Read what people are saying
about Precision Garage Door

One of the springs for our garage door broke over the weekend. We had worked with another company in the past to install our system and replace springs but they were not open on the weekend so I called Precision. They came out on a Sunday to look at our broken spring and promptly found several thousand dollars worth of problems with our unit. Throughout the entire interaction with the service tech, I felt as if I was being sold things that I did not need. He proceeded to drop the prices several times in order to try to get my business even applying a discount to the price that didn't even apply to me. I told him that we would pass on all of these options. On Monday morning, I called the company that normally works on our garage door. They came out the next day and inspected our unit. They were quick to tell me that there is no need to replace our motor until it dies completely and that if we did need to replace it they could do so for a FRACTION of the price that Precision was quoting me. He replaced the springs and several other parts that showed wear. He greased and lubed everything. Our door has not worked as well at is does not for years. And, our regular company did everything for under $500! I felt like their technician was being honest and upfront with me. He never tried to sell me anything. I will certainly continue working with them in the future. I will not be calling Precision again and I strongly recommend against anyone else doing so either.

- Joe Christman

Hi Joe, we sincerely apologize—this isn’t the experience we want for our customers and we take your feedback seriously. We’re addressing the situation and will contact you directly to resolve it.

Don't use these guys, very disappointing experience. I needed 2 garage door openers replaced. The tech showed up and basically suggested just about everything needed to be replaced if I wanted everything to be safe, including springs that were replace 2 years ago. Pricing was extremely high, and the total bill was 2x most other companies. The company I hired was extremely honest, upfront and no gimmicky selling, including components that were in great condition yet Precision said I needed them replace to have a safe garage door.

- Todd Peets

Hello Todd, we’re very sorry for your experience and would love the opportunity to make it right. We’re reviewing what happened and will be reaching out to you shortly.

I would never use this company!!! My keypad didn’t work and they try to sell me a new motor and keypad for 1800$. I felt ripped off and taken advantage of!

- Susan Bergman

Hello Susan, we’re very sorry for your experience and would love the opportunity to make it right. We’re reviewing what happened and will be reaching out to you shortly.

I called for a spring repair. The repair tech was very kind and courteous however after inspecting the door he gave me a quote for over $3000. He listed off several "issues" which after a second opinion from another garage door repair company indicated where not issues. This included a dysfunctional opener which he diagnosed due to charring on the components which was not present and it not fully cycling which the other company fixed by running a full cycle (simply holding the button down). The Precision Door repair tech then charged me $99 for the inspection which I believe was a misleading attempt to raise the quote.

- Joseph Anneken

I was ripped off and given bad information from the technician! I called several other garage door repair centers, after having Precision do the work. I could have saved myself $500. I was told by the technician that it is per building code that my garage door have two springs. This is not the case. He lied to me. The technician took it upon himself to remove the circuit board from my garage door for no apparent reason. Before he removed the board I told him the only problem I ever had with the door was the current broken spring. He also concocted other issues from non-issues. It was clearly a case of trying to up sell me so he could make more money on his commission. Other companies I contacted provide estimates either free or over the phone. Precision never told me that I would be responsible for a $150 service charge if I didn't do any service that day. I felt trapped, as the door only had one spring, that was broken, and I couldn't get either of my cars out of the garage to make an appointment. I will be reaching out to the BBB to file a complaint and Precision door only looking to overcharge consumers.

- Weston Sanford

We were grossly over charged to change a spring. We called another company and they're doing 2 other garage door springs at our house for less than their price for ONE door. I guess since we are senior citizens, we didn't know any better. And then, when we tried to open the door the next morning, it didn't work. they had to send out another guy to "sync" it.

- Mike Meyer

Nothing good to say. Won’t call back!

- Michael Bowling

The only reason I gave you one star is because I couldn’t give you zero. You presented me with three repair options ranging from $2,700 to $3,100. After seeing those quotes, I decided to get a second opinion. The other company simply re-stretched the spring and charged me $125. That tells me you either completely misdiagnosed the issue or significantly inflated the work required—and the price. Shame on you. I will be reporting this experience to the Better Business Bureau.

