Garage Door Repair in Hamilton, OH - Page 13

Ed Freeman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

What an excellent experience! From the initial phone call with Angel to the superior service with Jimmy, it could not have been better. It would be great if all companies service was this good. Our garage door was stuck with both cars inside. I called Precision at around 8pm Friday. Angel answered and promptly scheduled for a 10 to 12 service on Saturday. Jimmy called at 9:30 to report he was stopping for gas and then would be on his way. Knowing our cars were stuck, he asked if he could pick up coffee or anything (that is the first time I received an offer like that!) When he arrived, he explained everything thoroughly, gave us several options, and completed the repairs in less than an hour. Courteousness and professionalism of the highest level!!!

Alexis B.

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I called Precision Garage Door Service because my opener didn't want to lift my door. The technician, Harley C., arrived promptly in the time span I asked for and diagnose the problem quickly. It turns out my old opener was aging and he said the unresponsiveness between the wall button and the opener would likely continue and get worse. I decided to have a new opener installed which Harley proceeded to do. He was very polite and responsive to my questions and concerns. It was a job well done in my view and I would highly recommend this company.

Scott B

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Seth was on time and fantastic to work with. He took his time with my repair and explained everything throughout the process. I would highly recommend and will use again when my door needs repair or replaced.

Brian LeCount

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Its Thanksgiving week, we have 20+ people coming over and I was having issues with my garage door. Not a time when you don't want your garage door working. I called at 8:30PM the Monday before Thanksgiving. Not only did they answer the phone, they scheduled an appointment for the very next morning! Kevin came out and was JUST AWESOME. He asked questions, patiently listened to me explain the issues, diagnosed the problems in 10 minutes, presented 3 different great solutions, and helped me pick the right fixes to complete. On a Good/Better/Best scale, I went with the Best option, fully replacing all moving parts, springs, bearings, opener, etc. Once I selected the solution and signed, Kevin had the work done within 2 hours. The door opens and closes perfectly and is SO quiet. Kevin was kind, respectful and great to work with. Thanks Kevin!

John Edgerton

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Kevin O’Haradid an awesome job, Professional and very thorough in explaining our best options and the quality of work he provides, he also spent time to explain and to us the work completed and the operation of all devices. He then explained what all was covered under warranty!

Tiffany Burton

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Keon was fantastic! He did a great job at installing our new door, rails, opener, keypad and trim. The door and all of its components look amazing. Keon was very thorough about explaining everything before he started, as well as after and walked us through the keypad/power unit. Would recommend precision to anyone who needs a new garage door or even repairs.

Rachel W

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Fast, reliable service with a full explanation of the troubleshooting and repairs that were completed. Justin N was polite and very helpful! Highly recommend!

Divaker Choubey

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Geoffrey came before time and timely performed the maintenance of our garage door. The Precision Door has been servicing out the door for the last 18-years. We are happy with their service track record.

Timothy Imhulse

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent Job Done by Harley Carter. Like a new door when finished.Replaced spring rollers cables and bearings. Very Clean and efficent.

Eric Cornelius

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I needed a simple spring replacement on my garage door, but they wanted to charge me more than $1100. All Kevin wanted to do was up sale me instead of fixing my garage door. I will be moving on to a company that doesn’t want to take advantage of me.

Gary Houston

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

David was knowledgeable and professional. He should receive 5 stars.

Javier Calle

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Awesome service. Technician was very professional and knowledgeable.

James Sweet

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Kevin was great! Very friendly.

jim heffron

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Everything went GREAT. Gentleman showed up on time, was knowledgeable, did repair.

Priscilla Neill

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was very happy with the work that was done. Christopher was my tech and he was courteous, knowledgeable, and informative. He was on time and attended to the issue promptly. He was delightful to work with. My only reason for not giving a 5 star rating, was that when I made the reservation I was unable to receive any idea what the work might cost. I needed the large battery in the garage door opener replaced and it was not listed in their computer. It was not until the battery was being installed that I found out how much the work would cost. Luckily, it was very reasonable. But that information needed to be in the computer

John Sexton

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Justin went over the problems with my garage door and explained what was causing the trouble ,he fixed everything to my satisfaction and did very good work.

ANITA M

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Christopher was professional, courtesy and on time. He did a wonderful job explaining the garage door opener options and finished everything fast. He even blew out all the leaves in our garage to make sure nothing got in the way of the door closing! I'm extremely pleased with the service and this company and highly recommend them - especially Christopher.

