Garage Door Repair in Northern Kentucky, KY - Page 6

Levi Yager

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Chris was excellent to work with today. He was informative and gave a few options to choose from to replace our garage door opener and other safety measures that needed addressed. The entire process was easy for the customer- from scheduling online to having the work completed the same day. Will definitely be recommending to neighbors and friends in the area.

Mary Alexander

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The serviceman arrived on time and was thorough in his inspection of my overhead door. The service call was to check why my remotes were not working, but when he arrived, they worked he did a fine job of cleaning up my existing door. He was very polite and nice and I appreciated his help.

William Stallings

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I give this rating as customer service was not up to standard in my opinion, tech Justin was a great guy, professional, did a great job on the install, went over everything, after he completed the job, and had left ended up with an issue, called the company and customer service was supposed to get in touch with someone to see if someone could come back and address the issue and was supposed to call me back to advise, which they did schedule for someone to come the next day, well never received a call back after waiting almost 40 minutes! So ended up calling them and they did get in touch with Justin and he came back and took care of the issue, so great service from Justin but not customer service. And first time I have used this company so will have to think on it next time.

Ken Schumacher

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I had no past experience with Precision but see their trucks all over town so I called them. My door would not open due to worn out and undersized springs and they responded within 3 hours of my call. Jimmy was my technician and he was the best being very thorough, polite and knowledgeable about his product. He explained the problem, changed the springs and the opener now works perfect. I will no doubt use them again and highly recommend Precision to others needing anything garage door related.

Jason Hacker

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Geoff was fantastic! Explained everything clearly and provided many options for us to choose from when we asked about installing new openers. He came out to fix our garage door and not only fixed our door but installed new hardware and openers for each door. Thank you!!

S. Michael

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Chris did a great job. He was professional, thorough and completed the work expediently. New springs, cables and rollers installed. Everything was explained well and with full transparency. The ease of booking and communication throughout the process is top notch. Would recommend and use again.

Keith

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was having a problem with my garage door opener not closing. The technician, Kevin, diagnosed the problem and also did a thorough check on both doors. Due to the age of the openers, we decided to replace the torsion springs as well as the wheels, which were showing definite deterioration. All work was completed in a short time and all is working well. As a bonus, the doors are operating noticeably quieter.

Betty or Charlie Pyles

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Thanks Harley! Appreciate your quick response and help getting my garage door fixed!

Robert Hedges

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I had Precision replace my openers two years ago and they did a great install. They have been trouble free since. Yesterday one of my garage doors would not go up and the keypad gave an error code. I called Precision and they scheduled Kevin to come out two hours later. Kevin came out, inspected the doors and hardware and diagnosed a broken spring. He did an estimate for the required work, and presented me with several options. I elected to replace all the relevant hardware and as a precaution did it for the functional door as well. He accomplished everything in about 90 minutes; his experience really showed. Kevin is a great technician, and Precision is the only company in the area I’d even consider to work on my garage doors; highly recommended!

Russell Blish

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent job by Geoffrey- Great upgrade-

Weston Sanford

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was ripped off and given bad information from the technician! I called several other garage door repair centers, after having Precision do the work. I could have saved myself $500. I was told by the technician that it is per building code that my garage door have two springs. This is not the case. He lied to me. The technician took it upon himself to remove the circuit board from my garage door for no apparent reason. Before he removed the board I told him the only problem I ever had with the door was the current broken spring. He also concocted other issues from non-issues. It was clearly a case of trying to up sell me so he could make more money on his commission. Other companies I contacted provide estimates either free or over the phone. Precision never told me that I would be responsible for a $150 service charge if I didn't do any service that day. I felt trapped, as the door only had one spring, that was broken, and I couldn't get either of my cars out of the garage to make an appointment. I will be reaching out to the BBB to file a complaint and Precision door only looking to overcharge consumers.

