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about Precision Garage Door
Precision Garage Door of Cincinnatihas received 31 reviews, averaging 1.00 Stars:
Harrison, OH
North College Hill, OH
You guy are FREAKING JOKE Anthony Gilbert TALK BOUT MY CARS MORE THAN WHAT HE CAME OUT FOR 1800 DOLLARS FOR A GARAGE DOOR opener I CALL HOME DEPOT THEY ARE COMING OUT AND INSTALL A NEW LIFT MASTER 369.65 NEW OPENER 2 REMOTES 1 TOUCH PAD 1 KEY PAD you guys just want to run people up I know alot of ppl and would never recommend you guys not even to my worse enemy
- Keith Crigler
Product:
Madeira, OH
We have used precision for a few years now and they wanted to charge us an outrageous amount to simply replace the rubber seal at the bottom of the garage door. I'm so sick and tired of companies who we have done work with try and take advantage of us. I'm a very loyal person and would think companies would make sure they are taking care of their current customers. On top of that the technician that came out was a little off. We will most likely not be using precision doors going forward unless they can do something about our horrible experience we had yesterday.
- Geoff Grendel
Covedale, OH
Only issue was a broken safety sensor, the technician told me that wasn’t the problem and that I needed a whole new opener motor (mine is only 2 years old) and then quoted me $1800 for the cheapest option! Ordered a replacement sensor on Amazon after this for $18, switched it out and door works fine now; I would not recommend this company, tried to upsell for something I didn’t need and didn’t fix the actual problem. If he had done any work, such as replacing the sensor, I wouldn’t have had to pay the $149 service fee but since he did nothing, I was charged this.
- Michele Jacob
Bridgetown North, OH
I made the appointment online and your person was so nice. He called me to let me know when he was coming. Our issue was a broken coil as it has happened in the past. Also, when we tried to connect it, the garage would only go up about 4 feet. The technician advised that while the coil is indeed broken, they look at the motor, coil, and rollers to make sure everything is running correctly. I advised i called their competitor (AE Door) and the quoted approximately $450 to fix. That said, I realize they didn't look at it. When the technician completed his review, he gave me three options. First just fixing the coil (1,100); second, coil and rollers (1,600); and new motor (3,100), I asked why so expensive and was told the rollers had maybe one year so we went with the second option. It was very clear that the technician kept telling us all the bad things that will happen if we don't go with option 3. I asked if we went with option 2, would it be ok and he assured that we would be good as the current motor was fine. After about 45 minutes, he finished and said he wanted me to go out as i would push the button and he would look at it. I pushed the button and it seemed to be working then it stopped at the four foot mark. I was not happy as the technician looked at me and said "well you bought a manual garage." I said that isnt what i called you for. Then he did apologize and said he must have missed something on the motor and pointed his flashlight and said he saw something that looked worn on the motor. We were in the exact same position that we were before we started but with new coils and a rollers for as he said it "a manual garage door opener." I did advise had i known this i would not have had him do anything as i had told him that i had a family member that could install an all new garage. At this point, we were $1,600 in so had no choice but to get a whole new system. He apologized again and said would see if he can give me a coupon. My cost went from $3,100 to $3,050.
- Mel Rodriguez
White Oak, OH
I made a mistake by calling you. Your $1,500 scam didn't work. I had a sagging chain that needed to be fixed. Your guy spent an hour taking everything apart before telling me it would cost $1,500 to fix the problem without ever telling me about the chain. Another company came, the guy looked at it, told me the problem and cost and was gone in less than 30 minutes. Cost less than 1/5 of your quote. So, I am out $145 which I paid you for the scam. I will be calling the Better Business Bureau about the scam and then posting my review on Facebook to my 1,000+ friends. I will await your call to refund my money before I take action.
- Mike Stohler
Montgomery, OH
The tech John came out for what I thought would be a simple repair. My door and parts are about 3 years old. Instead, he presented me with 3 options ranging in cost from $1,050 to $3,600 (for replacing all parts). THIS IS A THREE YEAR OLD DOOR/PARTS. I paid a $145 service fee so that he could come out and try to extort me for thousands.
