Garage Door Repair Reviews in Cincinnati (Page 18)

Justin was fantastic to work with and did a great job! He was a clear communicator and answered all of my questions. He helped me understand what he was doing, how it made the garage door function, and why he made the recommendations that he did. After choosing a solution he did a great job on the installation and even went above and beyond to be aware of my sons nap schedule

- Michael Kingsolver

I wish I could give the company a different rating than the installers! Both men who came out to the house were absolutely wonderful, knowledgeable, etc. The company on the other hand- We were given a 2 week turn around estimate date and told we would be kept up to date when the door was ordered/arrived. I had to call 3-4 different times for updates and the date continuously got pushed out. On install day, they called 25 min before they were supposed to arrive to tell us our door was damaged and we had to wait 5 more days for another requiring changing our work schedules around to accommodate the install. If they kept us in the loop without us having to chase the information, the entire process would have been a lot less frustrating… we received the door over a month later. On a positive note- great installers and the door itself is beautiful now that it’s finally here!

- Kari

From calling to schedule an estimate to rescheduling the install date your customer service was pleasant with each interaction. The estimator was patient and answered my questions and took time to send me things as I was out of town. The Installer was professional and left my garage clean. I really liked the text messages with photos of who was coming and who they were as a person ! What a great company they must work for. Thank you all so much for all you do! My world is much better because of you.

- Rhonda Beuerlein

Jimmy was excellent. Walked you through the entire process and affordable repair.

- Justin Monger

Precision responded immediately (within hours) when I reported problems with my garage door. The service technician kept me posted on his arrival time; arrived on time and showed me everything he was doing to ensure my door was operating safely. I could not ask for better service.

- Janet Patterson

Appreciated talking to a live and pleasant speaking associate, prior to business opening and to get service scheduled. Nice that the company has maintained a record of prior services; nice to have received a call from the service person (Justin) with estimate of arrival time, and to have him arriving in accord with estimate. He was courteous, presented professionally, explained what should be expected of the service, assessment and provided a problem diagnosis in laymen's term; provided a range of options and costs. Overall we were very satisfied with the service; however, shocked at the costs!!

- lawrence williams

Professional technician with outstanding service and care for his job and representation of the company.

- Mark Willison

Kevin called twice before arriving. He was very helpful and professional. I wish more service techs were as competent and courteous as Kevin!!!

- Mark Mages

Justin arrived on time and provided a 25 point inspection on my garage door. He also checked the door opener which is approximately 12 years old. His thorough and precise explanation was easy to understand and various options were provided. There was no pressure to make an immediate decision however there was a savings available if I had committed to a door/opener replacement today.

- April Birkley

Great service! Justin was very friendly and professional. He let us know when he was arriving. He inspected our garage door thoroughly and discussed everything with us. He gave us quotes for multiple options and his recommendations. Justin replaced our broken spring promptly and went over everything with us again afterwards.

- Ali Gholamabbas

Jonathon Guffey was my person that came. Phenomenal experience and on time. I can’t brag enough about this guy or the company!

- Dan Cantrell

Geoff came out the same day and repaired our garage door. He was on time, knowledgeable, and had everything we needed right on site.

- Anne Thompson

Great service

- Brian Clary

My service technician, Jeff, was professional, knowledgeable and caring. Jeff arrived on time and proceeded with the inspection and prepared a quote with four options to choose from. Afterwards, he efficiently completed the jobs and answered any questions asked. I recommend Precision Overhead Garage Door; and, their service is same day!

- Todd Patrick

Keon did a great job. He was very courteous and professional. Everything looks and is working great.

- Nancy Myers

Called 3 door companies, one had an AI interface and took a while to call me back. The other handled my call right away but needed me to determine if I needed a repair or a new door. How am I supposed to know that? He said, well if you need a new door that will be about 3 weeks. Way too long. Finally, I called Precision Overhead Garage Door and I interreacted with a human and they scheduled an appointment for 90 minutes later. My tech, Justin, came out and was courteous, precise and fixed my door within 60 minutes. Simply outstanding service! Patrick S. Blue Ash, OH

- Patrick Sheeran

Precision had repaired my garage door when we moved to Cincinnati in 2018. On of the rollers jumped out of the track and the door was stuck. It was late in the day but Precision sent a man out and within 30 minutes the door was fixed.

