Garage Door Repair in Northern Kentucky, KY - Page 15

Mary Peale

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision was recommended to me by a friend whose opinion I value highly.

Angie Chipman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jonathan showed up earlier than scheduled after calling to confirm it was ok. He was professional and pleasant. He explained everything he did and would do. He walked me through everything for my understanding before he left. Super efficient and easy to work with.

Chris S.

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I opted to chat and was able to schedule an appointment for the next day to have my broken garage door spring replaced. I appreciated the quick response from your company.

John Ekpe

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

This was a repeat call for a different issue. Precision Door was professional and customer-focused from the first call. The appointment was scheduled, and the service technician verified the service time and rechecked to confirm it. The best part was being explicit about the identified issues, pricing, and suggestions for options to select. It is an excellent company to patronize.

Mick Spaulding

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jason was very professional and completed his work in a timely fashion. He discussed everything he was going to do and then explained how everything would work and what to maintain and what not to touch. He replaced everything but the door.

Marty Geiser

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Justin did a thorough examine of my old door and quickly determined what needed to be done. He then carefully explained my options. After I chose what should be done, he quickly fixed all the problems and patiently helped me program the remotes.

James Stump

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jonathan Guffey completed a spring repair service earlier today. He was knowledgeable, professional and very personable. He completed the service quickly after thoroughly explaining my service options. Precision answered my call at the end of the business day, the day before Thanksgiving and was able to schedule my service for first thing Friday morning. Outstanding customer service!!

Chad Coley

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great communication and service!

Don Maddox

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Your employee, Justin, is a great employee and represents your company so well. He asked me a lot of questions before he started about the problem and really listened so he understood what was needed. He was so very patient, kind, and understanding to the young woman on the phone and me when we were troubleshooting an IT type issue. He was very engaged and just made me feel like my problem was not unimportant and had his full attention. Justin should get a raise or bonus for all the work he had to do this morning on my opener and with having to contend with my dogs and my stupidity. He is a great guy! Justin’s parents and his boss should be so proud of the wonderful young man they have raised. I love this company and have been with them since 2011 and would never use any one else. They have a great staff, great product, and coverage for their products. They are quick to respond when other companies I have called are days to weeks out for service.

Shannon Robbins

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

EXCELLENT SERVICE!! The tech, David, was very knowledgeable and honest with his repair vs replace conversation. Helpful and friendly as well. Thank you for your help today!

paula Hatfield

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision Door Service installed my garage door opener several years ago shortly after I moved in. I reached out again recently when my garage door was not responding consistently to the remote. The office was able to schedule an appointment the next day. The technician, Jonathan, was very professional, courteous, and personable. He checked the system and found the cause to the issue. The door also had worn cables, rollers, etc. from the original install years ago. These were replaced and the door now functions like new. He also helped me reconnect the system to the WiFi. I was also very pleased with the text updates for the appointment including who the technician would be along with his photo. I definitely would recommend your company and also appreciate your customer service.

Laura Smith

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

From start to finish my experience with precision was phenomenal. When I first called, the associate I spoke with was very friendly and able to get me on their schedule for the next morning. I had another associate call later that day to confirm my window for the next morning. She also walked me through how the inspection would go. Then emphasized the importance of safety, and that they would send me a message to include the name and picture of the technician that would be coming to my house. The morning of the appointment, Anthony called me to let me know how far out he was and that I should have received a text with his name and picture, as safety is a top priority for precision. Anthony could not have been friendlier or more professional. He walked me through every step of the process and then explained each part of the report and what options there were. All while my 3 year old presented him with every stuffed animal in his collection. Anthony was extremely patient and professional throughout. He was able to take care of the work in the same appointment, and I feel very confident in the product and service. I highly recommend precision to anyone.

Paula Crail

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Justin N was Awesome! Very knowledgeable and thorough. He started out by asking about the use of my garage doors that I have never thought about! He listened intently about the issues I was having and did a great job explaining the issues I had going on. He gave me several options for the repairs and did not push me toward the most expensive options. He had all materials on his truck to do all the repairs, and walked me through all his work. I can’t believe how quiet my doors are now! Scheduling online was easy and office personnel followed up quickly with a call. Great experience!

David Amann

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

David arrived at our home and conducted an inspection of the garage door. Our older genie opener apparently was the problem. David explained the options and pricing for a new Liftmaster opener and work that needed to be done. David was very friendly and professional and proceeded to do the work. I was very happy that I had called precision and i would recommend them to anyone else.

Michael Northcutt

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Anthony was prompt, kind, knowledgeable, and very informative. He provided me with the options and estimates on repairing my garage door. Couldn't be any happier with the final results. Thanks Anthony!

