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about Precision Garage Door in:
Lawrenceburg, IN
Precision Garage Door of Cincinnatihas received 24 reviews, averaging 4.83 Stars:
Lawrenceburg, IN
Lawrenceburg, IN
Object was in path of door as it was closing and thru door off wack. I purchased 2 new springs approximately 1 1/2 years ago . I had to get my car out so I manually disengaged my door and unwrapped the cable that came off track to open door, I then closed my door. Tech said that since I Tampered with the door I had to get 2 new springs at 383.00 a piece. Cost close to 800. Bucks to put it back on track. Horrible policy. I should have called in sick cause it cost a week pay. I called and nothing. My advice is if you have new springs and mess your door up , DONT TOUCH IT. Call and sick and sit in your garage so no one robs you.
- John Panzeca
Lawrenceburg, IN
The dispatcher was personable and able to get a service technician out the same day I called. David the service tech was on time and provided a detailed estimate and explanation on what needed to be done to properly repair the broken spring on our garage door. After further discussion I suggested replacing the other springs and rollers as they were all the same age. David said he had all the parts needed and would be able to complete all the additional garage repair work I requested that same day. I was very pleased with the final results and the 7-year warranty provided by Precision.
- Rick Egloff
Lawrenceburg, IN
I chose Precision Overhead Garage Door Service mainly because of their reputable reputation. Also, I liked the idea of the trip charge being deducted from the overall cost of the service.(Other companies that I called, that was not the case) We called them on a Monday, and they were at our house by Tuesday at noon. The technician was very knowledgeable and friendly. He did the work that day and he did a great job. We were very pleased with the service.
- Jim
Lawrenceburg, IN
We are very happy to describe our experience with Precision Overhead Garage Door Service. The technician, David, called us early in the day of our appointment to let us know that we were indeed on their schedule for the pre-set time. He called again later to let us know that he may be able to arrive a little early if that was OK with us, David called us a third time saying he was on the way and would be at our place in about 30 minutes. He also let us know that he had just sent us an email with his profile, including a photo of himself, which was very helpful, and we thought was a great idea. David arrived right on time. He was very courteous & professional as he greeted us and quickly assessed our situation. He took the time to explain the problems with my door and explained the options we had to correct the problems. By then it was about 4:30 pm and I thought he would try make an appointment for someone to come out and make the repairs. To our surprise, instead, he said he would make the repairs right then and there. It took him a little less than an hour to complete the repairs and we were good as new! We were very satisfied with the high quality of David's work and the over-all service we received from Precision Overhead Door Service Company. We give them a five-star rating and would definitely recommend their services to anyone needing garage door service.
- Gary Schmid
Lawrenceburg, IN
When I called the person answering the phone was very professional and answered all my questions. My wife was impressed with the number of favorable reviews. David Allen was our service technician. David call us to let us know when he expected to be at our house a number of times. David came to our house and after inspection of our garage door David gave us three options that would solve our door problems. We decided to have David replace all the hardware and garage door opener. David’s work was done very professionally and he left the garage clean and all old parts were removed
- Eugene McDonough
Service Provided:
Product:
Lead Technician : David Allen
Lawrenceburg, IN
I chose precision because they had the highest reviews and we’ve had problems with a local service in the past. Brad did an amazing job! He was friendly and efficient and 100% concerned about safety, as I was. The bill was pricey but i would do it again (hopefully not in the next year or so ????) because of my experience and the product! My garage door not only works, but is so quiet now! And.. my husband loves the features the new motor has! Thanks Brad!
- Rebecca Osborne
Product:
Lawrenceburg, IN
Excellent service.
- DONALD SWEENEY
Product:
Lawrenceburg, IN
Luke was great! I couldn’t ask for a better person! He was very professional and polite.he was efficient. I would definitely have him back 1000%
- Sharon Fanning
Product:
Lawrenceburg, IN
Our spring broke and Precision had the best reviews. Your service technician was Brian Payne was very informative and gave us options that were up to us and what we could afford. He was very friendly and courteous. He was finished within a half hour. I Definitely recommend Precision.
- John Panzeca
Product:
Lawrenceburg, IN
Brian was so kind, efficient and great to have fix our garage. He explained everything he was going to do before it did it. Gave us ample time to get home to be there for the job. Highly recommend him
- Abbey & Joshua Grubbs
Lawrenceburg, IN
Fast and efficient.
- Sue Schroer
Lawrenceburg, IN
I appreciate the friendly yet no non-sense approach Precision has to business. Jake showed up punctually for the scheduled time of his appointment, asked me a few questions, and immediately got to work on my concerns. Turns out my issues weren't big but the inspection was thorough without being threating or over bearing. This was the second time I called on Precision, and again they did not disappoint!
- leon steczynski
Lawrenceburg, IN
hello I had an Overhead door and could not reach a human to help me. I found your website and called, got a nice young lady who promptly scheduled me for a Saturday appt the next day (I work so Sat appts are great no taking off work!) I was informed all Saturday morning up until my service man arrived , Brent Stringfellow ( I was even sent a picture of Brent so I would Be sure the right person was who they said they were) Brent was very personable but professional. Explained all and did not pressure me for the top of the line. It was one of the best repair experiences I have ever had. I would recommend this company to everyone and I know you will be very satisfied as I am. Thank You Brent!
