Appreciated talking to a live and pleasant speaking associate, prior to business opening and to get service scheduled. Nice that the company has maintained a record of prior services; nice to have received a call from the service person (Justin) with estimate of arrival time, and to have him arriving in accord with estimate. He was courteous, presented professionally, explained what should be expected of the service, assessment and provided a problem diagnosis in laymen's term; provided a range of options and costs. Overall we were very satisfied with the service; however, shocked at the costs!!

- lawrence williams

Justin arrived on time and provided a 25 point inspection on my garage door. He also checked the door opener which is approximately 12 years old. His thorough and precise explanation was easy to understand and various options were provided. There was no pressure to make an immediate decision however there was a savings available if I had committed to a door/opener replacement today.

- April Birkley

Great service! Justin was very friendly and professional. He let us know when he was arriving. He inspected our garage door thoroughly and discussed everything with us. He gave us quotes for multiple options and his recommendations. Justin replaced our broken spring promptly and went over everything with us again afterwards.

- Ali Gholamabbas

Called 3 door companies, one had an AI interface and took a while to call me back. The other handled my call right away but needed me to determine if I needed a repair or a new door. How am I supposed to know that? He said, well if you need a new door that will be about 3 weeks. Way too long. Finally, I called Precision Overhead Garage Door and I interreacted with a human and they scheduled an appointment for 90 minutes later. My tech, Justin, came out and was courteous, precise and fixed my door within 60 minutes. Simply outstanding service! Patrick S. Blue Ash, OH

- Patrick Sheeran

We had Precision Garage Door Service come out in February 2025 and install a new system in a house we had just purchased. On October 1, 2025 our garage door suddenly stopped opening and closing, so we called Precision Garage Door. The tech, Justin, promptly arrived about two hours after I made the call for help. He diagnosed the problem and got our garage door working again with no charge to us (still under warrant). He was also very helpful with some tips if this ever happened again. I would highly recommend Precision Garage Door and have always been pleased with the service and quick response. This is the second house where we have used them for a new garage door system.

- Ray Stalvey

Justin was amazing! He gave me several different options for repairing my garage door with different prices and walked me through each one. He even offered to get me a drink from the gas station on his way over. He was friendly and knowledgeable and I would highly recommend him!

- Logan Vier

I couldn't be more pleased with the service provided by Justin at Precision Garage Door Service. After inspecting my garage door and opener he explained everything to me: safety issues with my door, worn parts that needed attention, the cause of my current opener failure. He then offered and explained three options with pricing to resolve my situation and improve my garage door performance for years to come. Justin was courteous, knowledgeable and very professional. I will recommend Justin and Precision to my family and friends. Thank You for Providing Such an Amazing Service and Technician!

- Melissa H.

Tech was very knowledgeable and provided the correct solution for our problem. Most excellent rep for your company...

- Jack Balzhiser

Justin was very professional and timely in repairing our garage door that was not functional and causing issues. He pinpointed the issue with our garage door spring and replaced it the same day

- Matthew Jesse

Justin was very professional, knowledgeable and friendly. He explained all of my available options prior to doing any work. I was very satisfied with the service i received and would definitely recommend your company to others

- Maryjo Rodgers

My technician was Justin today. He explained all the options for upgrading one of my garage doors with a new lift system and all the peripherals that go with it. He also gave me a keypad and helped me update the MyQ app to include both doors. He did an excellent job. The door opens quietly and smoothly now.

- Ruth Michalski

The whole experience was seamless, Justin is a great technician, did a great job. Very happy with everything they did.

- Dan Lickert

Justin was extremely nice to work with. Very knowledgeable and explained everything to my satisfaction.Was on time, and his personality was a plus. Would highly recommend recommend!!!!

- Judy Morrison

Excellent. Prompt (next day after I called). Justin was courteous, thorough, and professional. A door safety sensor had failed. The part was covered under warranty so there was no cost. Justin did the multi-part inspection, replaced the part, and was done in under an hour. I couldn't ask for more.

- Bill

Clean, prompt and friendly.

- Hale Stewart

Very happy with my service. Extremely fast, friendly and fairly priced. Highly recommend.

- Chris Blum

Justin Napierala showed up professional looking and asked questions to determine what the issues are with the door. He figured it out in a timely manner and fixed our problem! Very happy with Justin and Precision Door service

- Ruth Wuestefeld

Very professional. Great job

- Lil Carter

Justin did a great job! He explained all of my options and installed my new garage door opener in just a couple of hours. I would recommend Precision to anyone looking for professional garage door service.

- anonymous

Great service by great people! Prompt response, professional staff, all who provide solutions. Will definitely get repeat business.

- David Dorger

The technician was an excellent worker & very nice person.

- Robert Varney

I called the office late Wednesday and was able to get an early appointment on Thursday. Justin called and arrived on time. He was very professional and kind. He did his inspection and very carefully explained what needed to be done and answered all my questions. The work was completed and he went over everything he did. I am so happy I called Precision Garage and will recommend to my family and friends.

- Sharon French

Justin did a fantastic job installing springs , rollers, opener, and other miscellaneous items. He was very professional and did an excellent job. The garage door works very smooth and is extremely quiet. He definitely is an asset to your company. I definitely would recommend your company to others.

- Dan Crowley

The service man fix all of the problems with my garage door.

- Rick Murphy

Justin was very professional and friendly. He called me twice to keep me in the loop on his arrival time and was very prompt. He did a safety check, inspected the doors and diagnosed the problem in a very timely manner. He then fixed the problem and took the time to explain to me everything that he discovered and showed me what he did to correct the problem. Justin was very courteous and did a fantastic job!

- Patrick Welsh

Punctual and very concise!

- Amy Isenogle

I appreciated their desire to fix it right and not just patch the problem. The technician was very nice and cared about his work.

- Aimee Nance

Justin was extremely professional, kind, thorough, and educated me and my husband on all our options for the repairs we needed. I would highly recommend PGD for any garage door needs! So happy we went with you guys!

- Kasie Callahan

We had Justin come out and service our garage door. He called about 45 minutes before he got there to let me know he was ahead of schedule and asked if it was okay to come early. When he got here he made sure to get as much info as he could to find out what happened. When he did his review of our system he made sure to explain everything that was going on. We had a broken spring and other components were in bad condition. He gave us options on how they could get our door back up and running. We decided to do a full rebuild and replaced all of our components. Justin made sure to fully explain everything he was doing. He was quick and effecient with his work. I would reccomend precision to anyone needing garage door repair or replacement especially our technician Justin!

- Casey Perry

Justin Napierala was very thorough and explained our options and took extra time to show the features of the door opener installed. We are a repeat Precision Door customer and appreciate their attention to detail and honesty.

- Barry Buntin