Michael Fleury

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our service tech Chris was great. Kept me informed during the day as to his progress before arriving. Offered to bring water or drink while on his way. Explained all he found and clearly reviewed my options. Installed the parts quickly and got us back up and running win no time. I will use Precision again.

Ben Merrill

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I had an excellent experience with this place. They came out promptly, assessed the situation with my garage door, and provided clear explanations of the issues. They replaced several old parts and installed a new garage door opener, making the entire system work like new. The team was professional, efficient, and friendly throughout the process. I was impressed by the reasonable pricing, especially considering the quality of work and the lifetime warranty they offer. It gives me peace of mind knowing I can rely on their services in the future. I’ll definitely be using them again and highly recommend them to anyone in need of garage door repairs or replacements!

Sharon Redmond

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The issue was resolved in a reasonable amount of time. Anthony and David were professional and courteous. They explained the 23-point check for safety that they performed and answered all my questions and provided me with options before the service began. I would recommend Precision Door to my family and friends.

Sandy Mccormick

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I called Thursday afternoon with a broken cable. I was given an appointment for Friday morning. Our technician was Christopher Woods. Chris called us early Friday to confirm. Called us again within 30 minutes of arrival. Could not have asked for a better technician. He was so polite, clean, friendly but most importantly, Chris knew his job. Would definitely want him back if further work was needed!

Ronald Crowley

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technicians were timely, friendly, helpful and installation-efficient. However, the total cost ($2600) seems very high.Since your invoice doesn't itemize labor costs, I assume they are built into the materials charges. Next time, I'll do some cost comparisons before selecting a garage door service provider. Ron Crowley

Michael Gross

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very professional. Very qualified technician. Took the time to explain and show existing problems and remedies. Company shows dedication to serving customers promptly and professionally. Our technician Chris went above and beyond expectations!!! Thank you!

Lucinda Walsh

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We had everything replaced last year in May 2023 when we purchased a new garage door opener. When I say everything, I mean tracks, rollers everything but the doors themselves. Our setup was over 32years old. We purchased the opener from Overhead & they did the installation in a timely manner and up to October 2024 we have not had any problems. Because of an error on our part backing into the garage we knocked something loose off the track with the sides view mirror of our car & the garage door would not go down all the way. The Precision Tech saw the problem right away & had it corrected in a matter of minutes. We were prepared to pay for a Service call, but the Service Tech. said "NO CHARGE". We were shocked and overjoyed. I will say last year when we had everything replaced but the door & we got a top notch opener with battery backup & camera it was costly. But we needed a product that was dependable. And we needed a Company that is dependable to be there when we need them and Precision Garage Door is the One in our opinion. Thank-you

Hannah Greer

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Everything was done quickly, Johnathan and Ben were friendly and explained everything well

Judy S.

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We called Precision when our garage door jammed and wouldn't open. David and David inspected the door and determined that the track was installed too low and the top of the garage door was rubbing against the track and getting stuck. They raised the track so the door no longer binds and also replaced the worn rollers and cables. I was impressed by how quickly they diagnosed the problem and were able to correct it. Both were very professional and explained the problem and options for keeping our door safe and efficient very clearly.

James Knasel

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great, quick service

Mary Anne Neuhaus

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Christopher was very professional and friendly. He did a gray job of explaining to me his process and explaining the options available. The job took longer than expected due to the age of my house. However he also took the time to help me program the MyQ app and program the keypad. I was very pleased with the service provided.

Curtis Hall

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Chris Woods came out on time and very professional to expertly diagnose my faulty garage door. He made sound recommendations and completed all the work right there on the spot. He even helped set up the new opener in my and my wife's vehicles. Top notch customer service and representation!

Jennifer Kokos

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jonathan was great. He was on time, actually a little early and called me twice before he came to keep me posted about when he would arrive. I never felt pressured, as he gave me an estimate on everything that needed repaired. I called because of a broken spring, but our garage doors hadn’t really been touched for over 24 years. Jonathan gave me several estimates, from absolutely necessary right this minute, to it will need to be done at some point, and to do it all for 3 garbage doors! Jonathan gets an A+

Phyllis Edmonds

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I choose Precision Overhead Garage Door Service because I have used Overhead Garage doors and openers in North Carolina and Southern Kentucky and always pleased with them. I am happy to say after today my experience is still great David Eilers did a great job first of all explaining everything to me and then installing everything in a fast and efficient way. I am so excited at how well everything works and my key pad is working great. Thank you so much for contacting me so fast and handling everything for me. I give your company a well deserved 5 stars. I will be recommending your company any time I can.

Neil Brooks

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We chose Precision because of the stellar reviews. David was very kind, informative, knowledgeable, and very professional. He explained what needed to be done and then did it very quickly. Highly recommend.