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I made the appointment online and your person was so nice. He called me to let me know when he was coming. Our issue was a broken coil as it has happened in the past. Also, when we tried to connect it, the garage would only go up about 4 feet. The technician advised that while the coil is indeed broken, they look at the motor, coil, and rollers to make sure everything is running correctly. I advised i called their competitor (AE Door) and the quoted approximately $450 to fix. That said, I realize they didn't look at it. When the technician completed his review, he gave me three options. First just fixing the coil (1,100); second, coil and rollers (1,600); and new motor (3,100), I asked why so expensive and was told the rollers had maybe one year so we went with the second option. It was very clear that the technician kept telling us all the bad things that will happen if we don't go with option 3. I asked if we went with option 2, would it be ok and he assured that we would be good as the current motor was fine. After about 45 minutes, he finished and said he wanted me to go out as i would push the button and he would look at it. I pushed the button and it seemed to be working then it stopped at the four foot mark. I was not happy as the technician looked at me and said "well you bought a manual garage." I said that isnt what i called you for. Then he did apologize and said he must have missed something on the motor and pointed his flashlight and said he saw something that looked worn on the motor. We were in the exact same position that we were before we started but with new coils and a rollers for as he said it "a manual garage door opener." I did advise had i known this i would not have had him do anything as i had told him that i had a family member that could install an all new garage. At this point, we were $1,600 in so had no choice but to get a whole new system. He apologized again and said would see if he can give me a coupon. My cost went from $3,100 to $3,050.

- Mel Rodriguez

Being recently widowed, I was so relieved to find your sticker on the garage door when something started beeping. Your technician Justin was prompt and expert and kind.

- Joanne Thomas

Precision Garage door (and install technician David E) was terrific. They fit me in the same day I called, did a comprehensive inspection of my system, identified a variety of items that needed to be repaired/replaced, and got it done that afternoon. The install was quick & professional my door is now working properly again. Well done.

- Ken Edelman

Christopher Woods was very polite with full knowledge of the different kinds of motors that your company offers. Completed in a timely manner and explained fully. I was very happy with Chris.

- Donna Sue Merrill

Excellent work!

- Susan Thomas

Appreciated so much your quick response. The problem was solved by your efficient and courteous technician, Christopher Woods. I will certainly call you in the future if I need maintenance on my garage door. JoAnn Sanders

- Joann Sanders

Jonathan is honest, professional and efficient.

- Linda Campbell

Justin provided excellent explanations of what was wrong with my garage door, places where I could see the damage, and options on how to fix it. He was extremely polite and helpful.

- Mary Anderson

Very professional and timely.

- Mark Torbeck

We were very impressed by the professionalism and expertise that were demonstrated during this job. We completed an online inquiry, after a quick google search indicated rave reviews for Precision, and received service the same day. Chris, our assigned technician, called to make sure that the time frame chosen worked for us, let us know his estimated arrival, and sent us a bio with a picture so that we knew who to expect. He worked quickly and efficiently, making sure we understood all of our options and felt comfortable with the process. We went from having zero working garage doors to two working doors with updated systems and features within a matter of a few hours. Chris made sure to walk us through all the ins and outs of our new system before leaving and left his work space cleaner than when he arrived. We can’t recommend this company enough!

- Claire Flum

Anthony was awesome ! I would highly recommend him and your company. Thank you for your prompt service and meeting all my needs with this install . Sincerely, Tonya Byrd

- Tonya Byrd

My technician, David came to repair my garage door. He was professional, courteous, friendly and knowledgeable. He diagnosed the problem and made me aware of safety concerns. He gave me options on cost effective ways to resolve my garage door problems. I especially liked that my problem was fixed the same day. I highly recommend David Eilers.

- Helen Myers

Anthony Gilbert did an excellent repair / parts were on the truck/ area was returned to normal where he worked . He was efficient and explained all my options Great repair

- Nick Grisak

Good service, friendly and fast.

- David Toombs

Precision Garage Door was World-Class from the start. It is clear from the web site that the customer is of prime importance- booking an appointment is surprisingly easy. The actual service was amazing- David was meticulous in his assessment and communication of the repairs needed. In less than three hours, he brought the system to "like-new" condition by installing new springs, rail, and motor and replacing broken hinges. We could not be happier with Precision's services, and highly recommend them.

- Peter Eller

What a wonderful, professional experience. Justin explained every aspect of the problem, different options to choose. The work was done correctly and in a timely manner. I would highly recommend this company.

- Debra Hickey

Job was done well but I felt like I was trying to be sold more than I needed. I had to make the same repair a few years ago before I had a new door installed and it was a couple hundred dollars less so I don’t know if it is inflation or something else. At least I can get my cars out!!!

- Melissa Kershner

Very prompt excellent service. Our technician, David, clearly explained every step of the process, and discussed all our options. He was kind and patient and showed us exactly what he did.

- Richard Densmore

We needed service as soon as possible and called the 24 hour line. Arrangements were made easily. David came at the agreed upon time, evaluated the problem efficiently and fixed it. He had the parts readily available on his truck to replace the broken ones. We will use them again.

- Mike Thierauf

I called for a repair, found out I needed a new door. Dave did an amazing job explaining the failure points and walking me through why the door couldn't be repaired. His thoughtfulness and dedication to explaining why repairing the door wasn't an option is very much appreciated.

- Nadine Davidson-Oliver

I had a great experience with Precision for my garage door. Scheduling an appointment was quick and easy. Justin was on time and clearly explained the problems with my garage door and how to fix it. He was quick with the refurbishment and did an excellent job. I'm really happy with how everything turned out!

- Kate Schweikert

I am so happy with the service I received from your company. Justin Napierala was awesome. He was courteous, respectful, and very knowledgeable. He walked me through his troubleshooting process and helped me decide on a plan of action. He had everything he needed for the repairs with him. He explained everything after the repairs were completed. He also helped me set up myQ and recode the keypad. Precision Garage Door is very fortunate to have Justin as their employee.

- Vicki S.

Loved the service. Very informative and professional.

- Toby Detwiler

Thrilled that we can get same day work done. It was important that it get done without delay and your technician delivered.

- Bruce Cramer

Quality materials and service. David showed up on time and communicated options. Repair was done right and efficiently.

- Jeff Schmidt

Very informative and clear on the issue. Did not pressure me to upsell me on anything.

- Chris Honkonen

The service technician was very knowledgeable and very friendly. He went over the issues I was having problems with. What i didn't like were the options very unaffordable, for me, the prices were very high.

- Ron Geiger

Outstanding and expedient service, high quality parts and equipment. We have used PGDS in the past for a new garage door and just recently to replace some worn components and install a new garage door opener. Could not have been easier and nicer to deal with!!!

- Mark Ogg

Justin, was very informative,in what was wrong with our garage door. He explained details about was was needed to do. We decided to have him install a new system. He was very nice. He did very good job, He aiso show us the details of how to operate the remote. Thank You For Your Help

- Juanita Burns-Clark

david was kind considerate and explained everything wee he accomplished instillation quickly and efficiently and walked me thru operation a genuine assist to your company

- tom martin