Eric Warning

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very fast, dependable and amazing service. I came home from work and found my garage door not working. I called them they were out and had my door running like new with in 2 hours. Excellent work. Jonathan was great Thank you

Tom Stanfield

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Fast. Arrived within 2 hours of calling. Had tools and replacement parts on the truck ready to do work on arrival.

Karen Zerhusen

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

A bit pricey but wonderful workmanship ,product guarantee,and No.1 employees.I highly recommend used them twice both times arrived early with notice.I've recommended them to everyone.

Callie Bamberger

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Kevin was knowledgeable and helpful throughout the service. He was able to identify the issues and complete the repairs with good results in a timely manner.

Sarah Dozier

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jimmy was great!! Showed up and was ready to get to work and day. Very thorough in pricing and different options available. Highly recommend!!

Justin Winstel

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jimmy was professional, knowledgeable, and thorough. He clearly explained the issue and walked us through the solution in a way that was easy to understand. His friendly service and attention to detail ensured our garage door was up and running quickly. Highly recommend!

George Moore

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great service experience! We had a broken spring and our tech, Jimmy, handled it quick and professionally! Would definitely recommend!

Alexander Szava-Grundler

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Geoff was phenomenal! He was at my home within an hour of me making the call to schedule an inspection. Explained everything so well and went above and beyond to fix my garage door. Absolutely will recommend Precision to everyone I speak to.

penny djoredjevich

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My technician was Kevin O’Hara, very professional, courteous. And timely, thanks for the great service

Lorenzo Hill

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Professional and thorough!

Paul Harrison

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Quick response and very professional. Seems to me a well-run organization which is refreshing. Kevin was very friendly, helpful and left no mess at all. Thanks Kevin!

Kevin Sweatman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The response time, communication, tech service, and repair was high quality and professional throughout. Our repair tech, Kevin, responded promptly, communicated clearly our needs, and completed the needed repairs thoroughly and efficiently.

Rick McDonald

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Justin did one hell of a job. Much better than what I had. Very knowledgeable installer and great to work with. Couldn’t be happier! Thank you for your work!

John Rumble

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Justin was very professional handling all communications and installations in an excellent way. He took significant time explaining three approaches to our door problem and let us make the decision. After looking at each option we chose the most expensive but we never felt pressure. Concluding this afternoon 2 more men joined him, Chris and Chris. They were cheerful, communicative and also professional. The work was completed ahead of Justin’s projected time frame. Justin then took time to explain in detail the changes he had made to the doors and their quality. It’s rare for me to authorize work without a comparable quote but Justin earned my trust enough that I went ahead with the work. I would recommend their company based upon the quality and service that I see in their work. John Rumble

April Schoenfeld

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision Garage Door Service exceeded my expectation! From start to finish, they were efficient, timely, and incredibly reliable. They showed up exactly when they said they would, quickly diagnosed the issue, and explained everything in a way that was clear and easy to understand. On top of all that, they were genuinely kind and courteous, which made the entire experience even better. I highly recommend Precision Garage Door Service to anyone in need of honest, dependable work!

Patrick Mckiernan

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jimmy and Kevin did a great job fixing my garage door. New hardware and door opener! Quiet and smooth and with “My Q”. My old opener was noisy and would not open when the temperature drops below 40f. What a pain! Now it feels like I’m on top of the world! It makes a big difference to be able to use the garage again!

Jeff Robb

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technician very professional and thorough. Knowledgeable and did what he said.

David Neary

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jonathan was very prompt, friendly and knowledgeable. I would highly recommend Precision and Jonathan to anyone in need of garage door service!!

Janice Freking

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Called when they were on their way. Keon arrived right on time started working on removing my old garage door.He was very polite and answered my questions.Had a new garage door and motor put in.When done Keon worked with me on how everything worked.But also pointed out one of my garage door panels was damaged. But he had already taken care of it . Had called the office and had them order other one.Very happy with my new door amazed how quite it is . Loved the warranty Precision Door offered.Everyone I talked to were super nice.Thanks Jonathan Griffey for your help on picking the right door and color.