Garage Door Repair Reviews in Hamilton County, OH (Page 36)

I live in a condo and have 2 garages with 15 year old garage door lifts that were on the way out. I called at 9 a.m. and David Allen was here by 1. He kept in touch with me and let me know exactly when he would be here. I had decided before he got here that instead of trying to fix them, I would just have both replaced. He explained everything to me and the price for all. I’m sure it was way more work than he was expecting to do and it took him all afternoon. He did a great job and I’m glad I decided to go new. My doors now actually open and close as they should and are quiet and smooth! I would recommend your company and David to anyone!! Thanks Precision- well done!

- Susan Seal

From the initial phone call through the final interaction, representatives from Precision Door lived up to their name - precise and professional. Dave arrived promptly, explained multiple alternatives, and explained clearly what he recommended. I asked a few questions and his responses were cogent. Although, I did not opt for the most extensive and expensive repairs, Dave, who was joined later by Robert, worked expeditiously to fix the problem permanently by replacing springs, rollers, bearings, and cables. I am grateful for people who inspire confidence because they keep the promises they make. Thank you.

- Jan Katzew

Very knowledgeable and very good work and explained everything in detail where it was easy to understand. Very satisfied with the finished product.

- Tom Mumaw

An excellent experience all around. The appt. was easy and timely. All communications were clear. Brad, the technician, was very courteous and quick to assess our problem. The new opener is much quieter and has better functions. We made a great decision.

- Doug Haskell

I was very satisfied with the work that was done.The technician very professional and nice.

- Michael Yett

David from Precision was great. He communicated my options very well and was very up front about cost and how long it would take. Highly recommend!

- Matt B.

They were wonderful. David explained options to me and we had my son on the phone so he could help me decide the option I decided on - new springs and rollers. I had spilled some peaches under my car and they picked them up for me and put my dumpster next to the house. They did not have to that. (I need a walker to get around.)

- Kay Napier

Problem was solved. Great service from Bob.

- Tom Meyer

Brad was very professional and gave us several options to do with our door. All work was done quickly and the door is ruuning great.

- Amy Witherell

We saw the vans in the neighborhood and seeing them enough let us know precision must be a good company to work with. We worked with Luke and the experience was great. He was professional, knowledgeable, and made us feel like we were being consulted with, not sold to. He walked us through every aspect of our garage door system, answered our questions and provided us with honest feedback on the state of our system and what to do about it. 10/10 will be calling Precision back when we need support again.

- John Norkey

The response time could not have been much faster. Called early morning and on site by noon. The broken spring coil was replaced. Dave Allen and Assistant (Dave) were fantastic. Explained everything thoroughly. I did have some sticker shock on the price. Dave and Dave remediated everything in about an hour. The final price seemed steep for an hour of work and material prices. I would still recommend Precision for the response time, professionalism and assurance to resolve the problem.

- Eric Gaalaas

The company was close by. The technician was professional and on time

- Patricia Schroeder

I would like to give a better review, but too many things went wrong along the way. After the initial visit, I received no communication, due to the fact my phone number was entered incorrectly. Luckily, I gave my wife's number as a backup. Then, when we received our initial invoice (before the installation), we were billed for an entirely different door that was much more expensive. I contacted Precision and Patrick did do a great job of straightening things out and ordering the correct door, which actually arrived sooner than expected. The installers, Jonathan and his assistant, were very courteous and professional. However, they didn't seem quite prepared for the installation. They had to go back to the shop to get a part, and once the job was finished, there was a large gap between the door and the floor because the bottom seal was too small. Jonathan said either he or someone else would have to come back to finish the job. A little over a week passed and it felt like we were forgotten, so we contacted Precision to set up a time for them to come back to install the right seal. During this time, the trip above the garage door had already started to come apart as well. When Jonathan returned, he still did not have the correct seal to finish the job, so he had to go back to the shop once again. When he returned, the seal and trim were fixed. The door seems to be fine now, but I feel like we went through a bit more aggravation than was necessary.

- Kean Crank

Dave Allen and partner are the nicest service members I have ever worked with. Very kind and did a great job on my project.

- debbie swango

Thank you Luke Mattia and Precision Overhead Garage Door Service! Your courteous and professional service was appreciated. Luke answered all of our questions with understanding and his work ethic is amazing. We will be recommending Luke and Precision Overhead Garage Door Service! John and Laura Byrd

- Laura Byrd

Great service! gave options for repair and safety. They were very helpful and patient.

- Zachary Youle

I have read the reviews on the website. It was a good choice.

- Ted Mejia

Thanks!

- Amy Prewitt

Happy with my new garage door!

- Marcia M.

Great experience! My service tech was Luke Mattia. Very professional! I had a broken spring on my larger garage door. He had it replaced in under 1 hour with no issues. He also performed a “safety check” and advised me of additional maintenance options he could provide (for a price $$$). I’ve used Precision Overhead Garage Door in the past and will continue to use them in the future. Thanks, Luke!

- Steve Norris

Robert did all he could to repair the existing opener. Took great care to trouble shoot the problem, but in the end the opener was shot and needed to be replaced. He explained the different types and Warranty Options on each. I was very happy with my decision to replace the opener and upgrade to better springs. The new modern features are a nice treat. Works great and is so much smoother and quite. Thanks for taking all the time to work on my opener and installing my new one, it is very much appreciated.

- Mark Havlin

when I call to make appointment the ladies were very nice and help me and answer all my question. I received a call to do the job earlier and they work me into their schedule . I also received a call from installer giving me the time when to expect him. I also ask if he would text me to confirm so I knew when to expect the truck and Dave was very nice and answer all my question before , during and after the job was finish . It was nice to work with this company and I would recommend them to anyone who needs a garage door repaired or replaced

- Ruth Hayden

Robert was great and the service was excellent

- LeAnn McCord

Excellent experience - David Lenhardt showed up as scheduled and gave me advice on a wooden garage door that will help in getting a claim handled for my insurance client. His knowledge, professionalism, communication and timeliness was on point. I will definitely call your organization to assist with future garage door issues based on this experience. Thank you David.

- Jim Gulick

Yes, My expectations were met. Luke did a great job inspecting all parts of the garage door to make sure things were working well. He was very professional and thorough from beginning to end of the job. Very polite and he explained everything well. Fast and friendly.

- melinda culliver

My service was also a education. David Allen is the real deal. He was suggestive, smart and fast! I'm am so happy and satisfied. Last, the one feature that I love Is, how quiet my door is now. Thank you Precision!!!

- Wylene Brown Jr.

Jonathan did a great job for us. He provided us with a professional and prompt installation and even removed a couple of sensors that weren't removed when the last installers put in our openers (from a different company years ago). We had two doors installed and removed; I thought there'd be two people doing the installation. Great job Jonathan - thanks.

- Victor Moy

David did an amazing job repairing our garage door spring, cables and rollers as well as installing our new garage door opener! I appreciated the courtesy call to remind us of our appointment and to let us know when he was on the way! He even went above and beyond and asked if we needed anything when he stopped to get a drink on the way! So nice! We also received a text message with the his name and bio, so it didn't seem like a complete stranger coming into our house! The work he did was incredible and he did it in an extremely timely manner! I would definitely recommend him for any garage door needs!

- Laura Lemmons

David was very knowledgeable and efficient. He knew the product well, presented it in a friendly and professional manner and completed it in a good amount of time.

- Joan Dempsey

I was very pleased with the installment of my new garage door and lift master. The work was done very professionally and on time. The installer was very helpful answering all of my questions. The turn around time between the order and actual installment was much quicker than I ever expected. Great Job!

- Ken Frey