- Dan Schuh

Called to have a door wheel and bracket put back on. Came out and quoted me an outrageous price of $1355 to fix it. I told him I wasnt paying that much for a wheel and a brace and 30 minutes of work and he charged me a $150 service fee. All he did was come out and take a look and then ripped me off for $150. AE door did it for $211 and my garage door works fine now. I want my money back. Ripped off

- Ryan And Patti McCoy

I needed a simple spring replacement on my garage door, but they wanted to charge me more than $1100. All Kevin wanted to do was up sale me instead of fixing my garage door. I will be moving on to a company that doesn’t want to take advantage of me.

- Eric Cornelius

The installer was very nice but I was quoted a price on the phone for spring replacement at $240-460 and after the technician inspected all parts and take apart the door opener, he gives a estimate for $900. Another company had quoted me $365 total but couldn’t come today. So I told him that I would wait for the other company, so I got stuck with $150 bill for an inspection/service charge that I didn’t want instead of telling the price up front.

- Jon Pratt

The service was significantly overpriced. I requested a simple seal replacement along the bottom of my garage door; however, the technician insisted that additional repairs were required before the work could be completed. The estimate provided was approximately $1,500, which seemed excessive for the scope of work requested. Additionally, I was charged $150 for the estimate, whereas most other garage door companies provide estimates at no cost. I recommend obtaining multiple quotes and comparing pricing before making a decision.

- T Mor

My remote only opened (it does not do that after the technician was here). He recommended a solution over $1,000. I know I can install a new panel myself for 1/4 of the price. Then came the surprise (maybe my fault that I did not read the ad more carefully) the estimate cost me $145 when i thought it would be free. For 10 minute! Then the biggest ripoff, if I used my credit card there is a 30 (thirty) % extra charge. It sounds like a ripoff business. Never call them!!!! Nothing was done but below I had to select a Service performed

- Thomas Deri

$3000 for a garage door opener? All we needed was a belt repair. That’s absurd. You took advantage of my partner while I was out of town. I wouldn’t trust this company. Brent Floyd

- Brent Floyd

I had a service technician out to evaluate and quote the job. The technician was nice enough, the cost was completely unreasonable. I paid around $145 for the technician to give me three quotes that were extremely high. After I paid the charge for the quote I contacted another local company (that gave me an estimate free of charge). To replace the springs I was quoted $1100, the second company replaced them 1.5 hours later for $535. I was quoted as high as $3600 for a repair to my springs and opener, I will not be doing business with Precision, nor would I recommend anyone else.

- Bryan Hanna

Prices are absolutely ridiculous. You should be embarrassed for what you charge. There is a special place in hell for companies like yours.

- Diane Russ

This is no fault of the technician who came out and entirely on this company. If you are looking to get your garage serviced same day, this is the place for you. If you're looking to get bent over and taken in the rear, this is also the place for you. The pricing is outrageous and you are better using another company. The business model drives unnecessary profit. Here is what I imagine their business model is: have as many techs as you can in the field so that they are showing up same day, have the tech mention the company's "great 5-star reviews" to get the customer comfortable and confident, present 3 "options" to the customer with the "best" one being things they do not need or want, use key phrases like "better than our competitors" and "safety" to try and trick the customer into buying something they do not need. My call was solely to get a broken spring replaced. The experience calling and making an appointment was good; the rep was pleasant. I was able to make an appointment for a window of 12:00 to 2:00. 2:00 rolls around and nothing. I have to call the rep back and ask when the tech will be there. The tech calls me, and is very nice, and explains his current job is taking longer than expected. He showed up at around 3:35, so I would consider this very late, unacceptable and misleading. The rep did not tell me up front that the service call is $145.00. This should be explained when making an appointment in case customers do not want to use Precision for their services. The tech showed up and first thing he mentions is all their 5-star reviews. So now I know right off the bat, this is a sales pitch. The entire conversation that followed was a sales pitch designed to try and get the best profit. I was offered "good" "better" and "best" options. The best option was obviously things I did not need. The phrases "for your safety" were thrown out and yada, yada, yada. My "good" quote was $2,600 and included things like motor replacement and some other things I did not feel necessary. After some negotiating, the price went down to $1278 for new spring and cables then again to $1166. And then it went down some more to $1155. THE PRICE CHANGED 4 TIMES. What kind of business does this? If the customer is adamant they do not want to spend a lot of money, you shouldn't have to negotiate down this much. The invoice lists 2 springs and the cost for 1 is $465..... FOUR HUNDRED AND SIXY FIVE DOLLARS EACH. That is astronomical! Also the invoice listed the spring color as black and what was installed is green so I'm guessing the tech input the wrong part and I'm not even confident I was charged the correct amount. The green is not appealing and this is shady business practice. The tech did fine work, everything is functional. My invoice also lists a 3-year warranty and the sales pitch used the phrase "warrantied for a while" or "warrantied for lifetime" and "we're going to use better parts than our competitors and they last a long time." Okay, then why is this only warrantied for 3 years? The 3 year warranty was not told to me up front. The tech of course mentioned giving a review. I was honest with him and said it was no fault of his own but I was not satisfied with the pricing. He understood and said maybe I shouldn't leave a review at all. He also mentioned if I left a 5-star review he would get a bonus. The audacity. If I could do it all over, I would have turned down service, paid the ridiculous $145 service call fee and used another company. I will never use this company again and will adamantly tell others not to do the same. Waste of money and not satisfied.

