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about Precision Garage Door in:
Hebron, KY
Precision Garage Door of Cincinnatihas received 39 reviews, averaging 4.90 Stars:
Hebron, KY
Hebron, KY
David was amazing. I originally only needed a broken spring replaced (or so I thought). He did a full work up of the garage door/system to make sure everything else was working properly and actually found a lot of other problems since my system is 17 years old and original to the house. He pointed out each area of issue and showed me everything that would need to be replaced eventually and why. He found metal shavings coming off of the chain drive gear, burnt wires on the circuit board and capacitor and fraying cables. However, he never got pushy or tried to convince me to replace everything at that moment. Due to David taking his time to explain everything and showing me everything that was failing or would fail in the relative near future, we went ahead and had everything replaced anyway. We ended up replacing the springs, cables, rollers, door opener, and remotes. Thanks to David, everything is running smooth and safe.
- D R
Service Provided:
Product:
Technician: David Eilers
Hebron, KY
I couldn’t be happier with the service we received from Precision Garage Door Service. From first call to the install our experience was great. Our technician Jonathan was outstanding and professional. He showed up on time and explained a few options that was best tailored to our situation. He was able to make the repairs we desperately needed to make our door safe and like new again. I would recommend this company to anyone needing service or a new door !!
- Mike Moeller
Hebron, KY
David was fantastic. He showed up the same day I called, was professional, and courteous. He told me exactly what needed to be done and what it was going to cost. If you’re having garage door issues call them.
- Scott Moses
Hebron, KY
Great, fast and reasonably priced service. Highly recommend.
- Mark Coleman
Hebron, KY
The service technician, Christopher Woods, was excellent. Extremely nice and informative. He gave me all the options on repair or replace. I chose to repair and he was fast and efficient. Cleaned up any mess and took broken parts with him. I would recommend Precision to family and friends. The only thing the company should change is the charge to credit card users. Most people are using a credit card so either build the cost into the charge or don't charge it. This seems unprofessional to me.
- Leslie Slusher
Hebron, KY
Very happy with the service!
- Travis Lambert
Hebron, KY
Great installation. Personable and professional installe. Broke down every recommendation, and made sure to show me all the important points of failure in the initial inspection. Each issue was obvious to me when it was pointed out to me. So ended up have several hinges replaced, all the rollers replaced and a new opener installed. Pricing was high but after 27 years the prices had obviously gone up. After it was all said and done, great install, and very good pricing for all the features and installer support features made it well worth the price. Highly recommended!
- Val Peterson
Hebron, KY
Did a great job on replacing my door seals. Color matched great. Did a full inspection and was not pushing to just replace the old doors. Thanks again
- George Hillgen
Hebron, KY
This was a repeat call for a different issue. Precision Door was professional and customer-focused from the first call. The appointment was scheduled, and the service technician verified the service time and rechecked to confirm it. The best part was being explicit about the identified issues, pricing, and suggestions for options to select. It is an excellent company to patronize.
- John Ekpe
Product:
Hebron, KY
David arrived at our home and conducted an inspection of the garage door. Our older genie opener apparently was the problem. David explained the options and pricing for a new Liftmaster opener and work that needed to be done. David was very friendly and professional and proceeded to do the work. I was very happy that I had called precision and i would recommend them to anyone else.
- David Amann
Hebron, KY
I researched door repair and Precision had some great reviews. The service charge was reasonable and booking an appointment was quick and easy. David, the technician, was personable, professional and worked quickly in the 100 degree heat. He explained what he was doing and after gave me three options to decide what I wanted done. I highly recommend David and this company.
- Rick Reynolds
Hebron, KY
When my spring broke and caused my opener to break, Precision came out 1 business day later. They prefaced the appointment with a call to understand what was going on and to inform me what to expect. Chris called me the morning of to let me know when he would be over and let me know he’d call 30 minutes before he was going to arrive. Upon arrival Chris spoke to me and took the time to understand the problems, inform me of their process and then present me with several options for the repair. Upon choosing an option, Chris got to work and had my door in good working order shortly and explained what he did and the warranty on the work. Very professional, prompt, informative company. Would highly recommend! NOTE: If I had to note any negative it would be as others have said the price was much higher than anticipated however I was previously unfamiliar with garage repair so I really had no fair basis for what to expect.
- Aaron Fields
Product:
Hebron, KY
A $30 charge for credit card processing? Seriously? Just find a way include that in the price or absorb it as a cost of doing business.
- Chip Wright
Hebron, KY
Very professional: everything very well explained, and got the job done fast..
- Tony Fey
Hebron, KY
This was our second time using Precision to fix our garage door. The technician (Brian Hauser) was very professional and answered all the questions we had. He did an excellent job. We are very happy and pleased with Brian and the the work he performed.
