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about Precision Garage Door
Precision Garage Door of Cincinnatihas received 2058 reviews, averaging 4.89 Stars:
Florence, KY
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Product:
Technician: Christopher Woods
Burlington, KY
Justin serviced our garage door issue. He was so friendly, professional and helpful. He diagnosed our issue and corrected it within 30 minutes. I’m so thankful we use Precision.
- Cole Magyar
Florence, KY
Justin our technician was very thorough and understanding. He explained his thought process and what steps he recommended for repair. Easy to converse with and not over pushy or focused on upsales. Would recommend Justin. Any issues I encountered was playing phone tag with him as the number he called me from initially would go to the customer service office and they would have to text to get a return call. Also no discounts offered besides credit card fee process discount if paid by check. Overall satisfied with the experience but in today’s economy every $$$ matters.
- Corin Jump
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Technician: Justin Napierala
Florence, KY
I was having problems with my garage door not closing properly. I called on a Tuesday and they sent Justin out the very next day. He called to let me know when he would be arriving and even sent me a picture and a little bio of himself so i would know it was him when he arrived. He had to make a stop to get gas first and asked if he could get me anything. How thoughtful was that!!! He did his inspection and found the problem. He discussed the different options and asked if I had any questions. He got to work and now my garage door works perfectly. He explained everything he did and showed me how to work my new openers. He had everything he needed in his van so everything was completed in a couple of hours. I highly recommend Precision Door and Justin Napierala.
- Suzanne Meither
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Technician: Justin Napierala
Norwood, OH
I was very pleased with the two techs that were sent out. explained everything and did the work in a neat and timely manner.
- Len
Reading, OH
Our first time using Precision. What a great experience! Easy appointment setting for a next day visit and confirmation every step of the way. Jonathan is a professional who takes pride in being thorough and doing it right. He did his evaluation of our door repair needs and provided “Good, Better, Best” options to allow flexibility. He got to work and didn’t quit until the job was finished (despite the blazing hot temps). Precision is truly focused on customer service which is awesome to these days.
- Douglas Vollette
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Technician: Jonathan Guffey
Alexandria, KY
Wonderful service. Very professional.
- Julie Murray
Fort Mitchell, KY
Absolutely terrible place. Take pride in their reviews I was told. I should have read the 1 stars first because it is the exact same experience as most other people. My technician was rude and annoying and super awkward. Started out alright. He looks at my torque master spring system then just tells me they don’t make replacement parts. Not only that he doesn’t carry the parts or doesn’t service that type but lies to tell me they don’t make replacement parts for that system. He then goes to do his full safety check and good lord if they don’t shove that down your throat. In this time I look up my spring system and found an entire replacement kit for 165 dollars… the whole system. Fixing the whole spring setup. Come back out to him saying my opener is awful and “burning” and that I need a new opener and springs system… 1500 dollars for just the spring or 3500 for the spring and opener…. Insanity. I then say I would like to print it out and get some other opinions and this weird tech Justin got so mad and offended. He literally acted shocked I would want to compare then throws a 150 dollar “service charge” at me after he realized I don’t want to do it.
- Alex
Groesbeck, OH
Knowledgeable, efficient, fair price. The repairman was a bit "salesy", but was able to explain the mechanical problems to my satisfaction, and we ended up replacing both doors' springs and rollers. The doors themselves are twenty years old, but in surprisingly good shape, and he did not recommend replacing them, or either of the existing openers. The doors now work vastly better. This repair does not fit in the choices below.
- MIchael Bechtold
Silverton, OH
Precision Door is the best. Justin answered all our questions, gave us options, and fixed our door.
- Barb Thomson
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Technician: Justin Napierala
Cincinnati, OH
Our experience with Precision Overhead Garage Door Service was positive from beginning to end. Our door malfunctioned on a Sunday, and it was helpful that even on Sunday we were able to talk with a live person. We set an appointment for Monday. Prior to the appointment, we received a text including the name and picture of the technician being sent. He arrived on time, and was friendly and professional. After asking a few questions and assessing the situation, he presented us with three options (good, better, best) with pricing. I would certainly recommend Precision to others.
- Jim H.
Covedale, OH
Christopher Woods did a great job replacing the broken spring and it is pair. He was courteous and professional. He pointed to possible future problems and gave me several options for parts replacement to choose from. I'm happy with how he handled the task. Thank you, Christopher! Precision Overhead Garage Door Service was quick to respond to my request. Thank you for that! Both company and the professional did a good job. Saying that, be aware that the prices recently has skyrocketed. If you are like me (relying on others to do your job), it would be worth to shop around (if you can) just to get an idea of the market prices.