- Susan Dennis
Groesbeck, OH
I contacted this company to repair one of my openers. The technician was not able to reset my limit switch, but offered to sell me a new opener. That cost me $150.00 for that visit that resolved nothing. Afterwards I contacted PDQ to make necessary repairs. The PDQ technician showed up and approximately 15 minutes later the opener was functioning properly and he lubricated the rollers, hinges and spring, which this company did not do during the inspection of a door that was only 9 years old. He then showed me how to reset the limit switch for future reference if any 3 of the door openers malfunctioned. The opener did not need replaced but simply the electronic limit needed to be reset, which is a simple procedure handled through the back panel of the opener. Lesson learned? If the company didn't sell the opener don't expect them to service it, but want to replace it with their opener brand costing the customer exceedingly more than necessary.
- Kenneth Bailey
Covington, KY
I would recommend to shop around and get multiple quotes before choosing to move forward with Precision Door. We were quoted $1,500-$4,000 for a simple garage door repair. We received quotes from other reputable companies and selected the quote that provided a solution that met standard safety requirements to operate at the lowest cost. The competitor cost for the repair was $275. Over $1,000 less expensive than their lowest cost quote.
- Branden P.
Batavia, OH
Tried to sell us a new opener stating no parts available for current model, said our spring was broken and new rollers needed. Quoted $2400+ dollars for all of it. Called another company, they repaired current opener and adjusted the tension on the spring. Total was $255. Deceptive business practices. You should be ashamed of yourselves!
- Michelle Sandlin
Cincinnati, OH
Tech Brian Hauser visited my home on 6/5/24. I agreed to have him return on 6/8 in the AM to complete the install. He rang me & stated that he would call me again when he was 30 minutes away from my home. As of 2pm-ish I called to get a status. I was hung up on 4 times before I could reach anyone (ANNOYING). Once I reached an agent, he advised that my install was cancelled twice on 6/5 & transferred my call to Karen. Karen saw exactly that the prior gentlemen saw & asked if she could investigate & call me back. She did & advised that Brian would have to work after 5pm & I advised that this is NOT what I agreed to. I had plans after work & the garage should have been finished hours ago. Now I understand why Brian was begging me to give him a score of 5 (which was the focus of how he makes his bonus & to expect excellent service. I NEVER SUBMIT REVIEWS UNTIL THE WORK IS FINISHED. PERIOD!!!! So far, I'm giving 1 star if I could give a 1/2 star I would. My time was wasted waiting on the tech & no follow up calls were ever made to me I had to call Precision. This is NOT good customer service. If my install isn't completed on the morning of 6/10/24. I will request a refund of my down payment. My previous experience with Precision was excellent this one is AWFUL!!! To date NO services has been performed!!
- Carolyn Bell
Product:
Mount Healthy, OH
While the technician explained the situation, I found the overall experience was very expense with the options given to me. On top of everything, the service charge which was $175, which was never disclosed with any of my conversations with anyone within this company. I would not recommend this company. I was expecting more from this company.
- Rich B.
Mount Orab, OH
On March 1 2024 your technician David Eilers and his side kick showed up my house with a pretty big ego about everything, he showed me like 3 different options maybe more none I was too excited about so I told him I wanted a second opinion on what I needed and right at that point his attitude kicked in telling me my door was going to crash down and kill my wife and plenty more I won’t get into. I payed $175.00 just for an estimate and that’s how I get treated. Then he takes off with my remote and an hour and a half later has to drive all the way back to my house and still had no respect. And today March 7 2024 I had another company come out and give estimate for $19.95! And performed work in a timely manner for a total of $485.00 Precision lowest price was $1100.00!
- James Little
Florence, KY
They showed up and loosening my spring and cut the cables so I could get my cars out. Took less than 30 minutes, but charged me $753. The standard visit fee was $175. They ripped me off. From what I can gather, that's what they always do. I had my entire garage door and all equipment replaced for $1,730 front a different installer, the wanted $6,383 for the same exact replacement. They're con artist, to say the least.
- Chris Whitehouse
Silverton, OH
Pushy salesman. Didn’t want to take no for an answer. So he tried to insult my intelligence. Not too professional in arguing and raising his voice at a potential customer. Have a great day.
- Mark Brown
Mount Healthy, OH
BE AWARE! When you call to have one of their reps come to inspect your garage door they do in-fact state that there will be a “service fee” that will be waved if repairs are done day of visit, the mistake I made was that I didn’t ask how much that “service fee” would be. The 2 reps spent no more than 10 min assessing my garage door before giving me a much higher quote than I had expected so naturally I wanted to shop around and compare quotes, problem is they told me that the “service fee” was $175.00! for 10 min of their time. Do yourself a favor and call someone that will allow you to shop around quotes before dealing with Precision, I ended up finding someone to fix my door for $300.00 vs their $1,500.00.
