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about Precision Garage Door in:
Hebron, KY
Precision Garage Door of Cincinnatihas received 28 reviews, averaging 4.86 Stars:
Hebron, KY
Hebron, KY
When my spring broke and caused my opener to break, Precision came out 1 business day later. They prefaced the appointment with a call to understand what was going on and to inform me what to expect. Chris called me the morning of to let me know when he would be over and let me know he’d call 30 minutes before he was going to arrive. Upon arrival Chris spoke to me and took the time to understand the problems, inform me of their process and then present me with several options for the repair. Upon choosing an option, Chris got to work and had my door in good working order shortly and explained what he did and the warranty on the work. Very professional, prompt, informative company. Would highly recommend! NOTE: If I had to note any negative it would be as others have said the price was much higher than anticipated however I was previously unfamiliar with garage repair so I really had no fair basis for what to expect.
- Aaron Fields
Product:
Hebron, KY
A $30 charge for credit card processing? Seriously? Just find a way include that in the price or absorb it as a cost of doing business.
- Chip Wright
Hebron, KY
Very professional: everything very well explained, and got the job done fast..
- Tony Fey
Hebron, KY
This was our second time using Precision to fix our garage door. The technician (Brian Hauser) was very professional and answered all the questions we had. He did an excellent job. We are very happy and pleased with Brian and the the work he performed.
- Justin Sheridan
Hebron, KY
I received absolutely amazing service from the lady (Latoya?) who answered the phone yesterday to Justin, who did my service today. I was so grateful for his honesty. He text me and called me to tell me when he would be here. He was very courteous and patient. Justin was knowledgeable and explained every step to me. I actually only did what was under warranty, and I really appreciated him, telling me all the options and his honesty. my garage door was put up in 2020 I believe by precision garage door. Interestingly enough, you were the only one who answered the phone and the service was amazing then I'll definitely be promoting you in my neighborhood friends and family. Thanks Justin! You've got a gem employee there.
- Kim Alig
Hebron, KY
i I told your [installers your website was over the top easy to use . the timing of the arrival was spot on. I stayed with them through the repair .They knew exactly what they were doing and had repair done quickly .I was a little shocked at the cost but for the timing and my future needs I guess it was worth it. Thanks, Steve
- Steven Beebe
Hebron, KY
Excellent and fast service. Will use again if needed.
- Tim Bailey
Product:
Hebron, KY
Garrett was my technician and did a masterful job of diagnosing the issue that has been going on with my five year old garage door since it was new. The company that installed it, who shall remain nameless. Try to fix it on three different occasions, and was not able. Garrett diagnosed it within 15 minutes of being at my residence Showed me the issue and gave me several different options. The door has never been quieter or worked better. I strongly recommend that you call this company. They do an incredible job.
- Gus Wade
Hebron, KY
Fast same day service! Walks you through each option, and does a thorough job.
- Hunter Ewin
Hebron, KY
If you had six stars, I would have selected that! The technician, David Lenhardt was very professional and efficient. He called in the morning to let me know he'd be here for the scheduled appt. And again called to inform me he was on his way after he filled up the truck, and asked if he could get me something to drink while he was there. He showed up at 12:30, and completed the repairs after going over what needed to be done. If I ever need any other garage door repairs, this IS the company I'll call. thankyou,
- Cole Patzman
Product:
Hebron, KY
Our technician, David, was great! I had a few items we were concerned about and he took the time to explain the issues. He patiently waited (about 10 minutes) til my husband got back to explain in detail, again, the issues and what he could do to solve. He was able to do everything while he was here, which was a great plus. David was very professional and easy to communicate with. We used Precision Door in Lexington, Ky and Precision Door is the only company I called here in the Nky/Cincinnati area. And again… very pleased!! Thank you!!
- Zella Simpson
Hebron, KY
Dedinately a five star rating. The installer was above and beyond courteous. We recommend this company to everybody!!!
- Thomas Lentz
Product:
Hebron, KY
Fantastic customer service! Had an appointment scheduled, technician called a day before because of a cancellation so had the work done a day early! Very happy! Would highly recommend!
- Josh Ludeker
Hebron, KY
Precision Overhead Garage is the BEST! I have been doing research to which company is the best before I decided to call POG. Our garage doors were really bad for years. Only one was working and it was not even in good shape that every time we open and close made me worried. Thinking that it might drop to the floor. Their staff are very professional and very attentive of your concerns. We had Luke and Jonathan. Both are very nice gentlemen. I am very satisfied of Jonathan's job today. I am happy that I had POG worked on my garage doors. I am Highly Recommended to people to have POG to work on your garage doors. They are the BEST!
