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about Precision Garage Door
Precision Garage Door of Cincinnatihas received 26 reviews, averaging 4.00 Stars:
Hebron, KY
Product:
Manchester, IN
I called your company for repair on my garage door. Explained problem in detail, made appt for the next week. The day before tech was to arrive, the office called, wanted to know again what problem was. I explained again. She said "we don't repair panels", I asked why did you schedule the appt then. I was irritated, just order a new door. Said be in in 2 weeks, 3 weeks later the door was in. Jonathan stopped 2 days before install to verify measurements and to make sure he had everything when he returned. He arrived today, installed door, no problems, made sure I was happy with the door and if I had any questions. He did an awesome job, and was very personable to talk with. Even though I got the run around at first, I am satisfied with the door and with John.
- Glenna McFarland
Milford, OH
This is the second time I have called you for service. I backed into my door some time ago and the technician came and fixed it so we can get a little more time before we have to completely replace it, which is an expensive proposition right now. He gave us quotes to replace so we can begin to save, and we will call you when that time comes.
- Anne Laun
Northgate, OH
I am an extremely satisfied customer. Efficient and professional service. I never give five stars right after a service. Time is needed to establish longevity of the work completed. Thus, four stars instead of five.
- William Langland
Brooksville, KY
The man who showed up worked hard. He was friendly and professional. Unfortunately two windows need replaced because they were plain glass windows. This is not what we ordered. The other four windows were what we ordered. Hopefully someone will show up soon with the two correct windows and will replace them. I can be reached at 859.462.0580. Thank you.
- Randy Lucas
Aurora, IN
Joe was professional, pleasant, punctual and thorough. He asked questions about what I wanted repaired and how the door was working prior to the spring breaking. Explained the inspection and showed what he found in detail. Presented options and completed the work and a timely and workmanlike manner.
- Larry Browning
Deer Park, OH
Because they came out the same day for no extra fee.
- Julie Behan
Product:
Alexandria, KY
The men were here on time very pleasant, explained everything and went overall the options. We chose the option that best fit our needs with the quote, but when I signed and paid and then saw the price via email there was a processing fee of $62.52 for using my credit card which was not explain to us during the paying process. At that point I contacted the billing department and they agreed to remove the processing fee. They did a great job within a timely manner. I only gave four stars because of the non communication of the processing fee. I will be recommending your company, just make sure all information is communicated to your customers.
- Robert Thomas
Milford, OH
David was a very personable technician. He seemed very capable. Door was operating well and much quieter when he finished. Like many of your customers I was a little surprised at the cost of parts.
- Michael Barnett
Cleves, OH
The service tech was courteous and professional and the work that was completed was done well. My only surprise was the $50 credit card fee that I discovered on my invoice after the fact. If I had been advised about the fee I would have used another form of payment.
- Paul Hegedus
Dry Run, OH
Technician was prompt, understandable and efficient. Expensive.
- Tim Burns
Monfort Heights, OH
Worker tech arrived on time and completed repairs within 2 hours .
- Allan Cox
Dry Run, OH
Everyone at this company was friendly, knowledgeable and professional. Their work was very nice and everything was explained and set up wonderfully
- Jessica Malicoat
Deer Park, OH
The first service person I think was confused. He walked around a lot with IPAD in hand and seemed to be talking to someone with ear piece and a hidden mike. After an hour of pacing he put in a new spring above the front of the garage door. A nice young fellow but appeared lost with the mechanical issues. Johnathan, who came the next day, knew what he had to do and got right to work. He replaced and installed the new parts of the operator and its parts immediately. This took some time and he gave it a great effort. I was impressed with his workmanship. He is a wonderful worker.
- George Marklay
Product:
Technician: Jonathan Guffey
Blue Ash, OH
The response time could not have been much faster. Called early morning and on site by noon. The broken spring coil was replaced. Dave Allen and Assistant (Dave) were fantastic. Explained everything thoroughly. I did have some sticker shock on the price. Dave and Dave remediated everything in about an hour. The final price seemed steep for an hour of work and material prices. I would still recommend Precision for the response time, professionalism and assurance to resolve the problem.
- Eric Gaalaas
Bridgetown North, OH
Happy with my new garage door!
- Marcia M.
White Oak, OH
Very satisfied with the work preformed by Service tech David Allen. He was courteous and called to let me know he was on the way. He inspected the door and opener and gave a detailed description of the equipment and condition, then gave several options to repair. When finished he gave good instructions on the operation of all the equipment,
- Carl Hill
Independence, KY
will try to find some one cheaper next time
- Tim Frohlich
White Oak, OH
clear precise thorough clean complete overall JOB LARRY BURDICK
- Larry Burdick
Harrison, OH
Tech was on time and professional. I was quoted wrong pricing for job . Work looks good , just not sure if it was a good price? Also it's Kerry !
- Kerri & Lisa Combs
New Richmond, OH
Customer service was great! Prices are very high on openers though. I would recommend shopping around before purchasing an opener.
- Jeff Patchell
Withamsville, OH
Justin was prompt, thorough and discovered an electrical problem. That problem needed to be addressed before condition of the opener could be assessed.
- Helen Boyle
Glad we could help Helen, call anytime
Cincinnati, OH
Excellent communication. Arrived on time and completed job in a timely fashion. Technician was knowledgeable and helpful. Price of job was higher than I expected but I didn't shop competitors so I can't comment on how it compares to other companies.
- Chris A
Product:
Newport, KY
I give the company a five star ..super fast service and super great technician (kevin) he worked fast and knew his business to perform great service getting my garage door working ..would highly recommend the company and the technician ..overall super happy customer and yes I would recommend precision to anyone that needs work as super fast appointment time and on time as he called just before he arrived ..if you need work on garage door please give them a call you won't be disappointed
- Patricia Partin
Product:
Cincinnati, OH
I thought the service was good.. The technician great.. But the price was steep for the service rendered. Still.. I couldn't fix it myself... So. .Thank you!
- Melissa Reynolds
We are glad you are pleased with your service. If you ever have any questions or concerns please call.
Cold Spring, KY
I give Andy a 4.75, he fixed everything just fine!
- Madeline R
(513) 878-1990
(513) 878-1990(513) 729-7644
(513) 729-7644(513) 327-2027
(513) 327-2027(513) 836-8496
(513) 836-8496(937) 709-0007
(937) 709-0007(859) 359-2690
(859) 359-2690(812) 496-4822
(812) 496-4822Office: (513) 275-6825
98 Caldwell Dr
Cincinnati, OH 45216
Office: (859) 657-9806
7200 Dixie Highway
Florence, KY 41042
When my spring broke and caused my opener to break, Precision came out 1 business day later. They prefaced the appointment with a call to understand what was going on and to inform me what to expect. Chris called me the morning of to let me know when he would be over and let me know he’d call 30 minutes before he was going to arrive. Upon arrival Chris spoke to me and took the time to understand the problems, inform me of their process and then present me with several options for the repair. Upon choosing an option, Chris got to work and had my door in good working order shortly and explained what he did and the warranty on the work. Very professional, prompt, informative company. Would highly recommend! NOTE: If I had to note any negative it would be as others have said the price was much higher than anticipated however I was previously unfamiliar with garage repair so I really had no fair basis for what to expect.
- Aaron Fields