- Christy M

it was a rip off charge me for everything they possibly could to up the bill $856 for two extension and charge me for using a credit card

- Rodney Roberts

Absolutely terrible place. Take pride in their reviews I was told. I should have read the 1 stars first because it is the exact same experience as most other people. My technician was rude and annoying and super awkward. Started out alright. He looks at my torque master spring system then just tells me they don’t make replacement parts. Not only that he doesn’t carry the parts or doesn’t service that type but lies to tell me they don’t make replacement parts for that system. He then goes to do his full safety check and good lord if they don’t shove that down your throat. In this time I look up my spring system and found an entire replacement kit for 165 dollars… the whole system. Fixing the whole spring setup. Come back out to him saying my opener is awful and “burning” and that I need a new opener and springs system… 1500 dollars for just the spring or 3500 for the spring and opener…. Insanity. I then say I would like to print it out and get some other opinions and this weird tech Justin got so mad and offended. He literally acted shocked I would want to compare then throws a 150 dollar “service charge” at me after he realized I don’t want to do it.

- Alex

the technician was there on time and courteous. talked a lot about safety issues and that we probably needed a new motor due to age of garage door and some things were failing. He gave us an estimate of 2500.00 dollars for everything that should be replaced to be safe. We thought that was pretty outrageous and told him no thank you. I called another company today and they told me it would be 499 to replace the motor. So I don't know why you are so expensive.

- Marion Wheeler

Our garage door wouldn't close with the remote and was loud. Jimmy came out and was nice and professional. He offered me Good ($1851.35 replace motor), Better ($3512.77 to replace motor & spring) or Best ($3695.40 replace motor, springs, wheels) options for the repair. They charged me $145 for the quote. Decided to get a second opinion. The Garage Door Man removed the spider web (silk reflects light) that caused the sensor to trip and lubricated the door parts for $123.97. Either Jimmy doesn't know how to repair a garage door, or it is an opportunity to take advantage of someone with a frustrating problem.

- Amanda Pietoso

The service is eay over priced and the technician was very pushy. I had to ask him to leave multiple times because I wanted a second opinion. He tried to start the work before I was home to give and consent. He also tried to sell us a new motor when mine isn't broken. He wanted $1900 for a conversion unit. He also lied telling me that the company that built my garage was out of business. They aren't. Then he tried to impose a service charge when the website clearly states that there isn't one if no work is completed. Do NOT use this company.

- Todd Tedesco

You guy are FREAKING JOKE Anthony Gilbert TALK BOUT MY CARS MORE THAN WHAT HE CAME OUT FOR 1800 DOLLARS FOR A GARAGE DOOR opener I CALL HOME DEPOT THEY ARE COMING OUT AND INSTALL A NEW LIFT MASTER 369.65 NEW OPENER 2 REMOTES 1 TOUCH PAD 1 KEY PAD you guys just want to run people up I know alot of ppl and would never recommend you guys not even to my worse enemy

- Keith Crigler

We have used precision for a few years now and they wanted to charge us an outrageous amount to simply replace the rubber seal at the bottom of the garage door. I'm so sick and tired of companies who we have done work with try and take advantage of us. I'm a very loyal person and would think companies would make sure they are taking care of their current customers. On top of that the technician that came out was a little off. We will most likely not be using precision doors going forward unless they can do something about our horrible experience we had yesterday.