- James Nix

We had Precision Garage Door Service come out in February 2025 and install a new system in a house we had just purchased. On October 1, 2025 our garage door suddenly stopped opening and closing, so we called Precision Garage Door. The tech, Justin, promptly arrived about two hours after I made the call for help. He diagnosed the problem and got our garage door working again with no charge to us (still under warrant). He was also very helpful with some tips if this ever happened again. I would highly recommend Precision Garage Door and have always been pleased with the service and quick response. This is the second house where we have used them for a new garage door system.

- Ray Stalvey

I was highly pleased with Precision taking care of my garage door issue. Seth was extremely polite and professional. He informed me along the way with what the issue was, and he took the time to answer all of my questions. I'm happy to have my garage door back to working great once again. Thank you Precision!

- Sharon R.

I highly recommend Precision Overhead Garage Door Service to anyone in the Greater Cincinnati and Northern Kentucky area. They are quick to respond and accurate with their assessments and work! Their technician, David Eilers, is highly knowledgeable and courteous. He took the time to answers all my questions and performed the work needed in a timely manner.

- Beverly Crone

I'm very happy with David's work and the fact that he spent a considerable amount of time explaining our options and why he suggested certain services.

- Mark Mussio

Precision saved the day for us! We were in the middle of another large project when we discovered a problem with the garage doors that would have caused a delay in our other project. Kevin came and had a solution and was able to fix it on the spot even though it went into the evening hours. Kevin was awesome, and now the rest of our garage project can proceed on schedule tomorrow morning. Thank you Kevin and Precision.

- Merry Hoffmeier

My remote only opened (it does not do that after the technician was here). He recommended a solution over $1,000. I know I can install a new panel myself for 1/4 of the price. Then came the surprise (maybe my fault that I did not read the ad more carefully) the estimate cost me $145 when i thought it would be free. For 10 minute! Then the biggest ripoff, if I used my credit card there is a 30 (thirty) % extra charge. It sounds like a ripoff business. Never call them!!!! Nothing was done but below I had to select a Service performed

- Thomas Deri

Seth was very friendly and very talkative, which is good. He gave me a list of options for my garage door. Yes, he was very helpful.

- Bill Sparks

The technician was on time, earlier in fact as there was a cancellation prior to our scheduled appointment. He took the time to look up prior service on this garage door performed by Precision before he came out, and was able to inform us that the spring Precision installed in 2015 was under warranty, and would be replaced at no charge. That was a pleasant surprise. The work was done efficiently, and we're satisfied with the result.

- David Frazier

Service tech Chris Woods kept in contact with me as the morning progressed. When he arrived introduced himself. He is a polite and professional young man. Took the time to explain what he looks for during first inspection. He explained all options. His service was clean and efficient and thorough. Double checked all installations when completed. Great job. Roger Moore

- Roger Moore

Justin was amazing! He gave me several different options for repairing my garage door with different prices and walked me through each one. He even offered to get me a drink from the gas station on his way over. He was friendly and knowledgeable and I would highly recommend him!

- Logan Vier

We needed garage door service late on a Friday afternoon - so grateful to Precision Garage Door Service for responding so promptly and the very friendly visit from your technicial, Seth Boyers. He quickly took care of the primary problem (locked garage door with no other way in) and gave us some very good suggestions on future maintenance. We will be getting back in touch to schedule another visit to take care of the necessary work on this very old mechanism. Seth was great and very patient with MOm and Dad with all explanations. Thanks again for your very good, prompt service. Judith Flechsig 3755 N. Berkley Circle Cinci, OH 45036

- Timothy Flechsig

Replaced a bolt. tightened another Two minutes $242 Never again

- Mitchell Turner

We initially called your company from an ad on tv and have heard good things about your service. We were pleasantly surprised at how quick we were given an appointment for service the next morning. Johnathan arrived and throughout fixing our door was very neat and clean and checked everything and then informed me that the circuit board was going bad but would probably last a year or two. I first thought he was trying to sell me something I didn’t need. Then after thinking about it, realized he was just giving me the facts. I decided to purchase the new opener so as to not worry about it in the future. I appreciate the service. You should be proud of Johnathan and the reputation that is portrayed.

- Robert Hathorn