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about Precision Garage Door in:
Northern Kentucky Area, KY
Precision Garage Door of Cincinnatihas received 489 reviews, averaging 4.92 Stars:
Florence, KY
Service Provided:
Product:
Technician: Christopher Woods
Burlington, KY
Justin serviced our garage door issue. He was so friendly, professional and helpful. He diagnosed our issue and corrected it within 30 minutes. I’m so thankful we use Precision.
- Cole Magyar
Florence, KY
Justin our technician was very thorough and understanding. He explained his thought process and what steps he recommended for repair. Easy to converse with and not over pushy or focused on upsales. Would recommend Justin. Any issues I encountered was playing phone tag with him as the number he called me from initially would go to the customer service office and they would have to text to get a return call. Also no discounts offered besides credit card fee process discount if paid by check. Overall satisfied with the experience but in today’s economy every $$$ matters.
- Corin Jump
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Technician: Justin Napierala
Florence, KY
I was having problems with my garage door not closing properly. I called on a Tuesday and they sent Justin out the very next day. He called to let me know when he would be arriving and even sent me a picture and a little bio of himself so i would know it was him when he arrived. He had to make a stop to get gas first and asked if he could get me anything. How thoughtful was that!!! He did his inspection and found the problem. He discussed the different options and asked if I had any questions. He got to work and now my garage door works perfectly. He explained everything he did and showed me how to work my new openers. He had everything he needed in his van so everything was completed in a couple of hours. I highly recommend Precision Door and Justin Napierala.
- Suzanne Meither
Service Provided:
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Technician: Justin Napierala
Alexandria, KY
Wonderful service. Very professional.
- Julie Murray
Fort Mitchell, KY
Absolutely terrible place. Take pride in their reviews I was told. I should have read the 1 stars first because it is the exact same experience as most other people. My technician was rude and annoying and super awkward. Started out alright. He looks at my torque master spring system then just tells me they don’t make replacement parts. Not only that he doesn’t carry the parts or doesn’t service that type but lies to tell me they don’t make replacement parts for that system. He then goes to do his full safety check and good lord if they don’t shove that down your throat. In this time I look up my spring system and found an entire replacement kit for 165 dollars… the whole system. Fixing the whole spring setup. Come back out to him saying my opener is awful and “burning” and that I need a new opener and springs system… 1500 dollars for just the spring or 3500 for the spring and opener…. Insanity. I then say I would like to print it out and get some other opinions and this weird tech Justin got so mad and offended. He literally acted shocked I would want to compare then throws a 150 dollar “service charge” at me after he realized I don’t want to do it.
- Alex
Alexandria, KY
I was glad that Precision Door was local. The friendly Technician Justin Napierala called ahead to announce his time of arrival, and then did a great professional job with his explanations and installation. He finished in the time frame promised, and the new opener and new parts are working together perfectly. Five stars.
- Tom Anstead
Service Provided:
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Technician: Justin Napierala
Florence, KY
Gentleman was very professional and explained everything in an easy to understand manner.
- Rees Stehle
Newport, KY
Justin and Seth just left my home and I couldn't be happier the service they provided today. Top notch. Justin was informative, friendly and thorough. I wouldn't hesitate to use Precision again and would recommend you to anyone. Thank you.
- Jason Embry
Rabbit Hash, KY
Tech. Did a great job! Very satisfied!
- David Koenig
Brooksville, KY
Justin was great! He explained everything he was going to do, then did a great job. Then cleaned up afterwards, asked if I had any questions. Very friendly and polite.
- Jerry Combess
Hebron, KY
Jimmy was very knowledgeable and explained all of our options. Great service!
- Katie Whitley
Alexandria, KY
Everything was explained thoroughly and fully. The crew David and Keon were completely polite and listened to my concerns. No one ever wants to have to deal with expensive repairs but it is nice to have confidence in the company you choose.
- Nancy Goelz
Alexandria, KY
David was absolutely wonderful! He explained everything in detail and I trusted him. He proposed feasible options in different price tiers to suit our budget at the time. He was polite, courteous, and I would hire him again in a heartbeat! His partner Keoa was also wonderful, and they guys were in and out quickly!