- Krassimir Kotzev
Lawrenceburg, IN
Our service technician Jimmy was fantastic. Very knowledgeable. Kept in touch with me to make sure he showed up on time The whole organization was professional from start to finish
- David Smith
Alexandria, KY
I was glad that Precision Door was local. The friendly Technician Justin Napierala called ahead to announce his time of arrival, and then did a great professional job with his explanations and installation. He finished in the time frame promised, and the new opener and new parts are working together perfectly. Five stars.
- Tom Anstead
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Technician: Justin Napierala
Covedale, OH
Keon of Precision Door did an excellent job replacing our garage doors. The work he did was outstanding. They look really great! He is very professional and hardworking and Precision made an excellent choice when they hired him. We are very pleased with the results. Thank you, Keon.
- William Sager
Batavia, OH
Justin N. was very professional. He explained his findings and recommendations in great detail which allowed me to make an informed decision. He did a wonderful job repairing my door.
- Darlene Ghuniem
Aurora, IN
Fantastic service! My garage door broke in the up position after- hours and that night, I set up an appt on-line for the next day. Their expert technicians, David and Seth, diagnosed the problem, explained my options, and completed the repair within 18 hours of the door breaking. They cleaned up the area and took all broken parts with them.
- June Austin
Lawrenceburg, IN
Tech was very prompt professional and friendly. Everything went exactly and he had stated. Service was quick and excellent.
- Don Lynch
Covedale, OH
Great service and quick Justin was awesome one of best customer service tech have dealt with.
- Shawn Becknell
Florence, KY
Gentleman was very professional and explained everything in an easy to understand manner.
- Rees Stehle
Milford, OH
Prompt, courteous, and very thorough service.
- Nancy Morrissey
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Technician: Christopher Woods
Newport, KY
Justin and Seth just left my home and I couldn't be happier the service they provided today. Top notch. Justin was informative, friendly and thorough. I wouldn't hesitate to use Precision again and would recommend you to anyone. Thank you.
- Jason Embry
Norwood, OH
Exceeded our expectations! David E. and Rob were friendly, professional technicians who demonstrated their expert knowledge and skills. I appreciated David's thorough assessment of our garage door and opener and detailed options for replacing our opener. Installation was quick and efficient. I would highly recommend their services.
- Lisa Habegger
St Bernard, OH
Our garage door opener was behaving as though it was possessed. On some occasions it would open about 3 feet and then stop, sometimes it would open a few inches and sometimes it would start to open then close again. Our technician, David showed me the fried circuit board in the opener and gave us several options including repairing the existing opener. We decided to have the old one replaced and figuring it would take a few hours; I sorted three loads of laundry while waiting. The new opener is now much quieter, the control has a display with the time and temperature, which I love, and the work was all done before I finished my first load. I could not recommend these guys more. My only regret is that I can only give them a 5-star rating and not a 10!
- Tony Woolfolk
Rabbit Hash, KY
Tech. Did a great job! Very satisfied!
- David Koenig
Camp Dennison, OH
Justin did an outstanding job repairing my garage door. He was professional, thorough, and took the time to explain the pros and cons of the repair options. He came fully prepared with everything he needed and completed the job efficiently and correctly. Highly recommend!
- Scott Farmer
White Oak, OH
Dave and Seth did an outstanding job pointing out to me that the springs weren't the only issues. They got things back up to snuff and I appreciate their service.
- Dave Kramer
Amelia, OH
Extremely professional, easy to work with, customer oriented, a great experience. We are thrilled. New garage door and garage door opener install.
- Katie Myers
Brooksville, KY
Justin was great! He explained everything he was going to do, then did a great job. Then cleaned up afterwards, asked if I had any questions. Very friendly and polite.
- Jerry Combess
Ripley, OH
Precision employee Chris was here as scheduled. Very nice and very knowledgeable as to the problem with our overhead garage door. He took the time to present several options to repair the door. Was clear and precise. Door repaired in about an hour. Chris explained fully what he installed and how to use it. Absolutely would have Precision back (and hope it's Chris!)
- Susan Poole
Service Provided:
Product:
Technician: Christopher Woods
(513) 878-1990
(513) 878-1990(513) 729-7644
(513) 729-7644(513) 327-2027
(513) 327-2027(513) 836-8496
(513) 836-8496(937) 709-0007
(937) 709-0007(859) 359-2690
(859) 359-2690(812) 496-4822
(812) 496-4822Office: (513) 275-6825
98 Caldwell Dr
Cincinnati, OH 45216
Office: (859) 657-9806
7200 Dixie Highway
Florence, KY 41042
Excellent service very professional
- Paul Walton