- Jeff Rouse
Montgomery, OH
I needed someone to recalibrate my opener that you installed. You sent a salesman. I knew 2 minutes into the conversation he was there to cost me a lot of money not to fix my opener. By the time he left (and I shut the door on him) I was livid, and still am 2 days later. I wish you would send him back out here so I can show him how it was fixed for a third of what he wanted to charge by someone who had never dealt with that brand of opener before. The 2 prior dealings with you were good. But this time was awful.
- Teri Yenger Morgan
,
I called to get an estimate on replacing my garage door springs. I needed to convert my springs from Wayne dalton system to new system. David was very friendly and a good tech. However the estimate that I was given was out outrageous. It was 1500 to replace the springs. Within minutes of them leaving I contacted a local company that is installing on Friday for 600.
- Travis Wells
Cincinnati, OH
From the first words out of the serviceman's mouth I knew he was going to find so much wrong with my door; I only needed a wire reconnected to a bracket to get my door working a gain, I was given three estimates ranging from $612.32 $836.72 to $995.84. I only needed one item your quote showed - a bottom bracket for $61.54. YOur add says we are not sales people, well, that's a joke. I told your guy we were having a lot of medical bills right now and could not afford anything but to get the cable reattached. Didn't seem to phase him did it? Oh yeah, after I told him I could not afford anything like these amounts, he proceeded to tell me there was a $175 service call.
- Judie Pennington
Amelia, OH
Way too expensive. Didn’t fix anything but still charged me $175 for an outrageous estimate to replace a garage door opener. ($1700-$2700)Would NOT recommend
- Margaret Otten
Covedale, OH
Wanted the door repaired and guy only came over with crazy estimate and charge 175.00 to give a price that was nuts! Will not make the mistake of usuing a service that farms stuff out again!
- Jeri Givens
Lawrenceburg, IN
Object was in path of door as it was closing and thru door off wack. I purchased 2 new springs approximately 1 1/2 years ago . I had to get my car out so I manually disengaged my door and unwrapped the cable that came off track to open door, I then closed my door. Tech said that since I Tampered with the door I had to get 2 new springs at 383.00 a piece. Cost close to 800. Bucks to put it back on track. Horrible policy. I should have called in sick cause it cost a week pay. I called and nothing. My advice is if you have new springs and mess your door up , DONT TOUCH IT. Call and sick and sit in your garage so no one robs you.
- John Panzeca
Groesbeck, OH
They came in and showed us that replacing one opener was not as practical as both and since they were 25 yrs old good thing David was honest up front saying we may not be the cheapest they were the best and now we agree.
- Russell Meyer
Covington, KY
Work canceled. All they do is try to sell you parts you don't need!! Will never do business with anyone who does nothing but bad mouth another company.
- Peggy Dauwe
White Oak, OH
While the tech seemed to be knowledgeable he was a salesman. I requested a repairman and was dissatisfied with his approach. When he quoted me three options the least at $560 I knew I was in trouble. I can buy a while NEW system at Lowe's for $179. He even pulled the circuit board from the motor, and without testing any diodes explained this may be part of the problem. I am familiar with these boards and know they can die but I assure this was not the case. It was evident my door problem was in the trolley. The years are stripped and grind when you go to open the door. I will not use your services in the future.
- Leonard Vollman
Northgate, OH
I think the cost was in excess for what he did 69.00 dollars for pulley each other then that the service was good .
- James Cristwell
James, as we discussed on the phone, we do apologize for the oversite on our part. You were charged for commercial pulleys by mistake, your card has been refunded for the difference in cost. Again, we apologize for the inconvenience and appreciate your patience.
Product:
Montgomery, OH
Technician came out to service my garage door for a broken cable. His assessment was to have me spend $1500 on a new torsion system. He did not want to fix the broken cable and persisted to sell me a whole new spring assembly. I told him I was not interested, so I had to pay the service charge of $110 for doing absolutely nothing. I would not recommend this company to anyone.
