Garage Door Repair Reviews in Cincinnati (Page 21)

Chris was wonderful. Very professional & took the time to explain everything.

- Liza & Kevin Bolta

Chris was very impressive. He said he was to check the garage door and its components. Before entering the house, he asked if he should remove his shoes. Very polite. He was professional when he found something wrong. He showed me where the problems occurred. He gave me three choices to what would best fit my budget. Upon my choice he went to work immediately. I am very pleased with his work. If there would be a need, I would certainly call Precision Garage Service.

- Brenda Culyer

I'm so happy I was able find you and that I could set this up last night right after the spring coil snapped. Since the operators are available 24-7-365, it made it possible for the early Friday morning repair. Christopher Woods did a great job on the repair. He was all pro and was able to complete the task quickly. A good guy and efficient worker. Thanks very much for helping me out! Hope everyone has a great weekend. I'm so pumped I can open the garage door all weekend. It's very important! :)

- Eric Danowski

Jonathan Guffey was our technician. He was very professional in his appearance and attitude towards our repair. He explained in detail what was needed and how long it would take. Because of the quick response from your company and the professional job by Jonathan I would not hesitate to recommend Precision Door Repair to anyone.

- Anthony Boedeker

Johnathan was very nice and explained everything.At first the price seemed very high but he let me talk to my son and explained everything. He did a great job and I am very happy with the job.

- Janice Ellers

This is no fault of the technician who came out and entirely on this company. If you are looking to get your garage serviced same day, this is the place for you. If you're looking to get bent over and taken in the rear, this is also the place for you. The pricing is outrageous and you are better using another company. The business model drives unnecessary profit. Here is what I imagine their business model is: have as many techs as you can in the field so that they are showing up same day, have the tech mention the company's "great 5-star reviews" to get the customer comfortable and confident, present 3 "options" to the customer with the "best" one being things they do not need or want, use key phrases like "better than our competitors" and "safety" to try and trick the customer into buying something they do not need. My call was solely to get a broken spring replaced. The experience calling and making an appointment was good; the rep was pleasant. I was able to make an appointment for a window of 12:00 to 2:00. 2:00 rolls around and nothing. I have to call the rep back and ask when the tech will be there. The tech calls me, and is very nice, and explains his current job is taking longer than expected. He showed up at around 3:35, so I would consider this very late, unacceptable and misleading. The rep did not tell me up front that the service call is $145.00. This should be explained when making an appointment in case customers do not want to use Precision for their services. The tech showed up and first thing he mentions is all their 5-star reviews. So now I know right off the bat, this is a sales pitch. The entire conversation that followed was a sales pitch designed to try and get the best profit. I was offered "good" "better" and "best" options. The best option was obviously things I did not need. The phrases "for your safety" were thrown out and yada, yada, yada. My "good" quote was $2,600 and included things like motor replacement and some other things I did not feel necessary. After some negotiating, the price went down to $1278 for new spring and cables then again to $1166. And then it went down some more to $1155. THE PRICE CHANGED 4 TIMES. What kind of business does this? If the customer is adamant they do not want to spend a lot of money, you shouldn't have to negotiate down this much. The invoice lists 2 springs and the cost for 1 is $465..... FOUR HUNDRED AND SIXY FIVE DOLLARS EACH. That is astronomical! Also the invoice listed the spring color as black and what was installed is green so I'm guessing the tech input the wrong part and I'm not even confident I was charged the correct amount. The green is not appealing and this is shady business practice. The tech did fine work, everything is functional. My invoice also lists a 3-year warranty and the sales pitch used the phrase "warrantied for a while" or "warrantied for lifetime" and "we're going to use better parts than our competitors and they last a long time." Okay, then why is this only warrantied for 3 years? The 3 year warranty was not told to me up front. The tech of course mentioned giving a review. I was honest with him and said it was no fault of his own but I was not satisfied with the pricing. He understood and said maybe I shouldn't leave a review at all. He also mentioned if I left a 5-star review he would get a bonus. The audacity. If I could do it all over, I would have turned down service, paid the ridiculous $145 service call fee and used another company. I will never use this company again and will adamantly tell others not to do the same. Waste of money and not satisfied.

- Christy M

Very nice representative, job completed same day, and very satisfied with the work done. a bit pricey though. but overall i am very satisfied.

