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Precision Garage Door of Cincinnati
about Precision Garage Door
has received 7 reviews, averaging 2.00 Stars:
Door wouldn’t open they sent a tech at quickly when the tech arrived he was very nice. However you could tell they are only trying to sell new stuff not repair, after looking a belt failure was found to be the problem I was told they no long made that belt and the only option was a 1300 dollar complete new opener, 2 minutes on Amazon and I had found the belt and will be doing the repair myself. The feeling I got was they are out to make as much as possible and don’t really care to fix the stuff that broken but just reinstall new and at rather high prices at that.
Technician: Garrett Karns
Mount Healthy, OH
Not sure what I was expecting but $175 later for a diagnostic fee that the garage door opener can’t be repaired through your services I guess I thought it could be re-connected until I could call my existing garage door company for a full work up There was no product purchased, and there was no repair done even though as far as the survey it won’t let you submit unless you choose an option of a repair, but there was no repair done
- Karen Nephew
Dry Run, OH
Brad was our technician. He was very knowledgeable, courteous, professional, and helpful to us regarding our defective Lift Master garage door opener. We have no qualms about his ability to do what was needed for the repair/replacement of our unit. However, unfortunately, the price he quoted to us to replace the single car garage door opener was outrageously expensive. We contacted another vendor, who gave us a price that was half what Precision quoted for us. Very disappointing. That explains the low rating we gave above for Precision.
- A. D. Venosa
Fort Mitchell, KY
I have used Precision before and was very pleased. This time I was very disappointed. My garage door is stuck in the closed position. I can't get it open. My lawn mower is in there and I need to get it out because my grass is out of control. The technician looked at it for 10 minutes and decided he would spend his time writing up a quote for a new door instead of opening the door. The "quote" was full of errors. He did not know the name brand of the door. It is clearly stamped on the handle "Clopay". He just listed it as an 8' X 7' door. It is in fact a custom size door 80" X 72"! He also sent me a text saying he finished some other jobs and could he come early? I called the company and asked them to send him a message to call me. He did and said " He was told that if we had an opening I wanted him to come early" ! Liar! I will not use Precision again and anyone I know will not!
- David Tubesing
Precision was quick to come out (within 2 hours) and was quick to do the repair (within 45 minutes of starting). All very good. My biggest issue is with pricing. $500 to install parts that retail for less than $150. I was told that they don't charge for labor, but that is not really true, as it is obviously built into their pricing. My other issue is that even though the only part broken was the spring, I was told that the minimum job was to replace the Spring, the bearing and the cables (tacking on about $200 for parts that retail for maybe $25). I later contacted other companies for the other garage door and got bids of $286 and $337 for the same job and could save even more by not being required to replace the bearing and cables. I was supposed to receive, by email, within 24 hours, according to the technician, warranty information. I'm still waiting. Why not provide a paper copy when the work was performed? Also the manager from Precision had emailed and was supposed to be calling me. It is now a week gone by and no phone call. Maybe before going with Precision, contact some other companies first to get a fair price. That's my suggestion.
- Paul McGreevy
Bridgetown North, OH
Not working as well as before repair. Disappointed and now want to charge a service charge in addition to what I have already paid
- Phylis Thiem
The result of the work is fine, but I walked away feeling scammed. I signed for a specific price, but they tried to charge me $30 more than I signed for, the eventually acted like it was a favor to remove $15 of it, and ended up paying more than I signed for. They also left with a gap in my garage door when closed. I had them come back and fix it, and they said the assumed it had always been like that. It took them all of 10 minutes to fix. If they had my interest in mind, they would have fixed it, or at least told me about it before they left. I didn't notice it until after they left. They didn't even show me that it worked before leaving, in my mind, because I would have seen that gap. Not happy at all with being charged too much in general, but they get you because you have to pay them $75 if you don't use them, for the service call. For what it's worth, I googled how much to pay for a professional spring installation, and it was $200-$300. I paid $404.
- Steve Daniel