Garage Door Repair in Northern Kentucky, KY - Page 5

Linda Publicover

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Timely Polite Provided multiple options We're completed within the time frame provided

Will Lester

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Thanks for coming out so quickly! Geoff was super friendly and efficient. I appreciated the time he took to explain all the options and recommend the replacements to get our door operating again.

Bob Schumann

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Harley gave us a transparent estimate on our garage door repair and performed it until the door was functioning quietly and correctly. Replaced some hinges, rollers, cables and drum. Quick service and responsive.

Molly Sergent

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We’ve used Precision for our garage door - once at our last house, and also at our current home. We chose Precison again because of the wonderful job they did the first time. The team is prompt, kind, and explains everything well. Today Jimmy fixed our door in an hour, and was wonderful to work with. We will continue to use Precison for our needs. Highly recommend.

Scott Baldwin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Superb service. Harley was punctual, communicated clearly and repaired my door excellently.

Kelly Hall

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

David E. was awesome! He kept in touch prior to his arrival and super friendly while completing his evaluation and work. Explained everything thoroughly.

Cullen Molony

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I had an excellent experience with Precision Overhead Garage Door Service of Cincinnati, and I especially want to recognize my technician, Harley Carter. From start to finish, Harley was professional, knowledgeable, and incredibly easy to work with. He stayed in constant communication throughout the entire process, explained everything clearly, and took the time to walk me through all of the features after the installation was complete. He didn’t just rush through the job, he made sure I understood exactly what was being replaced and why. My original system was from 2002 and had multiple issues, including worn rollers, aging components, and failing parts. Harley explained everything in a way that made it easy to make an informed decision, and I never felt pressured. The work itself was outstanding. Both garage door systems were completely rebuilt with new LiftMaster smart openers, springs, rollers, and hardware, all backed by a lifetime warranty. The doors are now incredibly smooth, quiet, and feel much safer and more reliable than before. What stood out the most was Harley’s attention to detail and the pride he takes in his work. He made sure everything was set up properly, programmed the remotes and keypads, and even walked me through the smart app features before leaving. Overall, this was a very positive experience, and I’m extremely grateful for the level of service provided. I would absolutely recommend Precision Overhead Garage Door Service of Cincinnati to anyone, and I wouldn’t hesitate to use them again.

Dennis Brewer

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very good people to work with!

Pamela Works

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Kevin from Precision Garage Door was a wonderful experienced technician...he seemed very honest, cared about my mom's safety when it came to her garage door and did good job talking to her as she very leary of contractors now after being ripped off by chimney people. He told us everything needed & after it was all said and done got door working perfect at a surprisingly good price. Thank you Kevin... we're first time customers of this company now we'll be lifetime!!! Oh and did I mention he even offered bring us coffee when he stopped at store on the way!! Fantastic customer service!!! Services

Amy Poe

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Kevin was polite, thorough and informative! Thank you, Kevin!

Adam Zepf

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Geoffrey came out to look at my door to fine tune and adjust. Extremely professional, thoughtful, prompt, and courteous. Highly recommended!

Vikki Clemons

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Service was SUPERB from the initial call, to the visit for the estimate to the full installation of the garage doors and garage door opener. Jimmy Schmidt and Keon Tillman were excellent in their customer service, expertise, professionalism, communication, courtesy, and understanding of my situation. The service greatly exceeded my expectations and I seldom find that to be true. What outstanding technicians and representation for the company. I have already referred three people. Thank you so much for making my life so much easier.

Teresa Hamrick

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Harley Carter was very professional. He was courteous, professional, and very helpful throughout the process. It made the experience smooth and stress-free.

Amanda Reichert

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very helpful and understanding explained everything throughly and was patient.

Michael Maciariello

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician did a very good job. He was kind and friendly.

Monica Mcintyre

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Yes, Kevin was thorough and he definitely knew what he was doing, I for sure recommend Precision Door to anyone,

Dave Woods

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

On time and very professional. Jimmy did a great job explaining options and installing 2 new door openers. Job was done quickly, thoroughly and with a great explanation of all aspects of the door openers, wall units and key pads. Will definitely be a returning customer.