- Geoff Grendel

Only issue was a broken safety sensor, the technician told me that wasn’t the problem and that I needed a whole new opener motor (mine is only 2 years old) and then quoted me $1800 for the cheapest option! Ordered a replacement sensor on Amazon after this for $18, switched it out and door works fine now; I would not recommend this company, tried to upsell for something I didn’t need and didn’t fix the actual problem. If he had done any work, such as replacing the sensor, I wouldn’t have had to pay the $149 service fee but since he did nothing, I was charged this.

- Michele Jacob

I made the appointment online and your person was so nice. He called me to let me know when he was coming. Our issue was a broken coil as it has happened in the past. Also, when we tried to connect it, the garage would only go up about 4 feet. The technician advised that while the coil is indeed broken, they look at the motor, coil, and rollers to make sure everything is running correctly. I advised i called their competitor (AE Door) and the quoted approximately $450 to fix. That said, I realize they didn't look at it. When the technician completed his review, he gave me three options. First just fixing the coil (1,100); second, coil and rollers (1,600); and new motor (3,100), I asked why so expensive and was told the rollers had maybe one year so we went with the second option. It was very clear that the technician kept telling us all the bad things that will happen if we don't go with option 3. I asked if we went with option 2, would it be ok and he assured that we would be good as the current motor was fine. After about 45 minutes, he finished and said he wanted me to go out as i would push the button and he would look at it. I pushed the button and it seemed to be working then it stopped at the four foot mark. I was not happy as the technician looked at me and said "well you bought a manual garage." I said that isnt what i called you for. Then he did apologize and said he must have missed something on the motor and pointed his flashlight and said he saw something that looked worn on the motor. We were in the exact same position that we were before we started but with new coils and a rollers for as he said it "a manual garage door opener." I did advise had i known this i would not have had him do anything as i had told him that i had a family member that could install an all new garage. At this point, we were $1,600 in so had no choice but to get a whole new system. He apologized again and said would see if he can give me a coupon. My cost went from $3,100 to $3,050.

- Mel Rodriguez

I made a mistake by calling you. Your $1,500 scam didn't work. I had a sagging chain that needed to be fixed. Your guy spent an hour taking everything apart before telling me it would cost $1,500 to fix the problem without ever telling me about the chain. Another company came, the guy looked at it, told me the problem and cost and was gone in less than 30 minutes. Cost less than 1/5 of your quote. So, I am out $145 which I paid you for the scam. I will be calling the Better Business Bureau about the scam and then posting my review on Facebook to my 1,000+ friends. I will await your call to refund my money before I take action.

- Mike Stohler

The tech John came out for what I thought would be a simple repair. My door and parts are about 3 years old. Instead, he presented me with 3 options ranging in cost from $1,050 to $3,600 (for replacing all parts). THIS IS A THREE YEAR OLD DOOR/PARTS. I paid a $145 service fee so that he could come out and try to extort me for thousands.

- Susan Dennis

I contacted this company to repair one of my openers. The technician was not able to reset my limit switch, but offered to sell me a new opener. That cost me $150.00 for that visit that resolved nothing. Afterwards I contacted PDQ to make necessary repairs. The PDQ technician showed up and approximately 15 minutes later the opener was functioning properly and he lubricated the rollers, hinges and spring, which this company did not do during the inspection of a door that was only 9 years old. He then showed me how to reset the limit switch for future reference if any 3 of the door openers malfunctioned. The opener did not need replaced but simply the electronic limit needed to be reset, which is a simple procedure handled through the back panel of the opener. Lesson learned? If the company didn't sell the opener don't expect them to service it, but want to replace it with their opener brand costing the customer exceedingly more than necessary.

- Kenneth Bailey

I would recommend to shop around and get multiple quotes before choosing to move forward with Precision Door. We were quoted $1,500-$4,000 for a simple garage door repair. We received quotes from other reputable companies and selected the quote that provided a solution that met standard safety requirements to operate at the lowest cost. The competitor cost for the repair was $275. Over $1,000 less expensive than their lowest cost quote.

- Branden P.