- Daniel Endres
Product:
Deer Park, OH
Because of the snow, my garage door was stuck to the ground when I tried to open it, and it made a loud cracking sound. I saw a metal brace hanging and thought that it had just come loose. When your man came and checked, he said after questioning me about the number of times I opened it each day, how old it was; that it needed new cables and the cheapest estimate was 683.00 to make it useable and to repair over 800.00. We needed to just open the door to get the car out and would decide about the repairs the next day, since we had a doctor's appointment the following day. We paid 105.00 for the service call. We called another repair shop, Mike's, and the man arrived within the hour and told me that the metal brace that I had shown your person, had popped loose and just needed to be screwed back on. He stated that my cables looked new, which they did, and that was all that was needed. There was no charge except for the service, which was $70.00. I only wish I had called them first.
- Larry Cox
Hello Larry, We are sorry your experience with Precision was not what you expected. Our service technicians are trained to perform a complete 25-Point Safety Inspection before any repairs. The technicians then offer their best recommendations based on safety, cost-effectiveness, and value to each individual customer. Your door had additional issues our technician felt should be addressed to prevent future problems, and we were confident simply reattaching the damaged piece rather than repairing what lead to the damage would not be an effective long-term solution for you. Although we are happy our technician got the door open so you could make your appointment, we are sorry you were unhappy with our service. Please don't hesitate to give us a call if you'd like to discuss the reasoning behind the repairs our technician recommended or speak to a manager about your experience.
Loveland, OH
Had used this company three other times over the years and on this job we were WAY overcharged. The service rep was almost an hour late which bled into my work day and unfortunately I was unable to review with him the system he was installing as I could not get away from calls. I arranged my schedule to his promised time of arrival but was unable to move things when he showed up late. In review of the invoice we paid WAY more then other providers. It will be the last time I use them.
- Sean Garry
We're sorry to hear you were disappointed with our team, Sean. Customer satisfaction is our top priority at Precision and we always strive to provide prompt, reliable service for our customers. We understand your poor experience started with our technician running behind schedule but having called Precision before, you know this is not normal behavior for our team. We tried our best to make up for the prior appointment running long by calling twice with an ETA before your appointment window began, but we understand this is still extremely frustrating when it impacts your workday. We apologize on behalf of our entire team for this. As for the cost, we know you can find other garage door repair companies that offer lower prices. We can't help but notice that often with lower prices comes lower quality work and garage door parts. When you call Precision, you know a trained professional will arrive ready to fix your door the right way the first time. We use only the highest quality garage door parts and offer an industry-leading warranty—something lower-end companies cannot compete with. We understand your technician did provide multiple repair options at different price points and you chose a more expensive option to help extend the lifetime of your garage. While we understand it can be frustrating when the diagnosis to make your door safe and reliable is more involved than you may have hoped, we always make a point to offer different options to best fit your budget. If you have any questions about the services provided or would like to further discuss additional concerns, please contact our office.
Highland Heights, KY
They just took my money, promising me to send the INVOICE, but they just sent by email the SAFETY CHECK LIST. The technician ask me my credit card number. I paid, but they never sent the work order. Now don't know what I paid for or what they exactly did. TERRIBLE EXPERIENCE I SPENT MY LAST DAY OF THE YEAR TRYING TO FIND SOMEBODY ABLE TO TELL ME WHAT DID I PAY FOR :(:(:(:(:
- Clara Miranda
Clara, Now that we have spoken on the phone I want to again apologize that your emailed receipt did not come in a timely manner, although I am happy we were able to service your tenant on New Year's eve. Now that the receipt has been sent, is there anything else we can do to help you out?
I appreciated your phone call and your clarification. The work was done in time and the technician was very communicative. Then I realized that my tenants received the invoice and for some technical reasons I did not receive my copy. I recomendó your company for fast a quality service.
Product:
(513) 878-1990
(513) 878-1990(513) 729-7644
(513) 729-7644(513) 327-2027
(513) 327-2027(513) 836-8496
(513) 836-8496(937) 709-0007
(937) 709-0007(859) 359-2690
(859) 359-2690(812) 496-4822
(812) 496-4822Office: (513) 275-6825
98 Caldwell Dr
Cincinnati, OH 45216
Office: (859) 657-9806
7200 Dixie Highway
Florence, KY 41042
The service is eay over priced and the technician was very pushy. I had to ask him to leave multiple times because I wanted a second opinion. He tried to start the work before I was home to give and consent. He also tried to sell us a new motor when mine isn't broken. He wanted $1900 for a conversion unit. He also lied telling me that the company that built my garage was out of business. They aren't. Then he tried to impose a service charge when the website clearly states that there isn't one if no work is completed. Do NOT use this company.
- Todd Tedesco