Karen Chambers

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Harley was very professional and courteous. He replaced the seals on the bottom of two garage doors. The only issue we had is that it cost almost doubled from what was quoted over the phone prior to the visit. Thank you,

Dan B

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Quick and easy to set appt. Fast communication. Harley was great to work with. Very knowledgeable and genuine. Installation went fast. Thoroughly explained new system.

Levi Yager

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Chris was excellent to work with today. He was informative and gave a few options to choose from to replace our garage door opener and other safety measures that needed addressed. The entire process was easy for the customer- from scheduling online to having the work completed the same day. Will definitely be recommending to neighbors and friends in the area.

Mary Alexander

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The serviceman arrived on time and was thorough in his inspection of my overhead door. The service call was to check why my remotes were not working, but when he arrived, they worked he did a fine job of cleaning up my existing door. He was very polite and nice and I appreciated his help.

William Stallings

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I give this rating as customer service was not up to standard in my opinion, tech Justin was a great guy, professional, did a great job on the install, went over everything, after he completed the job, and had left ended up with an issue, called the company and customer service was supposed to get in touch with someone to see if someone could come back and address the issue and was supposed to call me back to advise, which they did schedule for someone to come the next day, well never received a call back after waiting almost 40 minutes! So ended up calling them and they did get in touch with Justin and he came back and took care of the issue, so great service from Justin but not customer service. And first time I have used this company so will have to think on it next time.

Ken Schumacher

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I had no past experience with Precision but see their trucks all over town so I called them. My door would not open due to worn out and undersized springs and they responded within 3 hours of my call. Jimmy was my technician and he was the best being very thorough, polite and knowledgeable about his product. He explained the problem, changed the springs and the opener now works perfect. I will no doubt use them again and highly recommend Precision to others needing anything garage door related.

Jason Hacker

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Geoff was fantastic! Explained everything clearly and provided many options for us to choose from when we asked about installing new openers. He came out to fix our garage door and not only fixed our door but installed new hardware and openers for each door. Thank you!!

S. Michael

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Chris did a great job. He was professional, thorough and completed the work expediently. New springs, cables and rollers installed. Everything was explained well and with full transparency. The ease of booking and communication throughout the process is top notch. Would recommend and use again.

Keith

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was having a problem with my garage door opener not closing. The technician, Kevin, diagnosed the problem and also did a thorough check on both doors. Due to the age of the openers, we decided to replace the torsion springs as well as the wheels, which were showing definite deterioration. All work was completed in a short time and all is working well. As a bonus, the doors are operating noticeably quieter.

Betty or Charlie Pyles

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Thanks Harley! Appreciate your quick response and help getting my garage door fixed!

Robert Hedges

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I had Precision replace my openers two years ago and they did a great install. They have been trouble free since. Yesterday one of my garage doors would not go up and the keypad gave an error code. I called Precision and they scheduled Kevin to come out two hours later. Kevin came out, inspected the doors and hardware and diagnosed a broken spring. He did an estimate for the required work, and presented me with several options. I elected to replace all the relevant hardware and as a precaution did it for the functional door as well. He accomplished everything in about 90 minutes; his experience really showed. Kevin is a great technician, and Precision is the only company in the area I’d even consider to work on my garage doors; highly recommended!

Russell Blish

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent job by Geoffrey- Great upgrade-

Weston Sanford

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was ripped off and given bad information from the technician! I called several other garage door repair centers, after having Precision do the work. I could have saved myself $500. I was told by the technician that it is per building code that my garage door have two springs. This is not the case. He lied to me. The technician took it upon himself to remove the circuit board from my garage door for no apparent reason. Before he removed the board I told him the only problem I ever had with the door was the current broken spring. He also concocted other issues from non-issues. It was clearly a case of trying to up sell me so he could make more money on his commission. Other companies I contacted provide estimates either free or over the phone. Precision never told me that I would be responsible for a $150 service charge if I didn't do any service that day. I felt trapped, as the door only had one spring, that was broken, and I couldn't get either of my cars out of the garage to make an appointment. I will be reaching out to the BBB to file a complaint and Precision door only looking to overcharge consumers.