- Tawnya Carter
Product:
Lawrenceburg, IN
This is my third experience with your company. Brian was my service tech and identified the problem quickly and provided a fix which would meet my short term needs. He arrived same day as my call requesting service, which was greatly appreciated. The fact that he kept in good communication regarding his estimated arrival time was also a plus! Thanks for the great service.
- pam davis
Lawrenceburg, IN
My service was a 5 star fantastic service. Bryan installed a new garage door opener and all the accessories. He did an excellent job. Thanks; Dave Herron
- Dave Herron
Lawrenceburg, IN
As we sat quietly reading in our living room on 10/6/2020, my wife and I heard an explosion and found the cable had snapped on our garage door, right beneath our feet. We were unable to reach our previous service who were closed, and finally left a message on their website to call us urgently. We googled for help and saw Precision. We read the good reviews and since they were the only service still taking calls, we contacted them. April answered and immediately understood our issues. She stayed on the line until she was able to schedule a repairman to come out the next morning. Brett arrived punctually and examined the door. He found the parts used to repair it previously were “used” and the cable was not sturdy enough to handle our double garage door. Brett wrote three estimates which we all discussed in detail. He neither rushed us to a decision, nor did he push us to buy something we did not need. We made our decision and in no time at all, Brett had the door working again with stronger, sturdier parts. He wrote a detailed report on the issue which included photos of the bad parts. We are delighted with the service we received from April and from Brett, and we hope that Brett becomes the go-to guy for our area of Hidden Valley Lake in Lawrenceburg, Indiana. We were impressed by his professionalism, his respect for our house, and even for our dog, Daisy, who belatedly wandered in to give him a woof. Customer service has always been more important to us than price, and Precision did a 5-star job on both. Between April and Brett, we are completely satisfied with Precision, and, more importantly, we feel safer. By the way, our previous service finally called a week later to see if we needed them.
- Wayne Kratochvil
Product:
Lawrenceburg, IN
Brett did an outstanding job. He was very knowledgeable about garage door operation and took time to answer any questions I had. You are very bless to have an employee like Brett.
- Ken Jung
Lawrenceburg, IN
Our garage door opener was not allowing the door to stay closed. I contacted Precision Saturday afternoon and Brett was out on Monday. The issue was a bad logic board in the old opener. I could see where the board was burnt - so I had a new opener installed. Brett explained my options; I chose a new opener. After the new unit was installed; Brett explained all the features - tuned up the garage door; explained how to maintained the door n the future and cleaned up the area. I was very pleased with the job Brett and Precision did and would recommend them very highly
- Dennis Hays
Lawrenceburg, IN
The young man who came to our house to provide a service was very friendly, very respectful and knowledgeable of his job. Your company is fortunate to have such a conscientious employee I would recommend your business others looking for this type of service.
- James Summers
Lawrenceburg, IN
I could not be more pleased from my initial call to the completion of the repair. George was fantastic. I will use this service again and would request George for my service.
- Floyd Brown
Product:
Lawrenceburg, IN
Late last week I called a service center of a major department store to replace two broken tension springs. After roughly 1-1/2 hours their tech called out to me to advise me the door was warped and I'd need a new one. I asked him what his company would charge for a door of comparable quality. He didn't know for certain, but said I was talking somewhere in the neighborhood of $3,000 to $3,500, I'd need to call their office Monday morning. Shocked, I did a search on the web, found Precision, and phoned them immediately. Allen answered the phone and I asked him for a ballpark quote. He gave me one (way, way less by the way), but he asked me why I was planning to replace it. When he heard my story, he said it just didn't sound right and asked if he could send one of his tech's over first thing tomorrow morning and take a look a look at the problem. Sure enough, Kevin O. showed up first thing. Within one minute, Kevin told me the door wasn't warped. Within 10 minutes he found the problem and corrected it. The door edge was getting stuck on the outdoor trim's casing. Not only that, he advised me the repair guy from the prior day had used the wrong replacement springs and suggested when I get them back ( are you kidding me... no way!) to insist they reinstall the correct springs. A long story, a little shorter... Kevin said much of the hardware was also worn (the door is 23 years old) so I had him do a tune-up on the door which included the replacement of the springs... all at a reasonable price. I called the service center of the major department store first thing yesterday, Monday morning... they apologized, zero balanced the charge of my account, and will be scheduling the pick-up of their springs. Thanks Allen and Kevin O., because of your honesty, I not only have a new garage door that looks and runs like new, but just like you said without even having seen the door Allen, you saved me a lot of money!!! To both of you, thanks again!
- Leon Steczynski
Lawrenceburg, IN
Kevin was very professional. He called 15 min before arriving and was courteous, complete, and prompt. I really was impressed with his service. 5 stars!
- mark chiacchira***
Lawrenceburg, IN
This was a great experience, thank you. I appreciate you getting to me so quickly when other companies were "putting me" off several days. I am satisfied with the work and the warranty.
- Tony P
(513) 878-1990
(513) 878-1990(513) 729-7644
(513) 729-7644(513) 327-2027
(513) 327-2027(513) 836-8496
(513) 836-8496(937) 709-0007
(937) 709-0007(859) 359-2690
(859) 359-2690(812) 496-4822
(812) 496-4822Office: (513) 275-6825
98 Caldwell Dr
Cincinnati, OH 45216
Your tech David arrived on time at our house last week. We were have problems getting our garage door opener to sink with our smart phones. David spent a considerable amount of time both talking to Customer Support and finally connecting our smart phones to the garage door opener. Because of the service your tech David provided we highly recommend your company. Denny and Marilyn McDonough
- Eugene McDonough