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about Precision Garage Door in:
Cincinnati Area, OH
Precision Garage Door of Cincinnatihas received 120 reviews, averaging 4.92 Stars:
Cincinnati, OH
Cincinnati, OH
Very professional quick service.
- Richard Molnar
Cincinnati, OH
Tech Brian Hauser visited my home on 6/5/24. I agreed to have him return on 6/8 in the AM to complete the install. He rang me & stated that he would call me again when he was 30 minutes away from my home. As of 2pm-ish I called to get a status. I was hung up on 4 times before I could reach anyone (ANNOYING). Once I reached an agent, he advised that my install was cancelled twice on 6/5 & transferred my call to Karen. Karen saw exactly that the prior gentlemen saw & asked if she could investigate & call me back. She did & advised that Brian would have to work after 5pm & I advised that this is NOT what I agreed to. I had plans after work & the garage should have been finished hours ago. Now I understand why Brian was begging me to give him a score of 5 (which was the focus of how he makes his bonus & to expect excellent service. I NEVER SUBMIT REVIEWS UNTIL THE WORK IS FINISHED. PERIOD!!!! So far, I'm giving 1 star if I could give a 1/2 star I would. My time was wasted waiting on the tech & no follow up calls were ever made to me I had to call Precision. This is NOT good customer service. If my install isn't completed on the morning of 6/10/24. I will request a refund of my down payment. My previous experience with Precision was excellent this one is AWFUL!!! To date NO services has been performed!!
- Carolyn Bell
Product:
Cincinnati, OH
Jonathon was very punctual and helpful. He laid out all the options available to me. He was efficient with his install timing too!
- Robyn Cohen
Cincinnati, OH
Justin N., the technician, called prior to arrival, arrived ahead of time, answered all of my questions and addressed all issues I was facing with my garage door. Justin was very thorough and made sure his solutions met my needs. I would recommend Precision to other property owners.
- Robin Ruf
Product:
Cincinnati, OH
Precision has been absolutely excellent from the first conversation about getting a new garage door, through installation, and most recently in responding to fix a minor issue to keep the door operating as it should. Our sales rep, installation and service techs have all been great communicators, prompt, professional, and provided top-notch customer service. We highly recommend Precision!
- Eric and Brenda Hoffman
Product:
Cincinnati, OH
Professional approach and execution.
- Timothy Ormsby
Cincinnati, OH
David was phenomenal. He explained in detail what we needed to do to fix our door. If I could leave more than 5 stars I most definitely would.
- Mitch Chamberlain
Cincinnati, OH
Precision overhead door has excellent service and did a great job with installing our new garage door. Everyone was service oriented. They explained things well and have great safety approaches, letting us know which was coming out with a picture and bio. We also love our new garage door. Definitely 5 star all the way around.
- Susan Wiley
Cincinnati, OH
From the first words out of the serviceman's mouth I knew he was going to find so much wrong with my door; I only needed a wire reconnected to a bracket to get my door working a gain, I was given three estimates ranging from $612.32 $836.72 to $995.84. I only needed one item your quote showed - a bottom bracket for $61.54. YOur add says we are not sales people, well, that's a joke. I told your guy we were having a lot of medical bills right now and could not afford anything but to get the cable reattached. Didn't seem to phase him did it? Oh yeah, after I told him I could not afford anything like these amounts, he proceeded to tell me there was a $175 service call.
- Judie Pennington
Cincinnati, OH
David, a true asset to your company. Extremely thorough, explained the process. Diogunosed the problem, replaced the parts required, tested several times a complete perfect project. Please share this with David and at your next team building meeting acknowledge his perfect work. I'll recommend your company to anyone who may ask. The Uncle Don Daniel !
- Alicia Haughaboo
Cincinnati, OH
Everything was great from start to finish.
- Curtis Brown
Product:
Cincinnati, OH
I had great service from Precision. I came home late Saturday night and couldn’t open my garage door. I figured out the spring broke. I chatted with Precision on Sunday morning and made an appointment for Monday morning. My service guy David was super friendly and helpful and got me set up with new springs. I also had them replace cables and rollers because they were rusted. Also found out that the opener had some burns on the board so he replaced that too. Got it all done that morning. Super pleased with the service and now I have a super quiet opener and I can get my car out of the garage. Thanks!
- Lane Stocker
Cincinnati, OH
David was a excellent technician. Did everything he could to solve the problem. Would highly recommend him to everyone I know if they had a garage door problem. Ronnie DuPuy
- Ronnie Dupuy
Cincinnati, OH
I couldn't be happier with the service I received. David and Trevor were very professional and honest. I made an appointment to get an estimate to replace my opener and garage door (I was told I should replace the door by some other companies) expecting to have to wait months for the install but 3 hours later had a new garage door opener installed utilizing my current garage door(David told me my door was still in good shape and really no need to replace it). Highly recommended.
