the appointment by reaching out to let me know that he received my call and when he would be at my house. He arrived early and was able to promptly fix my problem. Great job and super honest! Thank you!

- Beth Mahoney

David Eilers came today to fix my garage door that had a broken spring. He did a great job informing me on the state of the 20 year old opener and i decided to replace that as well. I am very happy with the work he did and how my garage door works! Thanks David! Great job

- Sandy Grannen

Our technician, Kevin, was outstanding! He was courteous, professional, thorough and knowledgeable. He was patient in helping us review our options to replace our garage door opener. Once we decided, he got busy and worked hard to get the job completed, gave us a demo and answered our questions. Kevin was terrific. Give him a raise.

- Charlie Hull

I have used Precision Garage Door three times over the past 8 years. Each time I have run into an issue and reached out they are extremely quick to respond with the ability to set up an appointment to do an inspection and provide recommendations to resolve my problem. The most recent experiences were with Kevin and Geoff. I called Precision as my garage door was running rough and I wanted to get ahead of any issues. I had purchased a new opener from Precision 5.5 years ago and new springs/rollers 8 years ago respectively. I could have had an appointment same day of my call but I opted for next day based on my availability. Kevin was my assigned tech and he called in advance of the appointment with when he expected to arrive. It ended up working out that he was able to be early which worked for me as well. Kevin quickly diagnosed the issues my door was having and presented my options. Unfortunately my garage door opener was running hot as the spring and pulleys were starting to fail/fray and the tracks were a touch out of alignment. There was not a significant price difference between the bare minimum required to safely address my issues and a complete rebuild. I opted for the complete rebuild (everything but new door and tracks) as it now comes with a lifetime warranty - which I am optimistic will be honored as my wife and I never plan to drive into the door (only reason mentioned that it would not be). Kevin then worked diligently to do the work on the rebuild and it was done within 2-2.5 hours. The next day I did notice that the garage door was a bit louder than upon initial install. I called back in that Monday after the weekend and Geoff was sent out to evaluate. He made a slight adjustment to one of my tracks and made sure all screws were in securely. He also lubricated my hinges. This appeared to completely address the noise issue and I have not had one since. It feels like Precision may be more on the expensive side - but there is definitely value to professionalism, responsiveness, integrity, and the lifetime warranty. As long as the lifetime warranty commitment stands true, I am grateful to have peace of mind that will never had a garage door related expense again (other than if I ever have to replace the actual door).

- Dan and Maggie Link

Very professional

- Lisa Lewis

I wish I could give the company a different rating than the installers! Both men who came out to the house were absolutely wonderful, knowledgeable, etc. The company on the other hand- We were given a 2 week turn around estimate date and told we would be kept up to date when the door was ordered/arrived. I had to call 3-4 different times for updates and the date continuously got pushed out. On install day, they called 25 min before they were supposed to arrive to tell us our door was damaged and we had to wait 5 more days for another requiring changing our work schedules around to accommodate the install. If they kept us in the loop without us having to chase the information, the entire process would have been a lot less frustrating… we received the door over a month later. On a positive note- great installers and the door itself is beautiful now that it’s finally here!

- Kari

Precision had repaired my garage door when we moved to Cincinnati in 2018. On of the rollers jumped out of the track and the door was stuck. It was late in the day but Precision sent a man out and within 30 minutes the door was fixed.

- James Nix

I have had problems with my garage door system off and on this year, and the technician Jimmy did a thorough job diagnosing, addressing, and solving the causes in a very professional manner. I also like the fact that Precision Door is a locally owned and operated business and their promptness of providing the service needed on the same day! Miki N

- Mikio Nishizu

David and Jeff were friendly, courteous and professional. They were efficient, had great communication, and did an incredible job. They made my 60 year old garage door operate smooth and quiet.

- Cici Lee

Jonathan was great! Came on time did what was needed and knocked it out of the park with redoing the hardware for the garage. Things work great now and as much as I enjoyed my time with him I hope I don’t have to see him for a long time.

- Alexander Baer

Excellent service! Made the process easy!

- Andy Kahn

Our technician Jonathan did a great job explaining everything very clearly and giving us a number of options so we had flexibility.

- Charles Gentes

Excellent service - as always.

- Matt Payne

David was amazing! He was calm, kind and offered so many options for next steps that I felt like he was a friend helping me through a broken garage issue! He was willing to come back multiple times, always with a great spirit. I feel confident about my purchase and would use Precision 10/10 times!

- Miriam Terlinchamp

We had issue with our garage door. Precision was abel to come out that day. Brandon was able to fix our garage that day. Thanks for the quick service.

- Gary Hayes

Installer was friending, knowledgeable, and professional

- Robert Hageman