- Connie Bacon

We had a great experience overall! Seth Boyers was so friendly, professional, and took time to explain all our options. We would highly recommend!

- Daniel and Renee Kinnison

Everyone was super nice, the installer was informative, nice and cleaned everything up. Would highly recommend and will use them again.

- Kellie Barter

Well done! Seth was very thorough and clear explaining the process.

- W. Stew

Justin was extremely nice to work with. Very knowledgeable and explained everything to my satisfaction.Was on time, and his personality was a plus. Would highly recommend recommend!!!!

- Judy Morrison

Fixed my problem and future problems. David and Geoff explained everything. They were efficient and very hopeful. I would definitely recommend them and precision garage door.

- Theresa Triantafilou

Excellent. Prompt (next day after I called). Justin was courteous, thorough, and professional. A door safety sensor had failed. The part was covered under warranty so there was no cost. Justin did the multi-part inspection, replaced the part, and was done in under an hour. I couldn't ask for more.

- Bill

The Precision team was courteous and professional in all phases! My wife and I were amazed. We would recommend the company to others!

- Ron Corso

The installation was performed at my mother-in-law's house. I was the coordinator. I choose Precision Door because I was looking for a Lift Master dealer/installer. We were replacing a 21 year old Lift Master. The sprocket wore down on the chain door opener. Kevin did a fantastic job. Courteous, professional, very knowledgeable and quick. I talked with three different employees and all three were excellent representatives of Precision Door. I definitely would recommend Precision Door.

- Ed Veneman

David and Jeff were friendly, courteous and professional. They were efficient, had great communication, and did an incredible job. They made my 60 year old garage door operate smooth and quiet.

- Cici Lee

Jonathan was great! Came on time did what was needed and knocked it out of the park with redoing the hardware for the garage. Things work great now and as much as I enjoyed my time with him I hope I don’t have to see him for a long time.

- Alexander Baer

Kevin O’Hara was on time and very helpful with my questions… He simply took care of the problem .. Thank you…

- Charles Patrick Hogan

They were very professional and timely. They explained everything and didn't pressure to go with a better deal. The installer Seth was amazing

- Rick Schnuck

I recently had my garage door serviced for a broken spring and worn-out rollers, and I couldn’t be more satisfied with the experience. From the moment I scheduled, the customer service was excellent—friendly, professional, and quick to schedule a same-day appointment. The technician arrived on time, fully equipped, and quickly diagnosed the problem. He explained everything clearly, including the difference between springs, and offered transparent pricing before beginning the work. The spring replacement was done efficiently, and the new rollers made a huge difference—my garage door now opens and closes much more quietly and smoothly. The technician tested the door several times to ensure everything was balanced and safe. What I appreciated most was the attention to detail and no-pressure approach. It felt like they genuinely cared about doing the job right rather than upselling unnecessary parts or services. Highly recommend this company if you’re having any garage door issues. Great work, fair prices, and top-notch service!

- David Jarski

They came the same day we called. Very professional, kind, and in a few hours the door was fixed. Very grateful

- Jay Wainscott

Very pleased with their service. David and Jeff arrived on time, inspected our door and gave me a variety of options to consider for repairs. I would highly recommend this company given the excellent service I received today. Thank you.

- Lori Martin

Seth did an assessment well but we felt your company was focused on expensive fixes. In the end he did nothing to remedy our squeaky garage door and instead proposed over $2000 of work as the cheapest option. We will not use your company again.

- Cathy Penn

Clean, prompt and friendly.

- Hale Stewart

Always great service, knowledgeable, quick

- Jack Strunk

Very happy with my service. Extremely fast, friendly and fairly priced. Highly recommend.

- Chris Blum

Kevin was very professional and got the job completed smoothly and without incident. Very happy with the service.

- Patrick Counts

David and Jeff were amazing and helpful. I liked how they were actual technicians and not just salesmen. There were quick and professional. I would recommend them

- Joyce Rasfeld

Kevin did a great job coming out quickly to diagnose and fix the spring breaking on our door. He found some other areas of concern that I agreed needed replacing. He finished everything quickly and provided clear instructions on how to use the system. Overall we are pleased with the work.

- Anthony Palm

Kevin O'Hara did a great job from start to finish. He diagnosed several issues with both garage doors and presented options to remedy the issues. Both doors are quieter now and are running like new.

- Dan Shields