- Paul Levitas
Cincinnati, OH
So professional and courteous..very knowledgeable and prepared..very patient and helpful
- Wendy H
Product:
Cincinnati, OH
David was professional, pleasant, punctual and thorough. He explained everything in detail, presented options and completed the work and a timely and workmanlike manner. Five stars!
- Lynne Schmitt
Cincinnati, OH
Robert was friendly, knowledgeable and most of all, talented. We have had a lot of work done on our house recently and it is such a pleasure to work with someone who knows what he is doing He was clear about what I needed and transparent about what would cost me. Thanks Robert. Highly recommend!
- C. Morrissey
Product:
Cincinnati, OH
David Eilers was my installer/ technician. He was friendly, polite, on time and did a fantastic job! He represents Precision extremely well! I highly recommend Precision!
- Tricia H Lynn
Product:
Technician: David Eilers
Cincinnati, OH
Called Precision when my garage door wouldn't open, even manually; got an appointment within that same calendar week, with an immediate text & email confirmation. Reminders the day before and the day of the appointment, with the specialist calling himself on the day. David & David carefully examined, diagnosed and repaired my door, providing me with explanations of needed work and multiple options for upgrades- they even evaluated the other door to ensure its function, which I'd not thought to request. On the basis of this experience I wholeheartedly recommend Precision for repair and replacement of garage door systems.
- Tara Ligon
Cincinnati, OH
Precision Door Service texted me when David Allen was on his way to service my garage door, even including his picture. David was very personable and knowledgeable about my 23 y/o noisy Genie screw drive opener. He inspected the opener and offered options to repair or replace with a new unit. I chose the new belt drive opener and am very satisfied with the new Lift Master unit. I would highly recommend David Allen and PDS products.
- Jim Benson
Cincinnati, OH
I AM A NEW CUSTOMER. BRIAN WAS PROMPT AND PROFESSIONAL. GAVE US A THOROUGH REPORT ON THE PROBLEM WITH 3 OPTIONS FOR THE REPAIR OR INSTALL. WE CHOSE TO HAVE A NEW INSTALL. WE ARE HAPPY AND WILL RECOMMEND PRECISION DOOR SERVICE TO ANYONE LOOKING FOR THIS SERVICE. PLEASE KEEP UP THE GOOD WORK. YOUR HIGH RATINGS ARE WELL DESERVED.
- Imogene Arrington
Product:
Cincinnati, OH
Brian was just the best! Best! Fast installation of a quiet as a mouse garage door opened, so much appreciated.
- Mary DiBari
Product:
Cincinnati, OH
Service was excellent. Brian Payne was incredible. He explained everything to us and was very efficient. We've been Precision customers for years and will continue to be in the future.
- jim wallace
Product:
Cincinnati, OH
Jennifer received my call professionally located my service history. Listened to my concerns & swiftly scheduled appointment for repair. Brian who’d come out shortly after initial installation reached out to me first thing on the morning of my appointment following up with regular updates until his arrival. Knowledgeable courteous & professional he assessed situation making necessary adjustments. Jake, the owner provided my original quote & in the midst of pandemic he & staff got my garage door installed. If you’re looking for help in this industry they’re the Best!
- Leonard Clark
Cincinnati, OH
Brian was great!! He showed up when he said he would and got the job done in a timely manner. We would definitely recommend this company. Thanks!!
- Tony Tausch
Product:
Cincinnati, OH
I was sold on your reviews from others. I was pleased Precision Door sent a technician and not a repairman, which indicated, I would not be charged by you, for showing up. Your tech was very engaging and knowledgable, represented your organization well. He was direct, and honest, and offered more than one option to correct my issues. I had 2 bottom rails, and seals replaced. Will be a customer for life.
- Don S
Cincinnati, OH
Good servvice Brent explained everything and we are happy with the service
- Gail Lee
Product:
Cincinnati, OH
Jake did a great job! Price was a major factor initially but Jake’s approach was great.
- Jason Rich
Cincinnati, OH
Brent did an excellent job on install of opener and demonstrated the sensor since we have a child w disabilities and 2 dogs. Also explained difference of higher end model and mid-priced unit.
- Rick Davis
Product:
(513) 878-1990
(513) 878-1990(513) 729-7644
(513) 729-7644(513) 327-2027
(513) 327-2027(513) 836-8496
(513) 836-8496(937) 709-0007
(937) 709-0007(859) 359-2690
(859) 359-2690(812) 496-4822
(812) 496-4822Office: (513) 275-6825
98 Caldwell Dr
Cincinnati, OH 45216
Very quick response, super professional, seems like they did great work!
- Dan Polifka