Nancy Farrell

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Again, David was thorough, professional, and prompt. Very happy with the service today to repair my garage door.

Jessica Buckler

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Cables and spring broke on my garage door and they were able to come out the same day to fix it. He explained everything in good detail and promptly fixed the problem. Would recommend!

MilkyWayResident

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My Sears Craftsman garage door opener hit 30 years of service last month and died today. I found these guys online via Google - searching for same day service. Chris arrived 90 minutes after I called. Very knowledgeable and professional. New Liftmaster opener, springs, rollers, etc. all installed in about 3 hours. Highly recommend.

Thomas McRoberts

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was very satisfied with the installation I received. David was very professional and friendly. I would recommend your service to anyone 100%.

stephanie mitchell

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Scott was awesome! Kind, courteous and very knowledgeable. Great customer service and a hard worker. John was also awesome and even stopped by to see how things were going. Precision is my go to for garage door service!

Robert VonHoene

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Chris called 30 minutes before arrival and was professional and prompt. He asked what the current issues were with the old garage door opener. He explained 3 options and installed the new opener, keypad, lasers and programmed all 3 remotes and keypad. Precision Door is our 1st choice in the future and we will recommend your company to everyone we meet. Thanks Chris

Dr. Larry

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was able to receive same day service on one of my two previously Precision installed garage door openers. David and Harley quickly diagnosed the opener problem and were able to fix it on the spot. As a bonus, their friendly, professional work was covered by my Precision warranty.

Charlie Hull

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our technician, Kevin, was outstanding! He was courteous, professional, thorough and knowledgeable. He was patient in helping us review our options to replace our garage door opener. Once we decided, he got busy and worked hard to get the job completed, gave us a demo and answered our questions. Kevin was terrific. Give him a raise.

Sandy Robertson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jimmy Schmidt is who came to my house today. He called before coming saying he needed to stop for gas and asked me if I'd like him to bring my coffee, which I thought was very thoughtful but not necessary. He explained everything that needed to be done for the door to operate properly. He did the repairs and soon I was on my way to work. Thanks for being so courteous. Next time I need repairs to the garage door I'll call you back.

Michelle Hemsath

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Geoffrey showed up early which I was very thankful for! He was very friendly and knowledgable. I was glad I could get an appointment so quickly.

Gary Rohs

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very nice company to work with

Dan and Maggie Link

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I have used Precision Garage Door three times over the past 8 years. Each time I have run into an issue and reached out they are extremely quick to respond with the ability to set up an appointment to do an inspection and provide recommendations to resolve my problem. The most recent experiences were with Kevin and Geoff. I called Precision as my garage door was running rough and I wanted to get ahead of any issues. I had purchased a new opener from Precision 5.5 years ago and new springs/rollers 8 years ago respectively. I could have had an appointment same day of my call but I opted for next day based on my availability. Kevin was my assigned tech and he called in advance of the appointment with when he expected to arrive. It ended up working out that he was able to be early which worked for me as well. Kevin quickly diagnosed the issues my door was having and presented my options. Unfortunately my garage door opener was running hot as the spring and pulleys were starting to fail/fray and the tracks were a touch out of alignment. There was not a significant price difference between the bare minimum required to safely address my issues and a complete rebuild. I opted for the complete rebuild (everything but new door and tracks) as it now comes with a lifetime warranty - which I am optimistic will be honored as my wife and I never plan to drive into the door (only reason mentioned that it would not be). Kevin then worked diligently to do the work on the rebuild and it was done within 2-2.5 hours. The next day I did notice that the garage door was a bit louder than upon initial install. I called back in that Monday after the weekend and Geoff was sent out to evaluate. He made a slight adjustment to one of my tracks and made sure all screws were in securely. He also lubricated my hinges. This appeared to completely address the noise issue and I have not had one since. It feels like Precision may be more on the expensive side - but there is definitely value to professionalism, responsiveness, integrity, and the lifetime warranty. As long as the lifetime warranty commitment stands true, I am grateful to have peace of mind that will never had a garage door related expense again (other than if I ever have to replace the actual door).

Mary Helmheckel

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jimmy was super as were the previous service staff. You don’t expect to get such good service and friendly people. You are definitely doing something right. Great job Jimmy.