- Amanda Heineke
Florence, KY
Funny I was on the phone with another company and your commercial came on so I called. David E was amazing, very nice and explained everything that was being done. I will recommend your company ! Thank you for the fast and friendly service
- Chrys Smith
Hebron, KY
David was amazing. I originally only needed a broken spring replaced (or so I thought). He did a full work up of the garage door/system to make sure everything else was working properly and actually found a lot of other problems since my system is 17 years old and original to the house. He pointed out each area of issue and showed me everything that would need to be replaced eventually and why. He found metal shavings coming off of the chain drive gear, burnt wires on the circuit board and capacitor and fraying cables. However, he never got pushy or tried to convince me to replace everything at that moment. Due to David taking his time to explain everything and showing me everything that was failing or would fail in the relative near future, we went ahead and had everything replaced anyway. We ended up replacing the springs, cables, rollers, door opener, and remotes. Thanks to David, everything is running smooth and safe.
- D R
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Technician: David Eilers
Taylor Mill, KY
The only thing I didn't like is that I can't lock it from the outside. The installer was excellent
- Darryl Dugger
Erlanger, KY
Jimmy came to my house yesterday to replace all moving parts on my garage door. From before he even showed up, until after he had left, his customer service was absolutely phenomenal. To add to that, when he figured out what was wrong with my garage, he gave many options to repair, with many options, and was absolutely not pushy about not getting the more expensive fixes. Once he was finished, he left my garage cleaner than it was when he got there. I won't hesitate to call them again if my garage breaks again. Alll in all the service was top tier, the work was done quickly and thoroughly, and performed by a personable and knowledgeable technician
- Owen Millen
Erlanger, KY
We had a wonderful experience. They were very professional, timely, and provided good quality. We would use them again.
- Jim Gregg
Fort Mitchell, KY
Jonathan went over things that needed to be replaced and replaced them in a timely manner. We had no problem with Jonathan or the work he did.
- Mark Townsend
Hebron, KY
I couldn’t be happier with the service we received from Precision Garage Door Service. From first call to the install our experience was great. Our technician Jonathan was outstanding and professional. He showed up on time and explained a few options that was best tailored to our situation. He was able to make the repairs we desperately needed to make our door safe and like new again. I would recommend this company to anyone needing service or a new door !!
- Mike Moeller
Williamstown , KY
Awesome company and very professional.
- Chris Collins
Alexandria, KY
Excellent service and easy scheduling! Great communication. Highly recommend!
- Kristina Sheehy
Hebron, KY
David was fantastic. He showed up the same day I called, was professional, and courteous. He told me exactly what needed to be done and what it was going to cost. If you’re having garage door issues call them.
- Scott Moses
Independence, KY
David was friendly, knowledgeable, and easy to work with. He did a wonderful job fixing the repairs needed on our garage door.
- Jamie Carusone
Alexandria, KY
Justin was one of the friendliest and most knowledgeable people I've had work on my home in a very long time, it shows me that the company he works for must be doing something right and I appreciate that
- David Fuhrman
Hebron, KY
Great, fast and reasonably priced service. Highly recommend.
- Mark Coleman
Rabbit Hash, KY
A huge thanks to Precision Garage door service for taking my call under such short notice to resolve my Garage door needs. Jonathan is exceptional at his work, very pleasant, kind, thorough with his assessments, and provided detailed options to meet my needs. The equipment installation was great and the quality of the equipment installed is exceptional. A huge thanks to Jonathan and the Precision garage door team and I will definitely refer anyone i encounter that is seeking garage door services. Thanks again.
- Anthony Johnson
Service Provided:
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Technician: Jonathan Guffey
Rabbit Hash, KY
We can't say enough about Precision and our technician Chris. He was detailed, friendly, efficient, and made the process so easy. 10 out of 10, and would recommend to anyone with garage needs!!
- Cathy Goff
Independence, KY
Tech was very informative, professional and quick. Got me back up and running within an hour. Will definitely use Precision Door again!
- Greg Adams
(513) 878-1990
(513) 878-1990(513) 729-7644
(513) 729-7644(513) 327-2027
(513) 327-2027(513) 836-8496
(513) 836-8496(937) 709-0007
(937) 709-0007(859) 359-2690
(859) 359-2690(812) 496-4822
(812) 496-4822Office: (513) 275-6825
98 Caldwell Dr
Cincinnati, OH 45216
Office: (859) 657-9806
7200 Dixie Highway
Florence, KY 41042
Excellent service very professional
- Paul Walton