- Lorlene Jump
Hebron, KY
I had a broken spring on one garage door and under-performing springs on the other, as well as worn bushings and rollers. Technician David Allen was on time in the arrival window and gave me a 30-minute heads-up call as well. He thoroughly explained to me the problem areas of both doors and offered different solution options to get both working in top condition. I ask a lot of questions, and he was very patient with me. Once I approved the work he competently and efficiently fixed it all. He even helped talk me through some carburator repair on my lawn mower! What a guy! Thanks again!
- Zachary Miles
Hebron, KY
Extremely courteous! Extremely knowledgeable. Explained everything, gave estimates, then let me make my decision. I have 100% "peace of mind" in Precision's (David's) work. Also love that David called ahead, giving me lead-time before his arrival. Again: Extremely Great Customer Service.
- Virginia Baumgartner
Product:
Hebron, KY
The technician Robert was very friendly and easy to work with. He made many suggestions on how to maintain my garage doors and openers. Robert fixed out issues and provided us with some helpful hints to care for our products. I will recommend Precision and Robert to all of my friends and neighbors.
- David Howson
Hebron, KY
Brain was on time friendly check things out and told me what was wrong and took care of the problem and told me all the choices I will definitely call again
- Karolyn Malsi
Product:
Hebron, KY
We are so very happy with the service tech, David Allen and associate, Jake. Everything was explained completely and the options for the service were very clear. So glad we had the work on our doors done with Precision.
- Charlie Jacobson
Service Provided:
Product:
Manager: David Allen
Hebron, KY
Fast and professional
- Mike Rader
Hebron, KY
I highly recommend Brian for any service you may need with your garage door. Prior to his visit he gave me a 30 minute notice and said he was stopping to get gas and something to drink. He then asked would you like me to bring you something to drink when I come. I thought that was so considerate and thoughtful of him to even think to ask. Then when he arrived he saw the problem instantly and got to work fixing it right away. He had my garage door up and working again within 30 minutes. Brian you ROCK! Thank you Precision Door, for having such kind, knowledgeable and professional employees, keep up the good work.
- Shawna Fancher
Hebron, KY
David was ultra professional, on time, and courteous from start to finish. He gave detailed info on what our options were and guided us to the right decision without being pushy. We will be sure to recommend both David and Precision in the future!
- Cody Hendershot
Hebron, KY
Technician was Brett Sackenheim. Adjusted issues with electric eye. Also explained how to check and adjust if they get out of alignment. And gave me good tips on proper periodic lubrication. All went very well. Thx
- Mark Lutz
Hebron, KY
Ronnie came to my home in Hebron today and got the job done quickly. He was polite, most pleasant, and has a gift for customer service. He’s a keeper and undoubtedly an asset to your business. Thanks so much Ronnie!
- Mary Hunter
Hebron, KY
Jake was awesome quick and really knowledgeable. Pleasurable experience all around.
- Richard Meyers
Thanks for the review Richard, we appreciate your business!
Product:
Hebron, KY
Awesome service! I always appreciate when a technician doesn’t try to up sell just so you buy the highest package! Very refreshing to have someone say you don’t need the most expensive offering. Well done. I highly recommend them. Rainer our technician was efficient, polite, and knowledgeable!
- Jeff Montgomery
Product:
Hebron, KY
Arrived on time, very courteous, fixed the problem.
- Charlie Lunsford
Product:
(513) 878-1990
(513) 878-1990(513) 729-7644
(513) 729-7644(513) 327-2027
(513) 327-2027(513) 836-8496
(513) 836-8496(937) 709-0007
(937) 709-0007(859) 359-2690
(859) 359-2690(812) 496-4822
(812) 496-4822Office: (513) 275-6825
98 Caldwell Dr
Cincinnati, OH 45216
Office: (859) 657-9806
7200 Dixie Highway
Florence, KY 41042
I researched door repair and Precision had some great reviews. The service charge was reasonable and booking an appointment was quick and easy. David, the technician, was personable, professional and worked quickly in the 100 degree heat. He explained what he was doing and after gave me three options to decide what I wanted done. I highly recommend David and this company.
- Rick Reynolds