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My garage door spring broke this afternoon. Called Precision and they had a technician at my house in about 1.5 hours. My technician, Kevin O'Hara called me before he arrived, he told me he had to stop for gas on the way and even asked me if he could pick me up something while he was at the gas station! Who does that today!? No one.. he was great, repaired my broken door, and provided a fair estimate to do some additional maintenance on that door, and my second garage door. Great experience, rare experience these days!

- Mark Blaha

Chris called before my appointment time to give me an estimated time he’d be arriving and showed up on time. He was professional and explained what our options were and what he was going to be inspecting. The work was done quickly and looks (and sounds) good.

- David M

Prompt service. Kevin was excellent and very efficient the doors work great now

- Ron Schneider

Justin was fantastic to work with and did a great job! He was a clear communicator and answered all of my questions. He helped me understand what he was doing, how it made the garage door function, and why he made the recommendations that he did. After choosing a solution he did a great job on the installation and even went above and beyond to be aware of my sons nap schedule

- Michael Kingsolver

I wish I could give the company a different rating than the installers! Both men who came out to the house were absolutely wonderful, knowledgeable, etc. The company on the other hand- We were given a 2 week turn around estimate date and told we would be kept up to date when the door was ordered/arrived. I had to call 3-4 different times for updates and the date continuously got pushed out. On install day, they called 25 min before they were supposed to arrive to tell us our door was damaged and we had to wait 5 more days for another requiring changing our work schedules around to accommodate the install. If they kept us in the loop without us having to chase the information, the entire process would have been a lot less frustrating… we received the door over a month later. On a positive note- great installers and the door itself is beautiful now that it’s finally here!

- Kari

From calling to schedule an estimate to rescheduling the install date your customer service was pleasant with each interaction. The estimator was patient and answered my questions and took time to send me things as I was out of town. The Installer was professional and left my garage clean. I really liked the text messages with photos of who was coming and who they were as a person ! What a great company they must work for. Thank you all so much for all you do! My world is much better because of you.

- Rhonda Beuerlein

Appreciated talking to a live and pleasant speaking associate, prior to business opening and to get service scheduled. Nice that the company has maintained a record of prior services; nice to have received a call from the service person (Justin) with estimate of arrival time, and to have him arriving in accord with estimate. He was courteous, presented professionally, explained what should be expected of the service, assessment and provided a problem diagnosis in laymen's term; provided a range of options and costs. Overall we were very satisfied with the service; however, shocked at the costs!!

- lawrence williams

Jonathon Guffey was my person that came. Phenomenal experience and on time. I can’t brag enough about this guy or the company!

- Dan Cantrell

My service technician, Jeff, was professional, knowledgeable and caring. Jeff arrived on time and proceeded with the inspection and prepared a quote with four options to choose from. Afterwards, he efficiently completed the jobs and answered any questions asked. I recommend Precision Overhead Garage Door; and, their service is same day!

- Todd Patrick

Keon did a great job. He was very courteous and professional. Everything looks and is working great.

- Nancy Myers

Called 3 door companies, one had an AI interface and took a while to call me back. The other handled my call right away but needed me to determine if I needed a repair or a new door. How am I supposed to know that? He said, well if you need a new door that will be about 3 weeks. Way too long. Finally, I called Precision Overhead Garage Door and I interreacted with a human and they scheduled an appointment for 90 minutes later. My tech, Justin, came out and was courteous, precise and fixed my door within 60 minutes. Simply outstanding service! Patrick S. Blue Ash, OH

- Patrick Sheeran

Precision had repaired my garage door when we moved to Cincinnati in 2018. On of the rollers jumped out of the track and the door was stuck. It was late in the day but Precision sent a man out and within 30 minutes the door was fixed.

- James Nix

We had Precision Garage Door Service come out in February 2025 and install a new system in a house we had just purchased. On October 1, 2025 our garage door suddenly stopped opening and closing, so we called Precision Garage Door. The tech, Justin, promptly arrived about two hours after I made the call for help. He diagnosed the problem and got our garage door working again with no charge to us (still under warrant). He was also very helpful with some tips if this ever happened again. I would highly recommend Precision Garage Door and have always been pleased with the service and quick response. This is the second house where we have used them for a new garage door system.

- Ray Stalvey

Precision saved the day for us! We were in the middle of another large project when we discovered a problem with the garage doors that would have caused a delay in our other project. Kevin came and had a solution and was able to fix it on the spot even though it went into the evening hours. Kevin was awesome, and now the rest of our garage project can proceed on schedule tomorrow morning. Thank you Kevin and Precision.