- Justin Sheridan
Hebron, KY
I received absolutely amazing service from the lady (Latoya?) who answered the phone yesterday to Justin, who did my service today. I was so grateful for his honesty. He text me and called me to tell me when he would be here. He was very courteous and patient. Justin was knowledgeable and explained every step to me. I actually only did what was under warranty, and I really appreciated him, telling me all the options and his honesty. my garage door was put up in 2020 I believe by precision garage door. Interestingly enough, you were the only one who answered the phone and the service was amazing then I'll definitely be promoting you in my neighborhood friends and family. Thanks Justin! You've got a gem employee there.
- Kim Alig
Hebron, KY
i I told your [installers your website was over the top easy to use . the timing of the arrival was spot on. I stayed with them through the repair .They knew exactly what they were doing and had repair done quickly .I was a little shocked at the cost but for the timing and my future needs I guess it was worth it. Thanks, Steve
- Steven Beebe
Hebron, KY
Excellent and fast service. Will use again if needed.
- Tim Bailey
Product:
Hebron, KY
Garrett was my technician and did a masterful job of diagnosing the issue that has been going on with my five year old garage door since it was new. The company that installed it, who shall remain nameless. Try to fix it on three different occasions, and was not able. Garrett diagnosed it within 15 minutes of being at my residence Showed me the issue and gave me several different options. The door has never been quieter or worked better. I strongly recommend that you call this company. They do an incredible job.
- Gus Wade
Hebron, KY
Fast same day service! Walks you through each option, and does a thorough job.
- Hunter Ewin
Hebron, KY
If you had six stars, I would have selected that! The technician, David Lenhardt was very professional and efficient. He called in the morning to let me know he'd be here for the scheduled appt. And again called to inform me he was on his way after he filled up the truck, and asked if he could get me something to drink while he was there. He showed up at 12:30, and completed the repairs after going over what needed to be done. If I ever need any other garage door repairs, this IS the company I'll call. thankyou,
- Cole Patzman
Product:
Hebron, KY
Our technician, David, was great! I had a few items we were concerned about and he took the time to explain the issues. He patiently waited (about 10 minutes) til my husband got back to explain in detail, again, the issues and what he could do to solve. He was able to do everything while he was here, which was a great plus. David was very professional and easy to communicate with. We used Precision Door in Lexington, Ky and Precision Door is the only company I called here in the Nky/Cincinnati area. And again… very pleased!! Thank you!!
- Zella Simpson
Hebron, KY
Dedinately a five star rating. The installer was above and beyond courteous. We recommend this company to everybody!!!
- Thomas Lentz
Product:
Hebron, KY
Fantastic customer service! Had an appointment scheduled, technician called a day before because of a cancellation so had the work done a day early! Very happy! Would highly recommend!
- Josh Ludeker
Hebron, KY
Precision Overhead Garage is the BEST! I have been doing research to which company is the best before I decided to call POG. Our garage doors were really bad for years. Only one was working and it was not even in good shape that every time we open and close made me worried. Thinking that it might drop to the floor. Their staff are very professional and very attentive of your concerns. We had Luke and Jonathan. Both are very nice gentlemen. I am very satisfied of Jonathan's job today. I am happy that I had POG worked on my garage doors. I am Highly Recommended to people to have POG to work on your garage doors. They are the BEST!
- Lorlene Jump
Hebron, KY
I had a broken spring on one garage door and under-performing springs on the other, as well as worn bushings and rollers. Technician David Allen was on time in the arrival window and gave me a 30-minute heads-up call as well. He thoroughly explained to me the problem areas of both doors and offered different solution options to get both working in top condition. I ask a lot of questions, and he was very patient with me. Once I approved the work he competently and efficiently fixed it all. He even helped talk me through some carburator repair on my lawn mower! What a guy! Thanks again!
- Zachary Miles
Hebron, KY
Extremely courteous! Extremely knowledgeable. Explained everything, gave estimates, then let me make my decision. I have 100% "peace of mind" in Precision's (David's) work. Also love that David called ahead, giving me lead-time before his arrival. Again: Extremely Great Customer Service.
- Virginia Baumgartner
Product:
Hebron, KY
The technician Robert was very friendly and easy to work with. He made many suggestions on how to maintain my garage doors and openers. Robert fixed out issues and provided us with some helpful hints to care for our products. I will recommend Precision and Robert to all of my friends and neighbors.
- David Howson
Hebron, KY
Brain was on time friendly check things out and told me what was wrong and took care of the problem and told me all the choices I will definitely call again
- Karolyn Malsi
Product:
(513) 878-1990
(513) 878-1990(513) 729-7644
(513) 729-7644(513) 327-2027
(513) 327-2027(513) 836-8496
(513) 836-8496(937) 709-0007
(937) 709-0007(859) 359-2690
(859) 359-2690(812) 496-4822
(812) 496-4822Office: (513) 275-6825
98 Caldwell Dr
Cincinnati, OH 45216
Office: (859) 657-9806
7200 Dixie Highway
Florence, KY 41042
Jimmy was very knowledgeable and explained all of our options. Great service!
- Katie Whitley