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Precision Garage Door of Cincinnati
about Precision Garage Door
has received 6 reviews, averaging 3.00 Stars:
I would like to give a better review, but too many things went wrong along the way. After the initial visit, I received no communication, due to the fact my phone number was entered incorrectly. Luckily, I gave my wife's number as a backup. Then, when we received our initial invoice (before the installation), we were billed for an entirely different door that was much more expensive. I contacted Precision and Patrick did do a great job of straightening things out and ordering the correct door, which actually arrived sooner than expected. The installers, Jonathan and his assistant, were very courteous and professional. However, they didn't seem quite prepared for the installation. They had to go back to the shop to get a part, and once the job was finished, there was a large gap between the door and the floor because the bottom seal was too small. Jonathan said either he or someone else would have to come back to finish the job. A little over a week passed and it felt like we were forgotten, so we contacted Precision to set up a time for them to come back to install the right seal. During this time, the trip above the garage door had already started to come apart as well. When Jonathan returned, he still did not have the correct seal to finish the job, so he had to go back to the shop once again. When he returned, the seal and trim were fixed. The door seems to be fine now, but I feel like we went through a bit more aggravation than was necessary.
- Kean Crank
Technician: Jonathan Guffey
Technicians were knowledgeable and courteous. Price seemed quite high. I might shop around if I had to do it all over.
- Steve Shultz
Manager: David Allen
Forest Park, OH
i'm not as happy as I was with previous two service calls . service request was to replace one broken roller hinge on left side of door . simple fix I thought . problem is your doors use different hinges so initial fix was to replace all hinges along that row includes two new rollers . your service tech said because rollers come as a set I had to replace all the rollers . shaft length ( way too long ) was not compatible with remaining existing hinges .one problem I have is why all the rollers had to be replaced ? is reason you charge me for the set so why not ? so new rollers longer shaft existing hinges door did not move as smoothly as I thought it should . your technician and I discussed and basically I had all hinges replaced all rollers replaced . one broken hinge $400 later . door is working smoothly so there is that . your technician very polite professional . however I felt he was more interested in pointing out how door opener rail in his opinion installed too high above door . pointing out how door sags . still not clear why I had to use your rollers in existing hinges when these were fine . maybe worth a call and you can explain it to me . I like you guys . you all installed a key lock for manual release for me at Friars Grn . previous owner lost key . and you installed a new garage door opener . works great so far. this review probably for internal consumption .
- Kevin Drake
Brian was professional and nice. Overall service was not what I expected for a simple rebalance of door. They do a 25 point inspection but don’t give you report until AFTER job is complete and paid. Don’t expect to have your door repaired or adjusted. Instead, be prepared for replacement (springs, rollers, bearings, etc..) which costs SIGNIFICANTLY more. The parts they use are good and my door is operating smoother and quieter but it should for the money I spent. For non impulse buyers, hopefully this review helps educate those using Precision.
- Mike Wagner
Service was here quickly and work was completed in a very timely manner. That’s the reason for the 3. Otherwise, expensive and try to sell you on hundreds of dollars of unnecessary repair work. If it hadn’t needed done quickly, I would’ve checked around and probably saved a couple hundred dollars. Should’ve been around $300 repair, I was charged $500. Again, paid for the convenience I guess.
- Brett Strong
Justin was personable, knowledgeable, door worked well after the repair. I'm still waiting for my emailed receipt snd a copy of the estimates I received verbally. Please send those items, Received a checlist only. Giving 3 stars because of waiting for receipt.
- John Davis
Hello John, We are happy you took time to leave a review and that you were satisfied with our technician and his work. We apologize that there was an issue with the receipts, according to our system they did take a little longer to send than is typical. They processed the following business day, let us know if there's anything else you ever need.