- Merry Hoffmeier

My remote only opened (it does not do that after the technician was here). He recommended a solution over $1,000. I know I can install a new panel myself for 1/4 of the price. Then came the surprise (maybe my fault that I did not read the ad more carefully) the estimate cost me $145 when i thought it would be free. For 10 minute! Then the biggest ripoff, if I used my credit card there is a 30 (thirty) % extra charge. It sounds like a ripoff business. Never call them!!!! Nothing was done but below I had to select a Service performed

- Thomas Deri

We needed garage door service late on a Friday afternoon - so grateful to Precision Garage Door Service for responding so promptly and the very friendly visit from your technicial, Seth Boyers. He quickly took care of the primary problem (locked garage door with no other way in) and gave us some very good suggestions on future maintenance. We will be getting back in touch to schedule another visit to take care of the necessary work on this very old mechanism. Seth was great and very patient with MOm and Dad with all explanations. Thanks again for your very good, prompt service. Judith Flechsig 3755 N. Berkley Circle Cinci, OH 45036

- Timothy Flechsig

Replaced a bolt. tightened another Two minutes $242 Never again

- Mitchell Turner

Very nice person

- Vicky Gholston

Geoff was professional and clearly laid out the options available to me. I appreciated the attention to detail and the lifetime warranty that goes along with with work performed. Definitely recommend.

- Vjay Sud

Incredibly responsive and professional. Contacted them on a Sunday and they were here Monday. Technician Johnathon Guffey was very knowledgeable, professional and easy to work with. Prices are a little high but the speed and quality of the service was worth it to me.

- Mike Flannery

I couldn't be more pleased with the service provided by Justin at Precision Garage Door Service. After inspecting my garage door and opener he explained everything to me: safety issues with my door, worn parts that needed attention, the cause of my current opener failure. He then offered and explained three options with pricing to resolve my situation and improve my garage door performance for years to come. Justin was courteous, knowledgeable and very professional. I will recommend Justin and Precision to my family and friends. Thank You for Providing Such an Amazing Service and Technician!

- Melissa H.

I had a service technician out to evaluate and quote the job. The technician was nice enough, the cost was completely unreasonable. I paid around $145 for the technician to give me three quotes that were extremely high. After I paid the charge for the quote I contacted another local company (that gave me an estimate free of charge). To replace the springs I was quoted $1100, the second company replaced them 1.5 hours later for $535. I was quoted as high as $3600 for a repair to my springs and opener, I will not be doing business with Precision, nor would I recommend anyone else.

- Bryan Hanna

Tech was very knowledgeable and provided the correct solution for our problem. Most excellent rep for your company...

- Jack Balzhiser

Geoffrey was great! He called ahead of time to confirm his arrival, fully explained what was wrong with our door and laid our multiple options for us to choose to fix.

- Stephanie Spare

I have had problems with my garage door system off and on this year, and the technician Jimmy did a thorough job diagnosing, addressing, and solving the causes in a very professional manner. I also like the fact that Precision Door is a locally owned and operated business and their promptness of providing the service needed on the same day! Miki N

- Mikio Nishizu

The technician was prompt, courteous, knowledgeable, and professional. He provided several options for addressing the issue with the door and the cost of each up front. He explained everything and answered my questions before beginning the repair. He invited me to test everything when he finished and made sure I was satisfied with the work.

- Rosanne Thomas

The representative you sent out to look at my request for a new door sounded like he new what he was talking about.

- Stan Lockwood

Scott and Seth could not be more professional , efficient,respectful and kind!!!! I will highly recommend your company and services. You are very lucky to have 2 wonderful emploees

- Kathleen Brannigan

Justin was very professional and timely in repairing our garage door that was not functional and causing issues. He pinpointed the issue with our garage door spring and replaced it the same day

- Matthew Jesse

A couple of years ago you replaced one of my openers, and I was very pleased then. So I called you yesterday when the other started to give me trouble. Your technician, David Eilers, was outstanding. He showed me the issues that were causing me problems (stripped gear, burns on the logic board), and discussed my options. I opted for a new opener which he installed immediately. He was courteous, efficient, and answered all my questions. I would recommend your company, and David Eilers specifically, to anyone. Sincerely, Dave Stickel

- david stickel